Hi Obrmarketing,

1. Make a backup:
– Site Backup: https://kriesi.at/documentation/enfold/backup-wordpress-site/
– Theme Settings Backup: https://kriesi.at/documentation/enfold/backup-theme-settings/

2. Disable any caching or optimization plugins.
3. Update the theme via following options:
a. Update using Theme Update in Theme Options
b. Use Envato market plugin: https://envato.com/market-plugin/
c. Upload manually via Appearance > Themes and replace the old Enfold theme
d. Upload manually via cPanel or FTP
4. Review the updated staging site, if anything is messed up, go to Enfold > Theme Options > Performance, then disable CSS File Merging And Compression and Javascript File Merging And Compression

I hope this helps.

Best regards,
Nikko

Hi sitibus,

Please try to use this CSS code:

[id^=after_full_slider] {
    border: none;
}

If it doesn’t work, then try to use this one instead:

[id^=after_full_slider] {
    border: none !important;
}

Hope it helps.

Best regards,
Nikko

Hi Obrmarketing,

Thanks, I was able to access it and it seems the reason why you are having this error is because you are using the latest version of WordPress (6.2.2) and Enfold 4.7.4 which has been released 3 years ago. The only way to fix this is to update to the latest version of Enfold (5.6.4) and you also need to update header.php and footer.php of your child theme.

Best regards,
Nikko

Hi alexs91,

Yes, I have made the changes and also updated to Enfold 5.6.4.
Please review your website. :)

Best regards,
Nikko

Hi daves1997,

I tried to check on the link but nothing is showing the page, I think the link is wrong, please check.

Best regards,
Nikko

Hi Pete,

To assist you further, please provide us with your login credentials by following these steps:

1. Install and activate the “Temporary Login Without Password” plugin. You can find it here.
2. Once activated, navigate to “Users > Temporary Logins” in the left-side menu.
3. Click on “Create New” to generate a temporary login.
4. Enter the email address for the account (you can use (Email address hidden if logged out) ) and select the highest possible role. Set the expiry date to around four days to ensure enough time for debugging.
5. Click “Submit” to create the temporary account.
6. In the private section, provide us with the URL that allows us to access the temporary login and assist you.

Please note that once your issue is resolved, you can remove the plugin. Alternatively, if you prefer not to use the plugin, you can manually create an admin user and share the login credentials in the “private data” field.

If you have any further questions or concerns, please let us know.

Best regards,
Nikko

Hi refractiv,

I’m glad that Rikard could help you :)
Please let us know if you still need further assistance on this topic or if we can close it.

Best regards,
Nikko

Hi Franz,

Please try to add this CSS code in Enfold > General Styling > Quick CSS:

@media only screen and (max-width:767px) {
  .responsive #top .logo {
    height: 48px !important;
  }

  .responsive #top #wrap_all .main_menu, 
  .responsive #top #header_main > .container .main_menu .av-main-nav > li > a, 
  .responsive #top #wrap_all .av-logo-container,
  .responsive #top #menu-item-shop.cart_dropdown, 
  .responsive #top #header_main #menu-item-shop .cart_dropdown_link {
    height: 48px;
    line-height: 48px;
  }

  .responsive .logo a {
    background-image: none !important;
  }

  .logo img, 
  .responsive .logo img {
    opacity: 1 !important;
  }
}

Best regards,
Nikko

Hi vew01,

Thanks for giving us the link to your site.
I think the problem is caching, please clear the cache and temporarily disable Siteground Optimizer.
If that does not work, please give us temporary admin access and post the credentials in private content.

Best regards,
Nikko

Hi Jody,

Thanks for sharing the solution that worked for you :)

Best regards,
Nikko

Hi Sean,

Please try to add this CSS code in Enfold > General Styling > Quick CSS:

#top .av_font_icon:hover, 
#top .av_font_icon *:hover {
    text-decoration: none;
}

Hope it helps.

Best regards,
Nikko

Hi Intercettazioni,

Thanks for giving us admin access.
I checked the Blog Layout you are using and it is Grid Layout, for this one, you need to change the number of blog posts in Settings > Reading > Blog pages show at most, I have changed it to 9.
Please review your site.

Best regards,
Nikko

Hi woogie07,

Can you give me a link to the page showing the social share? so I can try to inspect and give you a better code that fits your need.
You can post the link in private content.

Best regards,
Nikko

Hi alexs91,

I apologize for misunderstanding, the problem you’re having is caused by the obsolete codes in your child theme’s header.php and footer.php file.
I have fixed the child theme in your staging site and you can use it for your live site.
Please review your site and if you need further assistance regarding this topic, just let us know.

Best regards,
Nikko

Hi michelleornest,

Thanks for giving us admin access.
I have hidden the embedded frame when link is added in the editor, I have added this CSS code in your Quick CSS:

#top .avia_textblock .avia-iframe-wrap {
    display: none;
}

Please review your site.

If you want to completely remove it, please try the suggestions in this article: https://kinsta.com/knowledgebase/disable-embeds-wordpress/
Hope it helps.

Best regards,
Nikko