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  • #1240076

    Hi,

    on my site the Layer Slider randomly crushes with this error:
    Error

    The recommended Option “Include Scripts in the footer” is deactivated bei the Enfold theme.

    Please tell me how to fix this. Thank you.

    Regards,
    Frank

    • This topic was modified 3 years, 9 months ago by FD1981.
    #1240256

    Hey Frank,

    Thanks for giving us admin access.
    I tried to check and the error doesn’t seem to appear anymore, is this already fixed? or do you still need assistance?

    Best regards,
    Nikko

    #1240265

    Hello Nikko,

    as I wrote the error appears randomly. Please refresh min. 5-10 times on the landing page. The problem definitely exists. For details please check the Screenshot. Unfortunately the error message is on the top und the main menu but parts are readable.

    Regards Frank

    #1240576

    Hi Frank,

    Thanks for the update. I reloaded your site 12 times but I still can’t get the results shown in your screenshot, are you sure that is not a local problem? You could try using a different browser or an incognito/private window to check that for example.

    Best regards,
    Rikard

    #1255103

    Hi Rikard,

    unfortunately the problem still exists. Please look at the Screenshot below. 1st picture with “page preloading” active and 2nd with inactive. Sometimes there is an error from the layer slider in red font-color.

    Please check this and reply to me. Thanks!

    Frank

    Problem with Preloading-Option

    Problem without Preloading-Option

    #1255272

    Hi Frank,

    I tried to check again and this time I have seen the issue.
    I noticed that there’s a mixed content error showing in the web console and after fixing this, it seems to work properly.
    Can you try to clear your browser cache and check again, if the issue still persists?

    Best regards,
    Nikko

    #1255847

    Hello Nikko,

    unfortunately I can still reproduce the problem. Whatever you did it that was not the solution. Can you have a closer look please?

    Best regards,
    Frank

    #1256001

    Hi Frank,

    I have tried to refresh the page 10 times and before I would see the issue 4-6 times out of 10, but now the issue isn’t showing even once.

    Best regards,
    Nikko

    #1256035

    Hi Nikko,

    are you kidding me? Do you think I write this when there is nothing that goes wrong? I refresh the page 3 Times an from then there is no layer slider visible. I think it is obvious to add another screenshot that shows the same issue.

    So where is the problem?

    Best regards,
    Frank

    #1256068

    Hi Frank,

    I’m not kidding and I’ve already looked into other browsers (Chrome, Firefox, Opera, Edge), everything looks like the screenshot I provided in private content.
    The only difference I think between our machines is caching.
    If that still shows on your end even if browser cache is cleared, then I would suggest disabling temporarily any types of js minification or merging either via Enfold Theme Options or plugins, since the error shown in the screenshot is multiple jquery issue.

    Best regards,
    Nikko

    #1256882

    Hello,
    even after clearing the cache the problem randomly every 3-5 refresh exists.
    I am using Safari browser on Mac OS or iOS. Can anybody please check it under this conditions?
    Regards
    Frank

    #1257245

    Hi Frank,

    I have requested my colleagues to check on the issue since I could not see it on my end.

    Best regards,
    Nikko

    #1257286

    Hi,
    I believe the issue is because you have the theme setting Enfold Theme Options > Performance > Load jQuery in your footer enabled, I disabled, please clear your browser cache and check.

    Best regards,
    Mike

    #1261126

    Hi Mike,

    the option you describe ist deactivated on my side.

    https://imgur.com/BbnbRyM

    And the problem still exists… :-/

    https://imgur.com/opzx0Zw

    Greetings Frank

    • This reply was modified 3 years, 6 months ago by FD1981.
    #1261284

    Hi,
    I checked your site again, but it seemed to load fine for me, I tried re-loading about ten times in different browsers,
    2020-11-18_064746.jpg
    In Safari I did notice an error “can’t find variable” from a widget with the URL “fupa.net” but this didn’t stop the page from loading for me.
    In my last reply, I had disabled this option for you and it seemed to correct, which seems to continue today.
    From your screenshot, it looks like you are using Safari on IOS, which can be hard to clear the cache from, please try these steps.

    Best regards,
    Mike

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