Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
  • #1310164

    With some browsers, it is not possible to buy products in our shop because the shopping cart gets empty as soon as you click on proceed to checkout. I´m very grateful for a fast reply!
    Thanks for the help

    kind regards


    Hi RegardezPasse,

    Can you give us the login link to your site?

    Best regards,


    Hey Nikko,

    Thanks for the fast reply!
    you can find our website here:


    Kind regards!


    Hi RegardezPasse,

    Thanks for giving us access.
    It seems it does not work if you’re not logged in and the gdpr box is not accepted by the visitor.
    Once you click on the accept button for gdpr, it will work properly.
    I’m just not sure if some of the plugins may have some effect on this but can you try to disable all plugins except Woocommerce? if it works properly then try to enable the plugins one by one to know which one is causing the issue.

    Best regards,


    Hello Nikko
    I talked to the costumer who had problems with our sho and he assured me that he accepted the gdpr.
    Might there be another explanation?


    Hi RegardezPasse,

    Here are the steps I did, where I was able to reproduce the issue:
    1. Go to one of the products using Chrome in Incognito mode and don’t accept the gdpr box.
    2. Add a product to the cart and notice shopping cart icon doesn’t show a number on top of it which indicates that nothing is really added to the cart even though in the cart page it shows the item you just added (just refresh the page and you’ll see there’s none).

    Then repeat the same steps except this time accept the gdpr box and you’ll see it working properly.
    I think it’s some plugin conflict and even though we want to further investigate the issue however we respect that your site is live and we don’t want to mess up the experience of your visitors during troubleshooting, can you setup a staging site for us? so we can investigate on this further (basically it’s just a duplicate of your live site placed on your subdomain), here’s an article that will help set it up: https://themeisle.com/blog/wordpress-staging-site/

    Best regards,


    Hey Nikko,
    I just created a staging site with the WP staging Plugin.
    You can see my login in my previous message.
    Thank you so much for taking the time to help me!
    Best regards!


    Hi RegardezPasse,

    Thanks, I have checked the staging site and it works properly.
    Can you also put in private content which user account has the issue?

    Best regards,

Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.