Tagged: 

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • October 25, 2021 at 10:22 am #1326276
    achteins

    i have problems with the height og the fullwidth slider in efold 4.8.6.5

    » https://fitness-insel.de/

    i tried to switch every setting, without any result. after scaling the window everything is fine till i reload.

    October 25, 2021 at 11:43 am #1326290
    Ismael

    Hey achteins,

    Thank you for the inquiry.

    It is resizing correctly on our end as shown in the screenshot below.

    Screenshot: https://imgur.com/ccX0CiT

    Would you mind providing a screenshot of the issue? You can use imgur or dropbox for the screenshot.

    Best regards,
    Ismael

    October 25, 2021 at 5:23 pm #1326362
    achteins

    here is my screenshot out of firefox on pc

    https://www.dropbox.com/s/qzc8lbt7jqxaxgx/fitness-insel.jpg?dl=0

    October 26, 2021 at 3:38 am #1326419
    Nikko

    Hi achteins,

    Please try to disable CSS file merging and compression and Javascript file merging and compression in Enfold > Performance.

    Best regards,
    Nikko

    October 26, 2021 at 3:21 pm #1326510
    achteins

    i disabled both and re-updated the page, but nothing changed.

    October 27, 2021 at 2:24 am #1326569
    Nikko

    Hi achteins,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    October 27, 2021 at 9:47 am #1326629
    achteins

    i created a user for you … hope you find the problem.

    October 28, 2021 at 10:04 am #1326778
    Nikko

    Hi achteins,

    Thanks for giving us admin access.
    I think the problem might be coming from the plugins, can you give us permission to temporarily disable it? if it’s not allowed, then please create a staging site for us, so we can try to troubleshoot it without risking your live site, here’s a simple tutorial you can follow: https://themeisle.com/blog/wordpress-staging-site/

    Best regards,
    Nikko

    October 28, 2021 at 10:08 am #1326779
    achteins

    no problem, you can temporarly disable the plugin which might cause the problems.

    October 30, 2021 at 6:09 pm #1327082
    Mike

    Hi,
    Thank you for your patience, I took a look at your page but I’m not quite sure what your issue is because in your screenshot there are two images that are the same but stacked, I do not see this in Chrome, Firefox, or Edge on Windows 10, what I see is a large gap at the top of your page from a whitespace element.
    2021-10-30_002.jpg

    Best regards,
    Mike

    November 1, 2021 at 10:06 am #1327276
    achteins

    the problem is: the slider has a backround image set and this image is shown much higher then the slider is. the screenshot shows exactly this, the slider with grey overlay and the same picture, set as background, much bigger then the slider. the whitespace at the top is no problem.

    November 2, 2021 at 2:50 am #1327368
    Nikko

    Hi achteins,

    Thanks for giving us permission to temporarily disable plugins, after some tests, it seems the Smush plugin is causing the issue.
    I have enabled it back on your site, I think the plugin can still be used but just some or maybe just one of its settings may be causing it.

    Best regards,
    Nikko

    November 2, 2021 at 9:25 am #1327396
    achteins

    thank you very much!

    November 2, 2021 at 11:43 am #1327415
    Mike

    Hi,
    Glad Nikko was able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

  • Author
    Posts
Viewing 14 posts - 1 through 14 (of 14 total)
  • The topic ‘BUG » full width slider height’ is closed to new replies.