Hey SurigliaStudio,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi Phet,

I see, can you disable cloudflare in the staging site?
Also, please provide us FTP access, so we can check further into the files.

Best regards,
Nikko

Hi Cloudypro,

I’m happy to hear that it’s fixed.
I could not reproduce it on my end but I will recommend your solution if anyone has same issues on 4.7.6.4.
Thanks for sharing this :)
Have a great weekend!

Best regards,
Nikko

Hi Frank,

I tried to check again and this time I have seen the issue.
I noticed that there’s a mixed content error showing in the web console and after fixing this, it seems to work properly.
Can you try to clear your browser cache and check again, if the issue still persists?

Best regards,
Nikko

Hi Cloudypro,

I have checked your site and I could still see the issue although there’s no js error.
I tried to troubleshoot it but I’m very much limited and could not pinpoint the cause of the issue.
Can you setup a staging site for us, so we can try troubleshoot it without affecting your live site?
Here’s a tutorial on how to create a staging site: https://themeisle.com/blog/wordpress-staging-site/

Best regards,
Nikko

Hi emmegigrafica,

If you’re using the latest version of Enfold but still don’t have the Theme Options menu then I would suggest clearing out cache if you have a caching plugin or if there’s an internal caching from your site’s server, also try to clear out your browser cache, older js files might still be fetched that’s why it’s not showing up.

Best regards,
Nikko

Hi David,

Yes, please check our temporary solution in this thread: https://kriesi.at/support/topic/the-grid-with-products-does-not-work-pagination/#post-1254673

Best regards,
Nikko

Hi Franz,

We’re happy to hear that :)
Thanks as well for using Enfold and we appreciate your kind words.
Have a great day!

Best regards,
Nikko

Hi John,

The preloader is coming from youtube, so there’s nothing we can do about it.
As for the resolution, According to this site, you can adjust it using the vq ( https://www.h3xed.com/web-and-internet/link-directly-to-and-embed-hd-youtube-videos ), however, our ALB elements will strip off any query string added to it. I also tested it by just pasting to URL with query string with Text Block which is just using WordPress tinymce editor however it doesn’t work.
I think not setting it with the HD resolution is good as it will adjust the resolution based on the viewers bandwidth.

Best regards,
Nikko

Hi Cloudypro,

Thanks for giving us admin access.
I have checked further into the issue and I noticed that you are using Enfold 4.7.6.2 which has contains the bug you have mentioned.
This was fixed after 4.7.6.3, I think the only option you have is to update (make sure to have a backup first).
You can see it in our 4.7.6.3 changelog: https://kriesi.at/documentation/enfold/changelog/

- fixed: ALB TabSection "Auto adjust height to content" not working

Best regards,
Nikko

Hi web4698,

I think it must be due to some caching.
I tried to check on your site again with a web inspector and I don’t see the code I posted being implemented.

Best regards,
Nikko

Hi Antonio,

I don’t really know regarding that feature, try to search for “disable right click” plugins and check their features.
This one seems to have in their pro version https://wordpress.org/plugins/wp-content-copy-protector/ but try to contact the plugin author first to be sure.

Best regards,
Nikko

• This reply was modified 5 years, 3 months ago by Nikko.

Hi Franz,

I have checked it on iPad as well and I don’t see the issue again which I have also seen (similar to the screenshot you posted) before I have made the changes.
Can you try to clear the browser cache?

Best regards,
Nikko

Hi bemodesign,

This code in your Quick CSS is forcing the image to be removed on mobile devices:

@media only screen and (max-width: 767px) {
    #top #wrap_all #main .avia-section  {
        background-image: none !important;
    }
}

If you remove that code, the image should show properly.

Best regards,
Nikko

Hi Cloudypro,

The link you gave does not seem to give access, please check.
Also, I would assure you that we won’t do any updates as I only like to compare the backend and frontend, check the settings and try to reproduce it on my end.

Best regards,
Nikko