Forum Replies Created
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Hi BowmansArrowMarketing,
Please give us FTP or cPanel access so we can try to fix the issue.
Just post the credentials in private content.Best regards,
NikkoHi Karin,
Please try adding this CSS code in Enfold > General Styling > Quick CSS:
@media only screen and (max-width:767px) { .archive .products { display: grid; grid-template-columns: repeat(2, 1fr); grid-gap: 10px; } }Best regards,
NikkoHi mtydizayn,
I have checked your site and it seems to be already using Enfold 2017.
Is this already fixed?Best regards,
NikkoHi richardhofer83,
We’re glad to hear that :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi CaptOM89,
Can you give us FTP access on your site as well?
I noticed that in the avia-shortcodes folder of the theme, its missing the columns folder which I believe is causing the issue on your end.
Please post the credential in private content.Best regards,
NikkoJuly 30, 2021 at 4:56 pm in reply to: Site Crash (Resolved by deleting and downloading new theme folder) #1313490Hi BowmansArrowMarketing,
We apologize for the delayed response.
Can you give us FTP or cPanel access to your site? since the site is down and we aren’t able to login in the admin dashboard.
Just post the credentials in private content.Best regards,
NikkoHi dbtpath,
Can you try to use this CSS code instead:
#socket .copyright { margin-top: 4px; }Hope it helps.
Best regards,
NikkoHi absolutespirit,
Please go to Enfold > General Layout > Dimensions (tab) > Maximum Container width then set the width there.
Hope it helps.Best regards,
NikkoHi Nic,
Login to themeforest using the account you used to purchase Enfold then go to the Downloads page and you should be able to download the latest version of Enfold there.
Best regards,
NikkoHi stucki1,
If the recent change you have made to your site is updating WordPress to the latest version (5.8) which is a major version then I believe it is related to that.
I would suggest to revert to the version where it works properly then create a staging site and test the updates there, once it’s good then proceed to update the live site.
Here’s a simple tutorial you can follow to create a staging site: https://themeisle.com/blog/wordpress-staging-site/Best regards,
NikkoHi sds2019,
Can you try to backup your site, then update WordPress to the latest version?
Best regards,
NikkoHi ChristosP,
Can you try to check the values for PHP time limit and Max input time in Tools > Site Health > Info (tab) > Server.
Can you try to set it to 240 for both values. You may need assistance from your hosting provider to change it and see if it helps.
If it still does not help, please try to use this plugin to update the theme: https://envato.com/market-plugin/Best regards,
NikkoJuly 30, 2021 at 12:50 pm in reply to: Version 4.8.4 – Breaks edit in header & catalogue element items #1313447Hi George,
I have posted a link in private content.
Best regards,
NikkoJuly 30, 2021 at 12:06 pm in reply to: Column shortcodes getting There has been a critical error on this website. #1313433Hi tedfinch,
Thanks for giving us admin access, you can change password now.
This is now fixed by replacing the following files: https://github.com/KriesiMedia/enfold-library/tree/master/temp_fixes/Enfold_4_8_5/template_builder and re-updating the pages. Please review your site.Best regards,
NikkoHi Telmore,
We’re glad that we could help :)
Thanks for using Enfold and have a great day!Best regards,
NikkoJuly 30, 2021 at 10:13 am in reply to: Version 4.8.4 – Breaks edit in header & catalogue element items #1313405Hi George,
Please revert the live site to Enfold 4.8.3.
Then please create a staging site, so we can check further on the issue without affecting your live site.
Here’s a simple tutorial on how to create a staging site: https://themeisle.com/blog/wordpress-staging-site/Best regards,
NikkoHi Karolina2020,
We’re glad that we could help :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi Dave,
We’re glad that we could help :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi beatazalewa,
There’s no code involved with the process I’ve posted above.
The first one just is just editing the image and choosing the bigger size for image then added the background overlay.
The second one is just disabling the Shrinking Header in Enfold > Header > Header Behavior (tab) > Shrinking Header.Best regards,
NikkoJuly 30, 2021 at 6:15 am in reply to: Version 4.8.4 – Breaks edit in header & catalogue element items #1313375Hi George,
I tried to check your site and the reason why it’s showing blank is that the server is returning an error 500 (in the web console).
It works properly if the Ultimate Member plugin is turned off.
Can you try to increase the memory limit and see if it helps?Best regards,
NikkoHi Sabine,
Thanks for using Enfold and have a great day!
Best regards,
NikkoHey Telmore,
Thanks for giving us admin access.
I have added this CSS code in Quick CSS:#top .pum-content.popmake-content { outline: none; }Please review your site.
Best regards,
NikkoHi Dave,
Please replace the code I gave with this one:
@media only screen and (max-width:767px) { .responsive #top .av-large-testimonial-slider.avia-testimonial-wrapper .avia-testimonial { padding-left: 0; padding-right: 0; } .responsive #top .av-large-testimonial-slider.avia-testimonial-wrapper .avia-slideshow-controls { display: none; } }Best regards,
NikkoJuly 30, 2021 at 12:00 am in reply to: Backend not working. Error: No such file or directory in… #1313347Hi Roboc1,
We apologize for the inconvenience.
Can you give us FTP access to your site?Best regards,
NikkoHi smarta-brett,
Try to Edit your Text Block or Image then go to Advanced (tab) > Responsive > Element Visibility, then check Hide on large screens and medium sized screens.
Best regards,
NikkoJuly 29, 2021 at 11:55 pm in reply to: Navigation header squeezed in after installing WooCommerce Plugin #1313345Hi ihawkr14,
Thanks for giving us admin access.
I tried to check on the issue but I can’t seem to see it on my end even if I set the cart to Always Display floating on the side.
Since you already have the cart icon on the menu, you can choose not to show it at all in Enfold > Shop Options > Header Shopping Cart Icon.
Hope this helps.Best regards,
NikkoJuly 29, 2021 at 11:45 pm in reply to: Column shortcodes getting There has been a critical error on this website. #1313343Hi,
What PHP version are you using on your site?
Best regards,
NikkoHi Karolina2020,
Please add this CSS code as well:
.home #av_section_1 h1.av-rotator-container-inner { display: inline !important; }Best regards,
NikkoHi Dave,
Please add this CSS code in Enfold > General Styling > Quick CSS:
@media only screen and (max-width:767px) { .responsive #top .av-large-testimonial-slider.avia-testimonial-wrapper .avia-testimonial { padding-left: 0; padding-right: 0; } }Best regards,
NikkoHi vantagepointmg,
We’re happy to hear that it’s fixed :)
Thanks for using Enfold and have a great day!Best regards,
Nikko -
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