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Viewing 30 posts - 6,841 through 6,870 (of 25,536 total)
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  • in reply to: Images not showing #1272174

    Hi,

    Thanks for giving us admin access.
    I have checked it using this plugin Health Check & Troubleshooting and the problem seems to be caused by the child theme.
    If Enfold (parent) theme is activated and same plugins are activated, the images in the slider shows up properly.

    Best regards,
    Nikko

    in reply to: Resized images much bigger than original ones #1272163

    Hi Daniele,

    No, put in your child theme’s functions.php file.

    Best regards,
    Nikko

    in reply to: What image sizes are essential? #1272161

    Hi XV,

    These image sizes are the ones used by shop_thumbnail, shop_catalog, shop_single, shop_gallery_thumbnail however since you mentioned that removing woocommerce_thumbnail, woocommerce_single, woocommerce_gallery_thumbnail results to shop displaying no images. I would suggest using this plugin: https://wordpress.org/plugins/media-cleaner/ which is recommended to removed unused images.
    The plugin also states to have a backup first before using it and also you can check their tutorial: https://meowapps.com/media-cleaner-tutorial/
    And the reason for many image sizes is page speed/performance however the downside of this is eats a lot of storage space.

    Best regards,
    Nikko

    in reply to: Menu Search Only Posts #1272060

    Hi Danny,

    I see, please replace the codes I gave with the following:

    For search results page:

    function exclude_pages_from_search($query) {
        if ( $query->is_main_query() && is_search() && !is_admin() ) {
            $query->set( 'post_type', 'post' );
        }
        return $query;
    }
    add_filter( 'pre_get_posts','exclude_pages_from_search' );

    For dropdown search result:

    function avf_modify_ajax_search_query($search_parameters) {
    	if ( !is_admin() ) {
    		parse_str($search_parameters, $params);
    		$params['post_type'] = 'post';
    		$search_parameters = http_build_query($params);
    	}
    	return $search_parameters;
    }
    
    add_filter('avf_ajax_search_query', 'avf_modify_ajax_search_query', 10, 1);

    Best regards,
    Nikko

    in reply to: shortcode in excerpt new version Enfold? #1272058

    Hi teamvelocitymarketing,

    It’s in portfolio.php line 1075:

    $output .= ! empty( $excerpt ) ? "<div class='grid-entry-excerpt entry-content' ".avia_markup_helper(array('context'=>'entry_content','echo'=>false, 'id'=>$the_id, 'custom_markup'=>$custom_markup)).">".$excerpt."</div>" : '';

    replace it with:

    $output .= ! empty( $excerpt ) ? "<div class='grid-entry-excerpt entry-content' ".avia_markup_helper(array('context'=>'entry_content','echo'=>false, 'id'=>$the_id, 'custom_markup'=>$custom_markup)).">".do_shortcode($excerpt)."</div>" : '';

    Best regards,
    Nikko

    Hi RosannaK,

    I have removed the spacers and replaced it with border of the same color, I replaced this code:

    #top .my-product-title {
        background-color: blue;
    }

    With:

    #top .my-product-title {
        background-color: blue;
        border-top: 1px solid #ddb72c;
        border-bottom: 1px solid #ddb72c;
        margin: 30px 0 !important;
        padding: 30px 0 !important;
    }

    However with the blue background color, the border does not look visible, I would suggest changing the background color from blue to another one.

    Best regards,
    Nikko

    Hi Catelijne,

    The temporary solution should fix any js issues which is caused by WordPress 5.6 changes.
    If you purchase the Enfold in themeforest you can do the following to update the site to the latest version (this manual process is due to Enfold 4.4.1 using API keys however Envato has transitioned to using tokens):
    Backup your site:
    – Site Backup: https://kriesi.at/documentation/enfold/backup-wordpress-site/
    – Theme Settings Backup: https://kriesi.at/documentation/enfold/backup-theme-settings/
    Then do the following steps:
    1. Login to ThemeForest and download the Enfold theme, right-click over the downloaded zip file and extract/unzip it.
    2. It should generate a new folder, open it and look for the enfold folder
    3. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip
    4. Log in to WordPress as and Admin.
    5. Install and activate a maintenance plugin and put your site in Maintenance mode.
    6. Go to Appearance > Themes, switch to a default WordPress theme like TwentyTwenty then delete Enfold.
    7. Click on the ADD NEW button.
    8. Click on the UPLOAD THEME button.
    9. Click BROWSE and choose enfold.zip file
    10. Click the INSTALL NOW button and switch to Enfold or your child theme.
    11. Remove the maintenance mode then deactivate and remove the maintenance plugin.

    Register the theme by following the instructions in https://kriesi.at/documentation/enfold/theme-registration/
    Once this is done, the next time you update, you’ll only need to go to Enfold > Theme Updates and click on the Update button.

    Best regards,
    Nikko

    in reply to: Images in accordian won't align #1272046

    Hi mosaic,

    We’re glad that we could help :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    Hi flfeadmin,

    We’re glad to hear that :)
    Thanks for using Enfold and have a great day!
    Best regards,
    Nikko

    in reply to: Checkout Page is Blank #1272042

    Hi Justine,

    You’re welcome :)
    I would suggest flushing out the cache next time when something like this happens.
    This is not a usual case so I think there’s a low chance of this happening again.
    Also, you can just open a thread here if you need help :)

    Best regards,
    Nikko

    in reply to: Search on mobile appears over logo #1272040

    Hi Robyone925,

    Please try to change width and max-width from 80% to greater than 90%.
    The default size is 85%, however, the lesser the value the lesser the width which makes the logo move to the right and search icon to the left.
    Setting it higher to 90% would move the logo to the left and search icon to the right.

    Best regards,
    Nikko

    in reply to: Resized images much bigger than original ones #1272039

    Hi Daniele,

    Try this one:

    add_filter("avf_jpeg_quality", "avf_set_quality_mod", 9999, 1);
    add_filter("avf_wp_editor_set_quality", "avf_set_quality_mod", 9999, 1);
    function avf_set_quality_mod($quality) {
    	$quality = 65;   // compression level what you like in percent
    	return $quality;
    }

    Best regards,
    Nikko

    in reply to: Blurry image portfolio portrait #1271901

    Hi katharina_stelzer,

    We’re glad to hear that :)
    Thanks for using Enfold and have a great day!2

    Best regards,
    Nikko

    in reply to: How to remove the white line on menu #1271861

    Hi Sylvie,

    Try adding this CSS code in Enfold > General Styling > Quick CSS:

    #top .av_header_transparency #header_meta, 
    #top .av_header_with_border.av_header_transparency #header_main {
        border: none;
    }

    Hope it helps.

    Best regards,
    Nikko

    in reply to: Change phone number on homepage #1271859

    Hi Triumpha,

    We’re glad to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Blurry image portfolio portrait #1271858

    Hi katharina_stelzer,

    The popup window is still there but it may not be needed anymore since I can see the link.
    You’ll need to adjust the size of masonry since it’s the one active on the page, then regenerate it.

    Best regards,
    Nikko

    in reply to: What image sizes are essential? #1271854

    Hi XV,

    Yes, those 3 image sizes aren’t used by Enfold.

    Best regards,
    Nikko

    in reply to: Increase size of "quantity" field Woocommerce product #1271843

    Hi G,

    We’re glad to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Images in accordian won't align #1271842

    Hi mosaic,

    I have added this CSS code in Quick CSS, located in Enfold > General Styling:

    #top .av_toggle_section .wp-caption + br {
        display: none;
    }

    Let us know if you need further assistance.

    Best regards,
    Nikko

    in reply to: Blurry image portfolio portrait #1271824

    Hi katharina_stelzer,

    I believe the credentials you provided is for the login form but I could not get into the form since this popup window appears: https://imgur.com/SFe3HHw

    Best regards,
    Nikko

    in reply to: Increase size of "quantity" field Woocommerce product #1271821

    Hi G,

    I have checked the link you gave and I don’t see anything moved below.
    Does it get restored if you remove the code I gave?
    If yes, try to use a different width value, the default value is 43px, so try to use a larger value but less than 80px.
    Hope this helps.

    Best regards,
    Nikko

    in reply to: custom css for a mailchimp form #1271816

    Hi studiono,

    We’re glad that we could help :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: What image sizes are essential? #1271815

    Hi Rhodo,

    Rhodo, please try the solution posted by Guenni007 in this thread: https://kriesi.at/support/topic/media-upload-and-enfolds-thumbnail-sizes/#post-1270140
    Hope it helps.

    Best regards,
    Nikko

    in reply to: Images not showing #1271814

    Hi daves1997,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: Increase size of "quantity" field Woocommerce product #1271812

    Hi G,

    Try adding this CSS code in Enfold > General Styling > Quick CSS:

    #top .quantity input.qty {
        width: 80px !important;
    }

    Best regards,
    Nikko

    Hey Catelijne Muller,

    Thanks for contacting us!
    Enfold 4.4.1 is not compatible with the latest version of WordPress.
    As a temporary solution please try to install and activate Enable jQuery Migrate Helper plugin, then set the jQuery version to 1.12.4 in the plugin options.
    The best option is to update Enfold to the latest version however you can only get that from the themeforest account used to purchase Enfold.

    Best regards,
    Nikko

    in reply to: Search on mobile appears over logo #1271809

    Hi Robyone925,

    Thanks, can you try adding this CSS code in Enfold > General Styling > Quick CSS:

    @media only screen and (max-width:767px) {
      .responsive #top #wrap_all .av-logo-container .logo a img {
        max-height: 80px !important;
      }
    
      .responsive #top #wrap_all .av-logo-container {
        width: 90%;
        max-width: 90%;
      }
    }

    Best regards,
    Nikko

    in reply to: Send delivery to a different address not visible #1271805

    Hi gattringerot,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: Checkout Page is Blank #1271804

    Hi jnightingale,

    Thanks for giving us admin access.
    The problem seems to be caused by caching, it’s fixed now.
    Please review your site.

    Best regards,
    Nikko

    Hi donkrisho,

    Can you try to apply it to the anchor tag instead of the .logo, you can try to use this code:

    @media only screen and (max-width: 767px) {
      .logo a {
        content: url(“LINK-TO-MY-LOGO”);
        object-fit: scale-down;
        width: 150px;
        height: auto;
      }
    }

    Hope it helps.

    Best regards,
    Nikko

Viewing 30 posts - 6,841 through 6,870 (of 25,536 total)