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Viewing 30 posts - 28,831 through 28,860 (of 34,566 total)
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  • in reply to: Zendesk Widget Not Working with Enfold #916459

    Hi,
    Yes, if the zendesk config is giving a 404 (file not found) it would most likely not work.

    Best regards,
    Mike

    in reply to: Enfold 4.2.4 self-hosted video bug back…. #916456

    Hi,
    It was black for a while, but the video did show at the end. How do you think the video control solution is working?

    Best regards,
    Mike

    in reply to: Enfold 4.2.4 self-hosted video bug back…. #916450

    Hi,
    Ok I have added the code from @Guenni007 to your General Styling > Quick CSS field and it is working good.
    Thanks Guenni007!
    Please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Enfold theme not saving any changes #916116

    Hi,
    Thank you, We will look forward to your new thread.

    Best regards,
    Mike

    in reply to: Problem uploading Demos #916114

    Hi,
    Yes, I would recommend a new install of WordPress.
    ask your host to update your PHP to version 7 but not v7.2 Your other PHP setting were good.
    If this doesn’t help, then tell us which demo you would like and we can help with a manual install.
    Will you be able to use PHPmyAdmin to update the database, and ftp to add the files?
    If you want our help with that we will need WordPress and cPanel logins.

    Best regards,
    Mike

    Hi,
    This error is not from the css, it is pointing to the code in your page which is created by the WP AMP module.

    Best regards,
    Mike

    in reply to: Enfold theme not saving any changes #916093

    Hi,

    @Rayna_Butler
    Please open a new thread so we can assist, we may want communicate in the Private Content area, but as this is not your thread you will not see what we write, nor will your info be private. Thanks for your patience and understanding.
    It sounds like your admin folder is .htpasswd protected and so you are getting a 403 forbidden, if not please disable security plugins and ask your webhost if they see why in your error logs.

    Best regards,
    Mike

    in reply to: Problem uploading Demos #916085

    Hi,

    @onedesignprint
    Please see screenshot in Private Content area.


    @Sommervogel
    Please open a new thread so we can assist, we may want communicate in the Private Content area, but as this is not your thread you will not see what we write, nor will your info be private. Thanks for your patience and understanding.
    Is your webhost Strato? If so we will need to do a manual install.

    Best regards,
    Mike

    Hi,
    Where did you see this error, where did you add the css?
    I would like to see this.

    Best regards,
    Mike

    in reply to: Level 1 Comment form vs Reply-to Comment Form #916063

    Hi,
    We could work on that but you would need to remove the above custom code as it is hard to over write “!important;”. Did you find that the above code was not working for you?

    Best regards,
    Mike

    in reply to: Changing the top bar #916052

    Hi,
    Glad to hear it was helpful, Thank you for using Enfold.

    Best regards,
    Mike

    Hey spidclic,
    Try this code in the General Styling > Quick CSS field:

    .slide-meta-time.updated {display:none !important;}
    div[itemprop="dateModified"]{display:none !important; }
    p[itemprop="datePublished"]{display:none !important; }

    Best regards,
    Mike

    in reply to: Problem uploading Demos #916011

    Hi,
    Can I ask what webhost you are using? I have seen that some godaddy hosting has a similar issue and we assisted with a manual install. I would recommend removing your “wplocker.com” plugin, these are really not safe to use and you should probably delete the WordPress install all together and start over.

    Best regards,
    Mike

    in reply to: Enfold 4.2.4 self-hosted video bug back…. #915998

    Rob,
    Sorry for the confusion, what I saw was a video on 4.2.3 & no video on 4.2.4, so I jumped to the conclusion that the video controls was going to be a little box with a black screen, like the error we saw not too long ago were we added height and width to make the video show. Does that make since?
    So I checked your staging site in Chrome, Firefox, & Edge and see no video, Please see screenshots in Private Content area.
    I then tried to recreate this issue on my localhost by putting the video as a background in a color section:
    2018-02-22_044744
    where the video works.
    Anyways, now I understand that you saw a video on your staging site, although now it’s not working, and the video controls were at the top, were as on 4.2.3 the controls are at the bottom.

    **I now realized that to see the controls I have to edit /avia-shortcodes/section.php because this is not default behavior.
    I also see that Guenni007’s code works to move it to the bottom, thanks :)
    Is my understanding correct?

    Best regards,
    Mike

    in reply to: 4.2.4 – Lost Customization Despite Child Theme #915902

    Hi,
    Thank you, can you check out the screenshot in Private Content area of the two versions side by side and tell me if this looks right?
    For errors that is.

    Best regards,
    Mike

    in reply to: Deleting Extra Space on Portfolio #915875

    Hi,
    Try this code in the General Styling > Quick CSS field:

    .grid-entry.video_sort .grid-content iframe {height: 300px !important; }
    .grid-entry.video_sort,.grid-entry.video_sort .grid-content {padding-top: 0px !important; padding-bottom: 0px !important;}

    Please see screenshot in Private Content area.

    Best regards,
    Mike

    in reply to: Text box grid with borders #915859

    Hey kpeffer,
    Are you putting your text blocks in a column? If so try the “Equal Height Columns” option
    Please include the url to the page in question so we can take a closer look.

    Best regards,
    Mike

    in reply to: Zendesk Widget Not Working with Enfold #915855

    Hey Liz,
    Your zendesk config is giving a

    Failed to load resource: the server responded with a status of 404 (Not Found)

    https://Your-Site.zendesk.com/embeddable/config
    You also have a few Mixed Content errors, for your logo images, favicon, & layerslider. Please try fixing this first.
    Your onesignal api is giving a

    Failed to load resource: the server responded with a status of 400

    Please review your errors in the developer console (F12 for Chrome) or choose from the right click options in other browsers.

    Best regards,
    Mike

    in reply to: Enfold 4.2.4 self-hosted video bug back…. #915847

    Hey goldengate415,
    I wanted to recreate your issue with the self-hosted video, so I downloaded your video and added it as the background of a color section. Is this how you have it?
    On your site I see the screen is black, but I don’t see the progress bar at the top, does it flash quickly?
    With this setup on my localhost the video plays in v4.2.4, perhaps my setup is wrong.

    Best regards,
    Mike

    in reply to: 4.2.4 – Lost Customization Despite Child Theme #915831

    Hey WP Turned,
    Very strange indeed, would you mind sharing a “All in One Migration” copy of your site so wee can try to recreate your issue on a localhost via dropbox?

    Best regards,
    Mike

    in reply to: Title Not Appearing on Page #915809

    Hi,
    I wonder if there was a moment that the title option was changed, and a cache was created and now that is what is showing?
    Here I am changing in live time your functions.php
    2018-02-21_185836
    and it is not changing on your site.
    please ask you host about any hard caching.

    Best regards,
    Mike

    in reply to: Can't import demo data #915497

    Hi,
    That is great news! Glad we were able to help, we will close this now. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Can't import demo data #915445

    Hi,
    Sorry I don’t mean to make extra work for you, what I was asking for is your Strato account login to import the database, typically it is for the link like in the Private Content area. This is not the wordpress login that I was able to use, Nor the FTP access that I was able to use.
    I have manually uploaded the images and css, but to finish I need to import the database via PHPMyAdmin this is why I need your Strato login, if you want to do the last step the file is in the Private Content area.

    Best regards,
    Mike

    in reply to: Destroyed Subpages #915397

    Hey Screener_muc,
    Your site looks like your are using a minify plugin which may be a part of your cache plugin, please try clearing your site cache and disabling the cache & minify plugins.

    Best regards,
    Mike

    in reply to: WordPress Customizer – fatal Error #915389

    Hey anddosssantos,
    I believe you are referring to this WordPress option
    2018-02-21_052703
    Your error looks like you need to increase PHP memory please see this article: Fix: WordPress Memory Exhausted Error
    Best regards,
    Mike

    in reply to: Trying to add background colours to columns #915382

    Hey fionayoung,
    To have different column background colors like this
    2018-02-21_051247
    click the edit icon for the column
    2018-02-21_051449
    then go to the color tab and choose a Custom Background Color for each column
    2018-02-21_051733
    We have some good Video Tutorials to help learn the different elements that you may find helpful, please see the Contributed Video Tutorials near the bottom of the page.

    Best regards,
    Mike

    in reply to: Can't import demo data #915369

    Hi,
    Strato often has issues importing the demos, I believe the issue is with their security settings blocking the IP that the demos come from. Please contact them to have them disable these setting.
    Otherwise we would need the login to your Strato account to manually install the demo.

    Best regards,
    Mike

    in reply to: Demo Not Working #915352

    Hi,
    No you don’t.

    Best regards,
    Mike

    in reply to: Can't import demo data #915230

    Hi,
    I was able to login to your site, and see your setting look good so we could try to import a demo, but I’m unsure which demo you would like to install?
    Also which webhost are you using?

    Best regards,
    Mike

    in reply to: Title Not Appearing on Page #915221

    Hi,
    Thanks for that, I don’t see any settings or code that would cause this issue. Yet in my investigation I tried to Enable Avia Layout Builder Debug and I found that adding the code to your child theme functions.php via FTP didn’t show it in your functions.php file in Appearance > Editor, nor did it enable the debugger.
    Do you know if your webhost has a hard cache, or if your are using a CDN such as cloudflare?

    Best regards,
    Mike

Viewing 30 posts - 28,831 through 28,860 (of 34,566 total)