Viewing 8 posts - 1 through 8 (of 8 total)
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  • #1316441

    Dear All, dear Support

    recently I discovered that our website is not shown correctly on Safari and Chrome. Slide-Show content and other images are not displayed. It works fine on Firefox though. I did clear the browser cache as well as the website cache (in WP-Rocket). I also changed “Lazy Loading” without effect.

    Any ideas? Or did/do you have the problem as well?

    Cheers,
    Ralph

    #1316529

    Hi Ralph,

    It seems to have some js errors on chrome.
    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1316599
    This reply has been marked as private.
    #1316835

    Hi Ralph,

    Thanks for giving us admin access.
    I noticed it’s working properly when I’m logged in but not when I’m logged out.
    I disabled Combine Javascript Files in WP Rocket > File Optimization and cleared the cache and it fixes the issue on Chrome when I logged out.
    Can you try to check if it is showing properly on your end now?

    Best regards,
    Nikko

    #1316914

    Hi Nikko

    Thanks for the fix and my appologies that it was related to WP-Rocket. Do I actually still need WP-Rocket or have you included all the optimization into Enfold already?

    Cheers,
    Ralph

    #1316935

    Hi Ralph,

    You’re welcome :)
    Enfold optimizations only covers Enfold’s assets (like js and css files) and does not include plugins, if you have many plugins integrated to your site then WP-Rocket would be very useful.

    Best regards,
    Nikko

    #1316968

    Thank you, Nikko, and all the best. Case can be closed.

    Best regards,
    Ralph

    #1317029

    Hi Ralph,

    We’re glad that we could help :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Image problem with Chrome and Safari – Firefox ok’ is closed to new replies.