Hey JEFFIRE,

Please increase your memory limit to 128M.
Here’s how you can increase it: https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/

Best regards,
Nikko

Hi shihanze,

Thanks, I will look into it but I’m not an expert with servers, I’ll just try to find whatever I can get to help with the issue.
We’ll wait for the credentials then.

Best regards,
Nikko

Hi annepizarro,

Thanks for creating the staging site and giving us admin access.
The original uploaded image that’s being fetched is already removed in the uploads folder (the only ones remaining are the cropped ones).
I tried to use a different image and it works properly, you’ll just need to re-upload those images and it should work properly.

Best regards,
Nikko

Hi shihanze,

I have inspected it further and I think the problem is within your server.
I was getting 404 Error (Not Found) in admin-ajax in the console when trying to Save.
I tried to do some tweaks in Appearance > Theme Editor to check what’s causing it but I could edit anything except CSS files.
Switching to default WordPress theme doesn’t work as well and the same issue still persists.
To know what I’m talking about, please do the following:

1. In your WordPress Dashboard, go to Appearance > Themes, switch to TwentyTwenty
2. Go to Appearance > Editor, select Theme Header (header.php) (located on the sidebar)
3. Right-click on any part of the page the click Inspect then click the Console tab
4. In header.php (line 3), add a single dot (or any text) after * Header file for the Twenty Twenty WordPress default theme. (this won’t affect the site as it’s just a comment/note)
5. Click Update File button

You should get this message:

Something went wrong. Your change may not have been saved. Please try again. There is also a chance that you may need to manually fix and upload the file over FTP.

But in the console, it will say this (changed website name):

POST https://website.com/wp-admin/admin-ajax.php 404 (Not Found)

Re-installing your WordPress version didn’t fix or even using a file manager plugin to replace files didn’t work as well.
Please try to talk with your hosting provider regarding the issue (you can use the default WordPress theme just to prove that it isn’t a theme issue but server settings issue or a security one.

Best regards,
Nikko

Hi jstonestreet,

We’re glad to hear that :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi oholm,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hey flavoursmedia,

Can you try to add the code via hooks?
Please follow the instructions here: https://kriesi.at/documentation/enfold/add-custom-js-or-php-script/#add-a-script-to-footer-section

Best regards,
Nikko

Hi James,

Thanks for giving us admin access.
I have checked your site and noticed there’s a js error in the console.
And it most likely due to Enfold is already outdated (3.8.4), you need to update it to 4.7.6.3 and also PHP version (5.6), please update it to 7.3 after Enfold is updated.
The issue is most likely due to compatibility.

Best regards,
Nikko

Hi Marcel,

Can you try this method of updating Enfold:

1. Login to ThemeForest and download the Enfold theme.
2. Right-click over the downloaded zip file and extract/unzip it.
3. It should generate a new folder, open it and look for the enfold folder
4. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip)
5. Log in to WordPress as and Admin.
6. Install and activate this plugin: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
7. Go to Appearance > Themes.
8. Click on the ADD NEW button.
9. Click on the UPLOAD THEME button.
10. Click BROWSE and choose enfold.zip file
11. Click the INSTALL NOW button

Best regards,
Nikko

Hi visualabmedia,

We’re happy to hear that and thanks for your kind words.
Let us know if you still need further assistance or if we can close this thread.

Best regards,
Nikko

Hi danielsami,

Thanks, I tried it again however I’m still getting the same error.
Most common issue with this is increasing memory limit, however it with the number of plugins installed 256MB should be more than enough.
I’m not also very familiar with PCRE JIT but it may be the key to resolving the issue.
I don’t think the issue could be resolved quickly since the cause is hard to figure out and most likely some issues with server settings, would it be okay if we just add the pages manually instead?

Best regards,
Nikko

Hi shihanze,

Thanks, I see you are using PHP 5.6, can you try to switch to PHP version 7.3?
Let us know if this helps.

Best regards,
Nikko

Hi Marcel,

The error says the purchases could not be accessed, username could not be accessed as well as the email.
I believe the permission you gave is not sufficient.

• View and search Envato sites (checked by default)
• View your Envato account username
• View your email address
• View your account profile details
• Download your purchased items
• Verify purchases of your item
• List purchases you’ve made

Best regards,
Nikko

Hi top1projects,

You’re welcome. :)
Please add this as well:

@media only screen and (max-width:767px) {
  .home #full_slider_1 .avia-slideshow-inner, 
  .home #full_slider_1 .avia-slideshow-inner li {
    height: 300px !important;
  }

  .home #full_slider_1 .avia-slideshow-inner img {
    width: auto;
    max-width: none;
    height: 300px;
  }
}

Best regards,
Nikko

Hi Angel,

I apologize for my mistake.
Go to Enfold > Sidebar Settings > disable Page Sidebar navigation
Let us know if this helps :)

Best regards,
Nikko