Forum Replies Created
-
AuthorPosts
-
August 30, 2021 at 6:25 am in reply to: Help me, please.Enfold Theme:There has been a critical error on this website. #1318912
Hi Alan,
Please provide us also with a login link.
Best regards,
NikkoAugust 30, 2021 at 6:24 am in reply to: Enfold 4.8.6.2 WordPress Password protect not working on single post #1318911Hi karmenka,
Thanks for giving us admin access.
I tried to check it and it behaves as you have described it however when I try to reproduce it on my local server, it does work properly.
Can you try to switch to the parent theme (Enfold) and see if the same issue still appears?
Here’s also a thread that might be helpful: https://stackoverflow.com/questions/66756880/wordpress-password-protected-page-white-page-after-loginBest regards,
NikkoAugust 30, 2021 at 5:17 am in reply to: Updated Enfold to the latest version and the sub menu stopped working #1318899Hi David,
We’re glad to hear that it’s now working properly :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi sldeutsch,
We’re glad that we could help :)
Thanks for using Enfold and have a great day!Best regards,
NikkoAugust 30, 2021 at 5:14 am in reply to: Page not loading for editing since 2 weeks and a unknown font ("^") top #1318895Hi Peter,
Thanks, this is now fixed on your site.
Please review your site :)Best regards,
NikkoAugust 30, 2021 at 4:27 am in reply to: Help me, please.Enfold Theme:There has been a critical error on this website. #1318882Hi Alan,
Can you give us temporary admin access to the other domain? so we can check it.
Best regards,
NikkoHi goddess10,
Thanks for giving us admin access.
The reason why it’s not working on your site is that PHP ZipArchive Extension is not enabled.
You can verify it in LayerSlider WP > Options > System Status (or go to the link in private content)
You can check this article on how to enable it: https://bobcares.com/blog/enable-php-zip-extension-cpanel/
Or you can request assistance from your hosting provider.Best regards,
NikkoHi Peter,
We’re glad that we could help :)
Thanks for using Enfold and have a great weekend!Best regards,
NikkoHi Gilbert,
Thanks for giving us access.
This is now fixed, please review your site. :)Best regards,
NikkoAugust 27, 2021 at 12:09 pm in reply to: Page not loading for editing since 2 weeks and a unknown font ("^") top #1318636Hi Peter,
Thanks for giving us credentials however, after logging it this shows and I could not proceed, please check:
The server encountered an internal error or misconfiguration and was unable to complete your request. Your administrator may not have enabled CGI access for this directory.Best regards,
NikkoHi wwt247,
I tested your iframe code and it seems to work on my end without causing the issue you mentioned.
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi frankeee,
Webp and SVG support will be added in the next release of Enfold :)
Best regards,
NikkoHi Chris,
There’s no option but there are some workaround for it, you can refer to Ismael’s solution on the other thread: https://kriesi.at/support/topic/custom-post-type-display/
Best regards,
NikkoHi zimbo,
We are glad that Ismael could help you :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi Gilbert,
Thanks for posting the errors.
I can’t seem to login with the credentials you gave, please check.
Also, I believe the errors are similar with this thread: https://kriesi.at/support/topic/warning-message-php-8-0/#post-1304982
Can you try to disable all plugins? then enable one by one to know which one is causing the error?Best regards,
NikkoAugust 27, 2021 at 5:27 am in reply to: Probelm with spacing in the mobile layout of my website #1318563Hi emanuelecocchiaro,
We’re glad to hear that :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHey clairemartindigital,
I tried to login with the link you gave however it returns a WordPress Error (on the title) and “Not available.” (on the content area).
I also tried the FTP access you provided but it returns this error:530 Login authentication failedPlease check.
Best regards,
NikkoHi Mark Clover,
Thanks for using Enfold and have a great day!
Best regards,
NikkoAugust 27, 2021 at 5:20 am in reply to: location of Custom icon fonts in the folder / file structure #1318559Hi Richard,
You should find it in wp-content > uploads > avia_fonts.
The avia_fonts folder is only generated when a custom font is added.Best regards,
NikkoHey goddess10,
Please follow the instructions in: https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token
I believe the permissions were not sufficient.
Hope it helps.Best regards,
NikkoHi Dave,
There’s no option for that setting yet, a workaround for that currently is to use Custom CSS Class.
Edit the button, then go to Advanced > Developer Settings > Custom CSS Class then put mybutton in the text field then save.
Go to Enfold > General Styling > Quick CSS, then add this CSS code:.mybutton .avia-button { font-size: 20px; }Adjust the font value as you see fit.
Best regards,
NikkoHi kendoargentina,
Thanks for posting the solution that worked for you :)
Information in our documentation should also help https://kriesi.at/documentation/enfold/intro-to-layout-builder/#layout-builder-is-not-loading-properly (check Troubleshoot: Text Block element not loading).
Best regards,
NikkoAugust 27, 2021 at 5:05 am in reply to: Enfold 4.8.6.2 WordPress Password protect not working on single post #1318554Hi karmenka,
I just tested Enfold 4.8.6.2 and WP 5.8 and password protect is still working on posts.
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi John,
We are glad that Rikard could help you :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi enfold-94556,
We are glad that Rikard could help you :)
Thanks for using Enfold and have a great day!Best regards,
NikkoAugust 27, 2021 at 4:57 am in reply to: Background image is not displayed anymore after update to Enfold 4.8.6.1 #1318544Hi Bert,
Yes, you are correct :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi brouge,
We are glad that you found the solution :)
The reason we limit loading the font weights of google fonts is for speed purposes.
Thanks for using Enfold and have a great day!Best regards,
NikkoHi brouge,
We’re glad to hear that :)
And thanks for sharing the solution that worked for you.
Thanks as well for using Enfold and have a great day!Best regards,
NikkoAugust 27, 2021 at 4:52 am in reply to: Help me, please.Enfold Theme:There has been a critical error on this website. #1318539Hi Alan,
Can you try to clear the browser cache?
I tried to check your site again and noticed that the database issue has been resolved and the page you posted is working properly (screenshot link in private content).Best regards,
NikkoHi BrendaSarg,
You can upload it on your site (Media > Add New) then post the link here.
Or you can upload it dropbox or https://imgur.com/ then post the link.Best regards,
Nikko -
AuthorPosts
