Hi beatazalewa,

Please follow these steps (so any moderator can check your site):

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi Matt,

No worries, we’re just glad that we could help :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi Real-3D,

No worries, I have checked your site and I could actually see the code reflecting on your site.
Can you try to clear your browser cache? I think older css is fetched by your browser that’s why it’s not reflecting the changes.

Best regards,
Nikko

Hi murdochduncan,

We’re glad that we could help :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi epkdesign,

Thanks for giving us admin access.
I have checked on it and it seems to be a bug on Custom Elements Template, I’ll report it to our devs.

Best regards,
Nikko

Hi nicolealbaek,

I have checked your site and it seems to show properly, is this already fixed?
If not, can you give us FTP access? and just post the details in private content.

Best regards,
Nikko

Hi finchkelsey,

Can you give us the link to the page mentioned? so we can inspect it and try to give a solution.
You can post the link in private content.

Best regards,
Nikko

Hi sunilskrishnan,

We can’t view the link you gave.
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi xeovision,

Thanks, can you try adding this CSS code in Enfold > General Styling > Quick CSS:

.page-id-3600 .avia-slideshow {
    overflow: visible;
}

.page-id-3600 .avia-slideshow-dots {
    bottom: -60px;
}

Best regards,
Nikko

Hi dvalansi,

Can you try another browser and check? or if you have Google Chrome, please try to use Incognito mode and check.
I tried different browsers on my end and device and it’s consistently showing TikTok icon.

Best regards,
Nikko

Hi RegardezPasse,

Here are the steps I did, where I was able to reproduce the issue:
1. Go to one of the products using Chrome in Incognito mode and don’t accept the gdpr box.
2. Add a product to the cart and notice shopping cart icon doesn’t show a number on top of it which indicates that nothing is really added to the cart even though in the cart page it shows the item you just added (just refresh the page and you’ll see there’s none).

Then repeat the same steps except this time accept the gdpr box and you’ll see it working properly.
I think it’s some plugin conflict and even though we want to further investigate the issue however we respect that your site is live and we don’t want to mess up the experience of your visitors during troubleshooting, can you setup a staging site for us? so we can investigate on this further (basically it’s just a duplicate of your live site placed on your subdomain), here’s an article that will help set it up: https://themeisle.com/blog/wordpress-staging-site/

Best regards,
Nikko

Hi envapk2,

Thanks, I see you have already disabled all plugins except for Woocommerce and it seems the same issue is still present which does not normally happen.
Can you try to switch the PHP version to 7.3 and see if this helps.

Best regards,
Nikko

Hi epkdesign,

I tried to access with the credentials you gave however it returns this error:

Unknown username. Check again or try your email address.

Please check.

Best regards,
Nikko

Hi RegardezPasse,

It seems to be horizontally okay but looks uneven vertically because the logo image is not centered.
I have added these CSS codes in Enfold > General Styling > Quick CSS to adjust it on mobile:

@media only screen and (max-width:767px) {
    .responsive #top #wrap_all .main_menu {
        top: 10px;
        right: -10%;
    }
}

If you still have issues, please send us a screenshot so we can re-adjust the code.

Best regards,
Nikko

Hi envapk2,

Thanks for giving us admin access.
I tried to check on your site however I seem to get error 500 from time to time and sometimes have the backend show up properly.
I believe the issue might be related to the server, can you try to request assistance from your hosting provider to check on the issue?

Best regards,
Nikko