Hi rixi,

I think widgets unintentionally being moved to the inactive sidebar is more of a WordPress issue: https://core.trac.wordpress.org/ticket/53816
It can also happen when you switch the theme and the widget area is custom and not existing in the switched theme.
You can try to create a staging site first and perform the updates there first, and see if the issue persists before updating the live site.

Best regards,
Nikko

Hi Marcos Q.,

To assist you further, please provide us with your login credentials by following these steps:

1. Install and activate the “Temporary Login Without Password” plugin. You can find it here.
2. Once activated, navigate to “Users > Temporary Logins” in the left-side menu.
3. Click on “Create New” to generate a temporary login.
4. Enter the email address for the account (you can use (Email address hidden if logged out) ) and select the highest possible role. Set the expiry date to around four days to ensure enough time for debugging.
5. Click “Submit” to create the temporary account.
6. In the private section, provide us with the URL that allows us to access the temporary login and assist you.

Please note that once your issue is resolved, you can remove the plugin. Alternatively, if you prefer not to use the plugin, you can manually create an admin user and share the login credentials in the “private data” field.

If you have any further questions or concerns, please let us know.

Best regards,
Nikko

Hi Origin,

Please go to Enfold > Theme Options > Header > Extra Elements > Phone Number Or Small Info Text
Hope it helps.

Best regards,
Nikko

Hi bemodesign,

Please add try to add !important to Mike’s code:

@media only screen and (max-width: 767px) { 
#top .av_textblock_section .avia_textblock.av_multi_colums {
    -webkit-column-count: 1 !important;
    -moz-column-count: 1 !important;
    column-count: 1 !important;
  }
}

Hope it helps.

Best regards,
Nikko

Hi rixi,

Please try to add this CSS code in Enfold > General Styling > Quick CSS, to move those burger menus on top:

@media only screen and (max-width:767px) {
  #top #av-burger-menu-ul {
    vertical-align: top;
  }
}

Best regards,
Nikko

Hi iainwilson,

Thanks for the login credentials, however, it doesn’t have an admin permission, so we could not try to change it via the WordPress backend.
Also, the FTP, does not seem to point to the correct location, please check.

Best regards,
Nikko

Hi antons321,

Thanks, I installed Health Check & Troubleshooting plugin (which I have removed) so I can safely try to switch themes and disable plugins and it seems the issue does not show when using the parent theme, it only shows up on the child theme even if plugins are disabled. Please try to remove some functions or js (or comment it out) and see if it fixes the issue.

Best regards,
Nikko

Hi Lin84,

No worries, I’m happy that we could help you :)
Thanks for using Enfold and have a great weekend!

Best regards,
Nikko

Hi Anne,

Please try to add this CSS code in Enfold > General Styling > Quick CSS:

@media only screen and (max-width:767px) {
  .responsive .tabcontainer .tab_titles {
    display: block;
  }

  .responsive .tabcontainer .tab_titles .tab {
    width: auto;
  }

  .responsive .tabcontainer .tab.fullsize-tab {
    display: none;
  }
}

Hope it helps.

Best regards,
Nikko

Hi Lin84,

The second column has a 10% top margin, please remove it and it should be fixed.
Please select the 2nd column and remove the top margin.

Best regards,
Nikko

Hi antons321,

You can use you can use (Email address hidden if logged out)
Once the account is created, please post the admin credentials and login link in private content, so all moderators can view it.

Best regards,
Nikko

Hi NicomIT,

I think what you need is a bit complex and beyond the scope of our support, please consider hiring a freelance developer for the task or try reaching out to our partner, Codeable: https://kriesi.at/contact/customization

Best regards,
Nikko

Hi aintzerga,

Thanks, for the clear instruction.
Please try to add this CSS code in Enfold > General Styling > Quick CSS:

.page-id-3006 .main_menu {
    display: none;
}

Best regards,
Nikko

Hi,

Yes, masonry and masonry gallery are always.
You can see it implemented in our demo: https://kriesi.at/themes/enfold-minimal-photography/

Best regards,
Nikko

Hi aintzerga,

It can be done via CSS, however, we will need more precise instructions like in homepage, hide sectors and downloads menu item, and in news page, hide contact menu item, and we will give you the CSS code that should do what you need.

Best regards,
Nikko