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  • #1411397

    Hello,
    From another thread I posted that the MailChimp widget does not appear on the website even though the settings seems fine, API Key is accepted and fields are displayed in the widget.
    I was requested to post login data in a new thread so here it is.

    Iain

    #1411435

    Hi iainwilson,

    Let’s continue the discussion here from https://kriesi.at/support/topic/issue-with-the-enfold-maichimp-sign-up/
    Please change the permission to admin and we’ll try to fix it for you.

    Best regards,
    Nikko

    #1411516

    Hello,
    I’ve upgraded the WP login to Admin status

    Please find updated credentials FTP below:

    thanks,

    Iain

    #1411555

    Hi,
    Thanks for the login, I updated your site to v5.6.3 and now your Mailchimp Available Lists are showing in the Enfold Theme Options ▸ Newsletter ▸ Mailchimp ▸ Available Lists please check.

    Best regards,
    Mike

    #1411577

    OK, looking better.
    I am able to preview the signup form now…doing some testing my signup email addresses are not add to the mailchimp list – is this because I am in preview mode?

    thanks,
    Iain

    #1411581

    Hi,
    Perhaps, the email field is showing in the theme options and on my test site it shows on the frontend for a published page, try editing the element again and saving again to reload it, if this doesn’t work then publish the page and check again.

    Best regards,
    Mike

    #1411690

    Hello,
    It looks like it is partially working. Using the Mailchimp settings for “Enable double Opt-in” (default) it all looks to work. I get the emails, subscribe, email address is added to the MailChimp audience. But I decided I did not want that option and unchecked it. Thereafter, there’s no confirmation email and the email address is not added to the Mailchimp “Audience” list. BUT, if I try to sign up with the same email address again, there’s an error message that “This email address is already subscribed, thank you!”
    I’ve opened a support case with Mailchimp to see if the issue is on their side.

    thanks,

    Iain

    #1411691

    and, just as i post this, I see the a confirmation email arrive in the inbox, lol. For some reason this took several hours
    But, this should not be the case as the confirmation email option is off

    #1411724

    Hi,
    Mailchimp will not let you sign up with the same email twice, this is Mailchimp and not the theme.

    Best regards,
    Mike

    #1411736

    Signing up the same email twice is not the issue,
    The current status is that a sign-up confirmation email is being sent even though that option is switched off in the campaign settings.

    #1411750

    Hi,
    The theme’s mailchimp element doesn’t have an option to send a sign-up confirmation email, this is controlled by your mailchimp account.
    I tested this on my test site and my mailchimp account and didn’t receive a confirmation email, so if you are then ask the mailchimp support team to check.

    Best regards,
    Mike

    #1412110

    This is the response from Mailchimp:

    “Opt-in settings only apply to signup forms created in Mailchimp. If you are using a third party signup form app or integration, this will set its own opt-in rules and will ignore the opt-in setting of your audience.
    We recommend checking with the developers of that app, plugin or extension to see if they offer the option to alter the signup form’s opt-in setting. Alternatively, you can look into using a Mailchimp form.”

    This would explain why the Opt-In email setting is getting ignored. Looks like the theme integration has this switched on?

    • This reply was modified 9 months, 3 weeks ago by iainwilson.
    #1412120

    Hi,
    Do you have the option Double opt-in enabled?
    Is the email you are receiving a request to confirm the email address?

    Best regards,
    Mike

    #1412187

    The opt-in and associated reCAPTCHA option are both switched off, i already reported this as the problem
    The email received is a confirmation email for the sign up

    #1412205

    Hi,
    When I check your page I see that you have the Double opt-in enabled, if you don’t want the confirmation email sent, please disabled this feature.
    Enfold_Support_2489.jpeg
    I originally thought that you were refuring to a “welcome” email confirmation, so I asked the Dev Team if the recent changes could be triggering this and they said no.
    When I test on my demo site with the Double opt-in disabled, I receive no emails, since my Mailchimp account setting do not have a “welcome” email confirmation enabled. This is not overridden by the theme.
    When I test on my demo site with the Double opt-in enabled I receive a Please Confirm Subscription from Mailchimp, this is the correct behavior since the Double opt-in is enabled.
    Enfold_Support_2491.jpeg

    Best regards,
    Mike

    #1412214

    Ahh! I was looking inside of Mailchimp itself, I didn’t realize that there was also an option in the widget itself.

    thanks!,

    Iain

    #1412215

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

Viewing 17 posts - 1 through 17 (of 17 total)
  • The topic ‘Mailchimp Widget Not Showing’ is closed to new replies.