Hi MyLochness,

Here’s how you can do it safely:
1. Login to ThemeForest and download the Enfold theme, right-click over the downloaded zip file and extract/unzip it.
2. It should generate a new folder, open it and look for the enfold folder
3. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip
4. Log in to WordPress as and Admin.
5. Install and activate a maintenance plugin and put your site in Maintenance mode.
6. Go to Appearance > Themes, switch to a default WordPress theme like TwentyTwenty then delete Enfold.
7. Click on the ADD NEW button.
8. Click on the UPLOAD THEME button.
9. Click BROWSE and choose enfold.zip file
10. Click the INSTALL NOW button and switch to Enfold or your child theme.
11. Remove the maintenance mode then deactivate and remove the maintenance plugin.

Best regards,
Nikko

Hi Peter,

Please include a login link.

Best regards,
Nikko

Hi sunilp009,

I could see the slider images properly on my end.
And there are no js errors on the web console.
Can you give us a screenshot of how it looks on your end?

Best regards,
Nikko

Hi ojsimon2015,

If you have access to the Themeforest account that purchased Enfold then it’s possible, if not, then you will need to purchase a new one.
Once you have done that, you can download this plugin to update Enfold: https://envato.com/market-plugin/ then follow the instructions on the link.

Best regards,
Nikko

Hi FamalcoGroup,

We’ll be closing this then :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi RegardezPasse,

Can you give us the login link to your site?

Best regards,
Nikko

Hi Peter,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi elquenosabenada,

We’re glad that you have resolved it :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi Monica Gibertini,

Thanks for contacting us!
Yes, it’s possible however it would require you have an API token first which can be generated via the ThemeForest account used to purchase Enfold, if you don’t have any access to it then I would suggest purchasing the theme/license via your ThemeForest account, then download this plugin: https://envato.com/market-plugin/ and follow the instructions for it.

Once the site is updated, register the theme by following the instructions in https://kriesi.at/documentation/enfold/theme-registration/
Once this is done, the next time you update, you’ll only need to go to Enfold > Theme Updates and click on the Update button.

Also, please don’t forget to backup your site before updating.

Best regards,
Nikko

Hi MyLochness,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi Duncan,

Can you give us the login link for the site? also, the page that has an issue, is it the checkout page? if not can you give a link on it as well?

Best regards,
Nikko

Hi pjcentury,

We’re glad that we could help :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi Real-3D,

Can you try to inspect the image in the lightbox and see if the code I suggested is showing up on the left side (styles tab)?

Best regards,
Nikko

Hi FamalcoGroup,

We’re glad that we could help :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi mattb1169,

I have checked it and the API key for Google Maps is empty.
Can you post it on private content? so we can test it.

Best regards,
Nikko