Hi pathemeforestnet,

Please go to Enfold > Performance > enable Show advanced options
Please try to set Unique timestamp of merged files and WP object cache bug to Fix WP bug, add unique timestamps
Then maybe leave this setting for some time and check, if it still contains issues, then try to change the option that disables the unique timestamps.
Hope it helps.

Best regards,
Nikko

Hi demicoli00,

Can you try to disable Lazy Loading? you can see this in Enfold > Performance > Responsive Images And Lazy Loading > Lazy Loading

Best regards,
Nikko

Hey rasa,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hey inforexx,

Thanks for giving us admin access.
Your site seems to be using Enfold 4.0 which is already outdated (released feb. 2017).
The issue is fixed on the latest release of Enfold. (please create a backup first before updating the theme).
A temporary solution for this is to install and activate the Enable jQuery Migrate Helper plugin.

Best regards,
Nikko

Hi Emese,

I tried to access FTP but I’m getting this error:

Response:	550 PWD: Permission denied
Error:	Failed to retrieve directory listing

Best regards,
Nikko

Hi Roland,

Thanks for giving us admin access.
I have installed and activated this plugin: WP File Manager which temporarily fixes the issue.
However, the permanent solution is to update the latest version and you can delete this plugin.
If you decide to update the theme, please don’t forget to create a backup first.

Best regards,
Nikko

Hi hcpost,

So will it from now on work, if I add this CSS text to any button (each time changing the # for the colors). Or do I have to add it to Quick CSS as mybutton b, my button c, my button d etc.?
No, you’ll need to do the following things:
1. Edit the Fullwidth Button and set Custom CSS Class to mybutton (see screenshot in private content).
2. Add this CSS code in Quick CSS:

.mybutton a {     
  background: #b4ddb4;
  background: -moz-linear-gradient(top, #b4ddb4 0%, #83c783 17%, #52b152 33%, #008a00 67%, #005700 83%, #002400 100%);
  background: -webkit-linear-gradient(top, #b4ddb4 0%,#83c783 17%,#52b152 33%,#008a00 67%,#005700 83%,#002400 100%);
  background: linear-gradient(to bottom, #b4ddb4 0%,#83c783 17%,#52b152 33%,#008a00 67%,#005700 83%,#002400 100%);
  filter: progid:DXImageTransform.Microsoft.gradient( startColorstr='#b4ddb4', endColorstr='#002400',GradientType=0 ); 
}

The a in here refers to the link (this is an HTML standard) that’s why the selector used is .mybutton a
If you want to apply another style to another button then you’ll need to repeat the 2 steps above except you change mybutton to mybutton2 (this can be changed according to the name you’d like to use). Then in the second step, the code would be .mybutton2 a then replace the gradient colors.
If in case you want to reuse this code to another fullwidth button, then you’ll just need to do step 1 (since step 2 is already defined).
For further information on this, please check: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#add-custom-classes-to-your-elements

And should I still add the CSS text below to functions.php or did you already do it?
I don’t have access to functions.php but since the code seems to only add css, I have added this in your Quick CSS:

#top #footer {
  position: fixed;
  width: 100%;
  bottom: 0;
  z-index: 999;
}

it just does the same thing.

The image of my wife’s ‘Appearance’ you’ll find here:
I think your wife’s account is not restricted, try to login using her account and you should see the Theme Editor.

Best regards,
Nikko

Hi Copenpsyk1,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi Roland,

We haven’t received any credentials.
You should be able to see it in this thread if it is posted.
You have posted the site link but it does not give us access and the link in private content (which you previously provided did not work as you can see in Yigit’s reply).
If you’re having issues with using the plugin then you can just post the username and password in the private content.

Best regards,
Nikko

Hi Ola,

1. 403 (forbidden error) may be caused by your firewall (this error is related with security settings). Can you give us temporary admin access, so we can check it?
2. Yes, that’s all right.
3. Try to use the Pages widget, if you have already done so (we’ll try to check on it as well, when we get some access)

Best regards,
Nikko

Hi Tajmi2,

The backend seems to time-out before it can finish uploading and installing the theme (which most likely is the same issue for importing the demo).
Can you try to increase PHP time limit (from 30 to 300) and Max input time (from 60 to 300)? (you may need to ask for assistance from your hosting provider)
You can see these values if you go to the link in private content (make sure you’re logged in) then click on the Server tab.

Best regards,
Nikko

Hi cherrmann,

We apologize for that.
This was fixed in our repository but I have now noticed that it was missed in the documentation.
I’ll report this again :)

Best regards,
Nikko

• This reply was modified 5 years, 3 months ago by Nikko.

Hi ideeu,

Thanks for the link, it seems the layout (HTML structure) is broken.
For temporary fix, I’ll recommend adding this CSS code in Quick CSS, located in Enfold > General Styling:

.home #main .container {
    max-width: 100%;
    padding: 0;
}

.home #main .container main.content {
    padding: 0;
}

I tried to reproduce on my end using Enfold 4.7.6.4 and WP 5.5.3 but it’s all good on my local server.
For a permanent solution, I would suggest creating a new thread and give us admin access and post this on private content (anything in private content is hidden from the public but will show on all moderators and also the thread creator)

Best regards,
Nikko

Hi Darryl,

You’re welcome :)
Thanks as well for using Enfold.

Best regards,
Nikko

Hi hylandgraphics,

We’re happy to hear that :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko