Hi Stephen,

If the permissions are sufficient in the token then the only possibility that I could think of is the site server having some firewall that blocks Envato.

Best regards,
Nikko

Hi creativeopole,

Please try adding this code in functions.php of your child theme:

function woo_remove_product_tabs( $tabs ) {
    unset( $tabs['additional_information'] );
    return $tabs;
}
add_filter( 'woocommerce_product_tabs', 'woo_remove_product_tabs', 98 );

Best regards,
Nikko

Hey Carine,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi Matthieu,

Can you give us a link to your site?
Can you try to install this plugin: Enable jQuery Migrate Helper ?

Best regards,
Nikko

• This reply was modified 5 years, 3 months ago by Nikko.

Hi laserblaze,

Please try to use this plugin: https://envato.com/market-plugin/

Or you can try to follow these steps to update Enfold manually (make sure to have a backup):

1. Login to ThemeForest and download the Enfold theme.
2. Right-click over the downloaded zip file and extract/unzip it.
3. It should generate a new folder, open it and look for the enfold folder
4. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip
5. Log in to WordPress as and Admin.
6. Install and activate a maintenance plugin and put your site in Maintenance mode.
7. Go to Appearance > Themes, switch to a default WordPress theme like TwentyTwenty then delete Enfold.
8. Click on the ADD NEW button.
9. Click on the UPLOAD THEME button.
10. Click BROWSE and choose enfold.zip file
11. Click the INSTALL NOW button and switch to Enfold or your child theme.
12. Remove the maintenance mode then deactivate and remove the maintenance plugin.

Best regards,
Nikko

Hi Tier1Graphics,

I apologize I spoke too soon.
The Real Estate website seems to work properly just with the default setting, however, Tier One site seems to have that issue, I tried again with Fix WP bug, disable unique timestamps and it seems to work properly. Please try to check within few or several days and give us feedback if it’s working positively.

Best regards,
Nikko

Hi hylandgraphics,

Thanks for giving us admin access.
I tested the with the default settings and it does not work as well as the one you used in Easy WP SMTP.
I tried to use WP Mail SMTP as it seems to be more recommended by InMotion Hosting and followed their instruction here: https://www.inmotionhosting.com/support/email/how-to-install-setup-wp-mail-smtp/ however it doesn’t work as well, I would suggest asking for InMotion support for assistance regarding this.

Best regards,
Nikko

Hi Marc,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi thanosky,

Please delete dynamic_avia folder then go to Enfold > Performance > Unique timestamp of merged files and WP object cache bug, then set it to Fix WP bug, add unique timestamps.
Check for some time and check if this resolves the issue, if not then please try the other 2 remaining options.

Best regards,
Nikko

Hi rolanddon,

Unfortunately, we are only allowed to reply on this thread.
You can change the spacing by using this CSS code and adding it in Enfold > General Styling > Quick CSS:

#top #header .av-main-nav > li > a {
    padding: 0 13px;
}

Just replace 13px to another value (it represents 13px padding to the left and right).
Hope it helps.

Best regards,
Nikko

Hey mennomolendijk,

Thanks for giving us admin access.
I have checked via web inspector and found this error:

Uncaught TypeError: Cannot read property 'split' of undefined

which is coming from wp-content/plugins/fifu-premium/includes/html/js/video.js?ver=4.7.7
Please disable this plugin: Featured Image from URL | FIFU Premium and you should see it working properly

Best regards,
Nikko

Hey Michael Moore,

Thanks, these permissions needed to be checked on that token, currently, its permission is not sufficient:

• View and search Envato sites (checked by default)
• View your Envato account username
• View your email address
• View your account profile details
• Download your purchased items
• Verify purchases of your item
• List purchases you’ve made

Best regards,
Nikko

Hey SarahKunterbunt,

Please check this article, they have listed the best Anti-Spam plugins both paid and free: https://www.wpexplorer.com/antispam-plugins-wordpress/
Hope it helps.

Best regards,
Nikko

Hi navindesigns,

Thanks for giving us admin access.
I have put boxes in the Color Section (with those 12 boxes) > Advanced > Developer Settings > Custom CSS Class.
Then using that class, I have added this CSS code in Quick CSS.

#top .boxes .flex_column_table .flex_column.av_one_fourth {
    width: 23.5%;
    margin-left: 2%;
}

#top .boxes .flex_column_table .flex_column.av_one_fourth.first {
    margin-left: 0;
}

#top .boxes .flex_column_table .av-flex-placeholder {
    width: 2%;
}

@media only screen and (max-width:959px) {
  #top .boxes .flex_column_table {
    display: block;
  }

  #top .boxes .flex_column_table .flex_column.av_one_fourth {
    display: block;
    float: left;
    width: 48%;
    margin-left: 4%;
  }

  #top .boxes .flex_column_table .flex_column.av_one_fourth:nth-child(5) {
    margin-left: 0;
  }

  #top .boxes .av-flex-placeholder {
    display: none;
  }
}

If you need to use the same thing on other pages, just use the same settings and then put boxes as the Custom CSS Class.

Best regards,
Nikko

• This reply was modified 5 years, 3 months ago by Nikko.

Hi Design2,

Yes, all elements are available, it’s the same theme just different demos and different theme settings.
Some elements though are unlocked when some plugins are installed for example, when Woocommerce is activated Product Slider, Product Grid and Product List are then unlocked.

Best regards,
Nikko