Hi MikeTandySwag,

We apologize for the delayed response.
I tried to check it in different browsers and also tried checking it when I’m logged in and also logged out but the results are the same and don’t have the video expanding the area below it.
Please try to clear the browser cache as it may be the reason for it. If you’re on Chrome, please try to use incognito mode.

Best regards,
Nikko

Hi jspence_miami13,

In the WordPress Dashboard, please go to LayerSlider WP > Options > System Status, then check if PHP ZipArchive Extension is enabled.
If it is disabled then that is the reason why importing fails, please enable PHP ZipArchive Extension in your cPanel or try asking your webhost for assistance.

Best regards,
Nikko

Hi Marc,

The Perfect Automatic Masonry uses the aspect ratio of the image being used, so you’ll need to use the aspect ratio mentioned above.
Can you give us a link to the page? so we can inspect on it.

Best regards,
Nikko

Hi Yud,

Thanks for contacting us.
Yes it’s possible if you save the page as a Template and Export it, then import it on the another site that uses Enfold (use same versions if possible).

Best regards,
Nikko

Hi spooniverse,

We’re glad that Rikard could help you :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi djcopywriter,

Please update Enfold to the latest version (4.8.7.1).
That issue has been patched in the latest releases.
Please make sure to backup your site before updating the theme.

Best regards,
Nikko

Hi Jörg,

Please try to clear the browser cache, most likely the issue is due to the browser caching older files so it loads faster.

Best regards,
Nikko

Hey Alex,

Please update your site to the latest version of Enfold (4.8.7.1), those issues should be fixed once you update.
Please backup your site before updating and disable any caching first.

Best regards,
Nikko

Hi Baltazar123,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi Lynne,

Thanks for contacting us!

1. If he has still access to the account in Themeforest used to buy Enfold, then he can download the latest version using that account, however, if he doesn’t have any access to that account then the only option is to purchase the Enfold theme in ThemeForest. It costs $59, here’s the link: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990

2. No, just make sure to disable any caching plugins when upgrading.

Best regards,
Nikko

Hi Seimen_x,

Please create a new thread so we can post the things we posted in private content.

Best regards,
Nikko

Hi angelo-dose,

Please go to /wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/contact/contact.php on line 926:

Avia_Element_Templates()->set_locked_attributes( $item['attr'], $this, $this->config['shortcode_nested'][0], $item_def, $locked, $item['content'] );

then before that line of code add this:

if ( !is_array($item['attr']) ) {
    $item['attr'] = array();
}

Let us know if this helps.

Best regards,
Nikko

Hi peluso91,

Thanks for giving us admin access.
I have disabled Javascript file merging and compression in Enfold > Performance.
Please try to check if all the three issues you mentioned are fixed on your end. It seems to be fixed on my end after disabling Javascript file merging and compression.

Best regards,
Nikko

Hi navindesigns,

Please try adding this CSS code in Enfold > General Styling > Quick CSS:

#footer {
    text-align: center;
}

#footer .social_bookmarks {
    height: auto;
    font-size: 32px;
}

#footer .social_bookmarks li {
    display: inline-block;
    float: none;
    border: none;
    margin: 0 6px;
}

#footer p img {
    float: none;
    display: inline-block;
    margin-left: 0;
    margin-right: 0;
}

Best regards,
Nikko

Hi saludesencial,

Thanks for giving us admin access.
This is now fixed, please review your site.

Best regards,
Nikko