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Viewing 30 posts - 4,081 through 4,110 (of 25,536 total)
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  • Hi road66,

    We’re glad that we could help :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Migration from Enfold 3.7.1 to 4.8.6.2 #1317084

    Hi ohioix,

    Thanks for giving us admin access for both the old and new.
    I have changed the Heading Font from Default to Roboto in Enfold > General Styling > Fonts which seemed to fix most of the issues.
    Then I just added this CSS code for the footer (in Enfold > General Styling > Quick CSS):

    #top .widget_nav_menu li {
        font-size: 16px;
    }
    
    #footer .textwidget {
        color: #919191;
    }

    Let us know if you still need further assistance.

    Best regards,
    Nikko

    Hi ihawkr14,

    I tried to check on your site however this warning was showing instead:

    Warning! Domain mapping upgrade for this domain not found. Please log in and go to the Domains Upgrades page of your blog to use this domain. 

    Best regards,
    Nikko

    in reply to: Accordion causing jump to top of page #1317074

    Hi jaimemerz,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: HELP ME #1317045

    Hi Karolina2020,

    Can you try Guenni007’s solution? it should add an outline to the text which helps make it easier to read.
    You can add this code on top of it so it removes the background color as well as the white rectangle that shows up:

    .home #av_section_1 h1.av-rotator-container-inner, 
    .home #av_section_1 h1.av-rotator-container-inner .av-rotator-text-single {
        background-color: transparent !important;
    }


    @Guenni007
    thanks for helping out :)

    Best regards,
    Nikko

    in reply to: Image problem with Chrome and Safari – Firefox ok #1317029

    Hi Ralph,

    We’re glad that we could help :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: No theme editor #1317027

    Hi Cecile,

    I see, can you provide FTP or cPanel access? since it cannot be modified with just the admin access
    Just post the credentials in private content.

    Best regards,
    Nikko

    in reply to: Theme cannot be updated #1317026

    Hi Kelsey,

    Can you check if the all folders and .htaccess file has a permission of 755? then for all other files has a permission of 644?

    Best regards,
    Nikko

    in reply to: Image problem with Chrome and Safari – Firefox ok #1316935

    Hi Ralph,

    You’re welcome :)
    Enfold optimizations only covers Enfold’s assets (like js and css files) and does not include plugins, if you have many plugins integrated to your site then WP-Rocket would be very useful.

    Best regards,
    Nikko

    Hi Nicole,

    If you did not modify the theme files (via Theme Editor or FTP), and only make changes inside the WordPress Admin Dashboard and Theme Options then you should be able to update without loss.
    But since there is always a small risk when you update, we always advice to make a backup first before updating. :)

    Best regards,
    Nikko

    Hi Hanne,

    We’re glad to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Toggle Links scroll to top #1316863

    Hi frankeee,

    Thanks for confirmation :)
    Thanks as well for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Theme Import Demo Files Not Working #1316862

    Hi lkerbyson,

    Thanks for giving us admin access.
    The reason why it’s not working on your site is that PHP ZipArchive Extension is not enabled.
    You can verify it in LayerSlider WP > Options > System Status (or go to the link in private content)
    You can check this article on how to enable it: https://bobcares.com/blog/enable-php-zip-extension-cpanel/
    Or you can request assistance from your hosting provider.
    Best regards,
    Nikko

    in reply to: Change position of text overlay for masonry gallery #1316861

    Hi katiadiamond,

    We’re glad that you were able to find another solution. :)
    Just let us know if you still need further assistance.

    Best regards,
    Nikko

    in reply to: Fatal Error after Update #1316860

    Hi Lukas,

    Thanks for posting the error, please try the solution posted on this thread: https://kriesi.at/support/topic/column-shortcodes-getting-there-has-been-a-critical-error-on-this-website/#post-1316832

    Best regards,
    Nikko

    in reply to: video not available #1316853

    Hi Gianluca,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: Layout Builder won't open on Home edit page #1316851

    Hi drennand,

    Can you give us temporary admin access and FTP access? so we can check on the backend and the files and try to figure out the error and fix it.
    Just post the credentials in private content.

    Best regards,
    Nikko

    in reply to: Youtube videos unavailable in color section background #1316848

    Hi Santiago,

    We’re glad to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Need help with Blog Summary #1316846

    Hi Katroaka,

    Please try adding this CSS code as well:

    .home #after_section_4 {
        border: none;
    }
    
    .html_elegant-blog #top.home .post-entry .post-meta-infos, .html_elegant-blog .avia-content-slider .slide-meta {
        display: none;
    }

    Best regards,
    Nikko

    in reply to: Blog Single Posts #1316844

    Hi FamalcoGroup,

    I see, I have checked your Blog Layout and this is selected: Use the advance layout editor to build your own blog layout (simply edit the page you have chosen in Enfold->Theme Options as a blog page), Enfold copies the layout selected except for this one which reverts to default.
    To make the category pages use Grid Layout, please add this code at the bottom of your child theme’s functions.php file (I tried to add it via Theme Editor but it’s not allowing me to add it, try to add this via FTP):

    add_filter('avf_blog_style','avia_change_category_blog_layout', 10, 2); 
    
    function avia_change_category_blog_layout($layout, $context){
    	if($context == 'archive') $layout = 'blog-grid';
    	return $layout;
    }

    Best regards,
    Nikko

    in reply to: Critical Error When Updating to 4.8.6 #1316841

    Hi MJM,

    Thanks for giving us admin access on your staging site.
    It does not show the issue anymore in the link you provided.
    If it appears, please try the solution posted on this thread: https://kriesi.at/support/topic/column-shortcodes-getting-there-has-been-a-critical-error-on-this-website/#post-1316832 as the errors are similar.

    Best regards,
    Nikko

    in reply to: Image problem with Chrome and Safari – Firefox ok #1316835

    Hi Ralph,

    Thanks for giving us admin access.
    I noticed it’s working properly when I’m logged in but not when I’m logged out.
    I disabled Combine Javascript Files in WP Rocket > File Optimization and cleared the cache and it fixes the issue on Chrome when I logged out.
    Can you try to check if it is showing properly on your end now?

    Best regards,
    Nikko

    in reply to: Produkt-Kategorien sidebar auch auf Handy anzeigen #1316833

    Hi Joe,

    Yes, please replace the code I gave with this one:

    @media only screen and (max-width:767px) {
        .responsive #top.post-type-archive-product #wrap_all .container_wrap_first .container {
            display: flex;
            flex-direction: column;
        }
    
        .responsive #top.post-type-archive-product #wrap_all .container_wrap_first .container .woocommerce-products-header {
            order: 1;
        }
    
        .responsive #top #main .sidebar {
            display: block;
            padding: 30px 0 0;
            border: 1px solid transparent;
            order: 2;
        }
    
        .responsive #top #main .sidebar .inner_sidebar {
            margin-left: 0;
        }
    
        .responsive #top.post-type-archive-product #wrap_all .container_wrap_first .container .av-content-small {
            padding-top: 0;
            order: 3;
        }
    }

    Best regards,
    Nikko

    Hi road66,

    I apologize for my mistake.
    This is now fixed on your site.
    In wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/class-shortcode-template.php, just below (line 345-346) :

    protected function element_styles_defaults( array $args )
    		{

    I added this code:

    if( ! isset( $args['atts'] ) || ! is_array( $args['atts'] ) )
    			{
    				$args['atts'] = array();
    			}

    This will be included on the next release of Enfold.

    Best regards,
    Nikko

    in reply to: Produkt-Kategorien sidebar auch auf Handy anzeigen #1316533

    Hi Joe,

    Please add this CSS code in Enfold > General Styling > Quick CSS:

    @media only screen and (max-width:767px) {
        .responsive #top #main .sidebar {
            display: block;
            padding: 0;
            border: 1px solid transparent;
        }
    }

    The sidebar should show below the products.

    Best regards,
    Nikko

    in reply to: Breadcrumb 2 color gradient background #1316532

    Hi Stefano,

    Do you have a screenshot or mockup of what you’re trying to achieve? so we can try to give you CSS code based on it.

    Best regards,
    Nikko

    in reply to: No theme editor #1316531

    Hi Dijkhuis,

    I tried to check on your site however it returns:

    This site can’t be reached

    Best regards,
    Nikko

    in reply to: Image problem with Chrome and Safari – Firefox ok #1316529

    Hi Ralph,

    It seems to have some js errors on chrome.
    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: Too much whitespace #1316527

    Hi hegartpetersen,

    We’re glad to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Image having 100% width in blog post #1316524

    Hi Jon,

    Can you try adding this CSS code in Enfold > General Styling > Quick CSS:

    #top .wp-caption img {
        width: auto;
    }

    Best regards,
    Nikko

Viewing 30 posts - 4,081 through 4,110 (of 25,536 total)