Hey Verdaccio,
Are they the animated icons that appear as you scroll though the page? If so your mobile browser may not be allowing js by default, check the settings.
You can use remote debugging for your Android device to find out why: Remote Debugging Android Devices

Best regards,
Mike

Hey navindesigns,
You can enable debugging mode to see shortcodes you have created in pages using Advanced Layout Builder – http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/

Or, You can switch to Default Editor and click on Magic Wand to see full list of shortcodes http://i.imgur.com/n4KXkdm.jpg
then you can create any of them and copy/paste shortcode into any other content element or into text widget.
For example, the shortcode for the phone icon is:

[av_font_icon icon='ue854' font='entypo-fontello' size='20px'][/av_font_icon]

Best regards,
Mike

Hey MarcWallace,
I looked at your site and it seems you went back to v3.0.8? Did you restore from a backup?
I recommend that you ask your host what PHP version is installed, wordpress is recommending v7
Then try deactivating your plugins before updating.

Best regards,
Mike

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.
For your information, you can take a look at Enfold documentation here
and the video tutorials here
And if there are features that you wish Enfold had, you can request them and vote the requested ones here
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Mike

Hi,
Ok, so no gmail or yahoo, the email is going to your server, and no spam assassin on your server.
Lets try using the WP Mail Logging plugin to see if your site is sending the emails and if there are any errors.
Please include a admin login in the private content area so we can take a closer look and run some tests.
I will try using the plugin and change the email to my address temporarily to find the error.
This was the “Schedule a Free Demo” on your homepage right?

Best regards,
Mike

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.
For your information, you can take a look at Enfold documentation here
and the video tutorials here
And if there are features that you wish Enfold had, you can request them and vote the requested ones here
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Mike

Hi,
Glad to hear, thanks for your patience.
Is there anything else we can assist with on this issue, or shall we close this then?

Best regards,
Mike

Hi,
To change the language please check the WordPress Dashboard > Settings > General > Language of the website
I try to change it for you, and think I picked the right one “Deutsch” but please check all setting, sorry.
I’m not sure that you would want to import the theme settings, before it looked like the default theme, and the demo imported the “Shop” settings and colors?

To solve I had to change the “table prefix” in your wp-config.php to match the database.
I have had many people tell me the same about Strato Support, and for some reason Strato seems to be the only host that has this issue.

Best regards,
Mike

Hi,
Your site looks like it is working now, please try clearing your browser cache and checking again

Best regards,
Mike

Hi,
Well this is very strange, I have uploaded the files and database but it is still not working. I really don’t know why as I’ve done this a few times with no issue.

During the normal demo import you get this error: “Failed to load resource: the server responded with a status of 500 (Internal Server Error)”
I guess you will have to ask Strato why you have a internal server error.

Sorry I wish I had better news.
Best regards,
Mike

Hey ne6472,
The link is a social icon for “500” To remove please go to Enfold Theme Options > Social Profiles > Your social profiles and remove it from there.
Or if you wish, Try this code in the General Styling > Quick CSS field:

li.social_bookmarks_five_100_px {display:none !important;}

Best regards,
Mike

Hi,
Please try going to Enfold Theme Options > Advanced Styling and choose “Small bar above Main Menu” as the element to edit, and click the “edit element” button. Then make your color choices.

Best regards,
Mike

Hey Slava,
You are getting the error: Uncaught Error: reCAPTCHA placeholder element must be empty
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Mike

Hi,
You import the database like in the video, and I will upload the files via FTP.
If you want me to import the database, I will but I will need your Strato login to get to PHPmyAdmin.
I also need your wordpress login.

Best regards,
Mike

Hi,
Oh I forgot here is a video on how to import the database,
Here is a video on how it works

Best regards,
Mike