Hi Jeremy,

Thanks for contacting us.
Yes, can you provide your purchase code? just post in Private Content (the text area beneath the area where you reply).

Best regards,
Nikko

Hi whdsolutions,

Thanks for providing the link.
I could see that the logo is replaced with a webp image, I would suggest disabling this feature and that would fix the issue.

Best regards,
Nikko

Hi vantagepointmg,

Thanks for giving us admin access and a screenshot.
The issue is caused by this plugin Image optimization service by Optimole
To fix the issue I went to Media > Optimole > Settings > then disabled Enable image replacement

Best regards,
Nikko

Hi GrandmasterA,

Thanks for providing us with the link and I tried to reproduce it on my end Navigation Menu widget however I could not reproduce the issue on my end.
Can you give us temporary admin access? so we can try to inspect the backend. If you can setup a staging site for us, it would be better so we can try to troubleshoot the issue without affecting your live site. Here’s a simple tutorial you can follow: https://themeisle.com/blog/wordpress-staging-site/

Best regards,
Nikko

Hi JantienM,

Can you try to replace the last code I gave:

@media only screen and (max-width: 767px) {
  #top #header #header_main .container.av-logo-container .inner-container {
    display: block;
  }

  .responsive #top #header #header_main .inner-container .logo {
    height: auto !important;
    max-height: none !important;
  }

  .responsive #top #header #header_main .inner-container .logo a {
    top: 0;
  }

  .responsive #top #header #header_main .inner-container .main_menu {
    position: absolute;
    top: 30px;
  }
}

to:

@media only screen and (max-width: 767px) {
  .responsive #top #wrap_all #main {
    padding-top: 387px !important;
  }

  .responsive #top #header.header-scrolled .logo, 
  .responsive #top #header.header-scrolled .logo a, 
  .responsive #top #header.header-scrolled .logo img {
    max-height: 100px !important;
  }

  #top #header #header_main .container.av-logo-container .inner-container {
    display: block;
  }

  .responsive #top #header #header_main .inner-container .logo {
    height: auto !important;
    max-height: none !important;
  }

  .responsive #top #header #header_main .inner-container .logo a {
    top: 0;
  }

  .responsive #top #header #header_main .inner-container .main_menu {
    position: absolute;
    top: 30px;
  }
}

I hope this helps.

Best regards,
Nikko

Hi AFEC,

Yes, you are correct.
If you want to make it global then you can just use (remove page-id-xx):

#top #wrap_all .main_color h1.av-rotator-container-inner {
    color: white !important;
}

Best regards,
Nikko

Hi nfgraphicdesign,

We’re glad that we could help :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi sldeutsch,

The code is invalid, please replace it with:

#hero-slider .slideshow_caption {
    width: auto;
    height: 170px;
}

@media only screen and (max-width: 767px) {
  #hero-slider .slideshow_align_caption a {
    float: right; 
  }

  #hero-slider .slideshow_align_caption .avia-slideshow-button {
    visibility: visible;
  }
}

Best regards,
Nikko

Hi senfdazu,

Thanks for providing FTP access.
I tried to temporarily rename the .htaccess (this is now back to its original name) file so it won’t be read and it does not seem to have any effect.
I also tried to temporarily switch the theme to the default theme Twenty Twenty One for a moment and the 403 forbidden error of stylesheets, js files and media files.
You can test this by switching to the default theme and even the images/screenshots in Appearance > Themes aren’t loading.
Can you also try to temporarily disable all plugins? if it works properly then please enable them one by one to know which one is causing the issue.
If it still persists, I believe there might be some changes in server settings where security is preventing stylesheets, js files and media files in the themes folder from loading.

Best regards,
Nikko

Hi DianaLoola73,

We’re glad that we could help :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi Bernd,

I see, can you setup a staging site for us instead? so we won’t be able to touch your live site.
Here’s a simple tutorial that you can follow: https://themeisle.com/blog/wordpress-staging-site/
Also, please remove the login for the live site.

Best regards,
Nikko

Hi reinsicht,

I tried to reproduce the issue on my end but I could not.
I have now added this CSS code in Enfold > General Styling > Quick CSS, which should fix the issue on your site:

#top .av_tab_section .avia-table.avia-builder-el-first {
    margin-top: 30px;
}

Best regards,
Nikko

Hi Tim,

I have checked it again and it seems the cache has already expired and now fetching the correct css and js files. (screenshot in private content)
Also, I would disagree that the theme doesn’t work properly with Chrome since it’s obviously a caching issue and not the theme.
As for using two browsers, it’s just a temporary workaround because of the weird interaction caused by caching.

Best regards,
Nikko

Hi ODP,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi Daniel,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko