Forum Replies Created
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AuthorPosts
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November 4, 2020 at 10:17 pm in reply to: avia merged styles problem with large folder on server #1258457
Hi jamiesteedman1,
You’re welcome :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi cavanaughb,
We’re glad that we could help :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi cavanaughb,
Thank you for giving us admin access.
I was able to import those templates, you can remove the login access or at least change the passwords. :)Best regards,
NikkoHi Chris,
Thanks, it seems Autoptimize is giving me a hard time since it minifies and combines css.
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi Erwin,
Can you try to replace this code:
.avia-button-wrap.avia-builder-el-last { position: absolute!important; bottom: 5px!important; margin: 0 25%!important; }with:
#top .avia-button-wrap.avia-builder-el-last { position: absolute!important; bottom: 5px!important; width: 120px; left: 50%; margin-left: -60px; }Hope it helps.
Best regards,
NikkoHi Mark,
At the bottom of the menu, you should see Collapse Menu, which should collapse the menu and should give you a bigger space, though this is not a fix but should help a bit.
Can you try to right-click the gray area just a bit left on Edit Page on top then click Inspect Element, then make sure you select<div id="wpcontent">then give us a screenshot of this. I have posted a screenshot similar to this in private content.
Best regards,
NikkoNovember 4, 2020 at 6:36 pm in reply to: website fonts and colors change after importing parent theme settings #1258384Hi Emese,
Can you post the messages? if it’s Hungarian, we’ll just try to translate it with Google translate.
Best regards,
NikkoHi KateStuartDesign,
We’re glad to hear that :)
Thanks for using Enfold and have a great day!Best regards,
NikkoNovember 4, 2020 at 6:21 pm in reply to: Masonry disappears from Layout Builder if you change then update #1258380Hi steveclikk,
We’re happy to hear that :)
Let us know if you need further assistance or if we can close this thread.Best regards,
NikkoNovember 4, 2020 at 6:18 pm in reply to: avia merged styles problem with large folder on server #1258377Hi Jamie,
It should be okay to remove the dynamic_avia folder as long as you click on the Save all changes button in the Theme Options which would generate those files (including the dynamic_avia folder).
If you’re hesitant to delete, then you should be able to at least delete those older css and js files and just keep the few recent ones.Best regards,
NikkoHey Tajmi2,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi itchybrain,
The word include seems to be causing the issue as explained in the documentation:
– https://kriesi.at/documentation/enfold/intro-to-layout-builder/#layout-builder-is-not-loading-properly (check Troubleshoot: Text Block element not loading)Best regards,
NikkoHi Laura,
Can you try to replace this code:
/* Mobile Portrait Size to Mobile Landscape Size (devices and browsers) */ @media only screen and (max-width: 479px){ .home .logo{ display:none !important; } }with:
/* Mobile Portrait Size to Mobile Landscape Size (devices and browsers) */ @media only screen and (max-width: 479px){ .home .logo{ display:none !important; } .responsive #top.home .cart_dropdown { margin-top: 18px; } }Hope it helps.
Best regards,
NikkoNovember 4, 2020 at 5:57 pm in reply to: Fullwidth Easy Slider no longer full width after update #1258369Hi jonhedges,
Can you setup a staging site for us? so we can try to upgrade it and see the issues you mentioned and try to fix it.
Here’s a simple tutorial you can follow in creating a staging site: https://themeisle.com/blog/wordpress-staging-site/Best regards,
NikkoHey Luigi Astarita,
Thanks for contacting us!
Unfortunately, the theme can only be downloaded in ThemeForest/envato using the account that was used to purchase it.
I would suggest contacting the client if he/she can download in his/her account and pass it to you, otherwise, I would suggest purchasing a new one using your account.Best regards,
NikkoNovember 4, 2020 at 5:51 pm in reply to: BIG problem when I updated WordPress Version 5.5.2 #1258365Hi blinddrop,
Thanks, we have responded to your other thread.
Best regards,
NikkoNovember 4, 2020 at 5:50 pm in reply to: Advanced editor not loading content after upgrade to WP 5.5 and PHP 7.4 #1258364Hey blinddrop,
There’s some js error showing in the web console and it’s pointing to these two plugins:
– BitcoinNews
– SEO Ultimate
Please try to disable those two plugins and check.Best regards,
NikkoHi cavanaughb,
Thanks for giving us admin access.
I have tried to import the templates I have exported and it worked properly on your site, you should see 3 templates (you can remove them).
Can you give us access to the site where the templates are exported?Best regards,
NikkoHi Sunandan,
No, the theme doesn’t have a multi-step form, you’ll need a third-party plugin for this feature.
Best regards,
NikkoNovember 4, 2020 at 5:33 pm in reply to: Need help with no logo on the home page but need logo on inner pages #1258354Hey hylandgraphics,
Can you try to replace this CSS selector:
#header_main .av-logo-container {to:
.home #header_main .av-logo-container {Let us know if this helps.
Best regards,
NikkoHi salpotechnologies,
Can you try temporary solution in this thread: https://kriesi.at/support/topic/the-grid-with-products-does-not-work-pagination/#post-1254673
Hope it helps.Best regards,
NikkoNovember 4, 2020 at 5:28 pm in reply to: Menus stopped scrolling through since latest update #1258350Hi Helen,
We’re glad to hear that.
Just let us know if the issue still persists even after the update.Best regards,
NikkoHi ICEMAN,
For the background color, go to Enfold > General Styling > Logo Area (tab) > Default Background color.
And as for the menu, go to Enfold > Advanced Styling > (Select an element to customize) select Main Menu Links then change the font color.
Hope this helps.Best regards,
NikkoHey Jos,
The following permissions are needed to be checked.
- View and search Envato sites (checked by default)
- View your Envato account username
- View your email address
- View your account profile details
- Download your purchased items
- Verify purchases of your item
- List purchases you’ve made
Here’s how it should look like:

For further information please check: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5Best regards,
NikkoHi metamorfic,
We’re glad to hear that :)
Let us know if you need further assistance.Best regards,
NikkoHi hatchedconcepts,
I tried to re-add it but I do the see the warning/error you mentioned.
Can you give us FTP access? so we can try to inspect the folder.Best regards,
NikkoHi charger70,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi angereichert,
Can you give us a link to your favicon image?
Best regards,
NikkoHi simononestop,
Please create a separate thread and we’ll check your site.
Also, please provide us with admin access and post the credentials in private content.Best regards,
NikkoHi notenbeurs,
Please refer to Guenter’s answer on this thread: https://kriesi.at/support/topic/problem-of-pagination-with-ajax-portfolio/#post-1257575
Best regards,
Nikko -
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