Hi,
You are getting the error:
Uncaught TypeError: Cannot read property ‘url’ of shortcodes.js?ver=4.1:4756
on your homepage, Please check the file and folder permissions for your site. Also please include FTP access in the Private Content area.

Best regards,
Mike

Hey David,
Este es el código en el header.php en la línea 6, típicamente este error se debe a que se usa una versión anterior de PHP, la solución es actualizar su PHP a la versión 7 o reemplazar su header.php con este.
https://www.dropbox.com/s/cj2v2z0lz7qdx33/header.php?dl=0

This is the code in the header.php on line 6, typically this error is due to using a old version of PHP, the solution is to update your PHP to version 7 or to replace your header.php with this one.
https://www.dropbox.com/s/cj2v2z0lz7qdx33/header.php?dl=0

Best regards,
Mike

Hi,
Thanks for that, I’m sorry I was not able to discover what the error was on that page, I was able to copy the page and create a new page that works without the error, please see link in Private Content area.
Perhaps you could use this page instead.
In my investigation I disabled the JetPack plugin, and enabled it again, but you may need to check the settings. Sorry.
Please check the new page and let us know if this will work for you.

Best regards,
Mike

Hi,
Do you mean the layerslider at the top of the page?
The best solution to have a great visitor experience with the layerslider is to create a mobile only version of your slider. Placing the new slider under your current one on the page and using css to hide one or the other depending on the screen size, such as this:

 @media only screen and (max-width: 767px) {
div#layer_slider_1 {
display:none!important;
}
}

@media only screen and (min-width: 768px) {
div#layer_slider_2 {
display:none!important;
}
}

While this code may need a little tweaking for your site, we can help adjust it for you.

Best regards,
Mike

Hi,

@kahil yes, the dev team has recognized this error since the above post and has been working on a permanent solution that will included in the next update. Thanks for your patience.

Best regards,
Mike

Hey kjie,
I see that you have adjusted the brake point for you mobile menu to 1024 which should work according to this information But if you are experiencing an issue on some iPads then perhaps try increasing the width a little, such as 1100px.
Another option is to add the -webkit rule that is a little further down the page, such as:

@media only screen 
and (min-device-width : 768px) 
and (max-device-width : 1024px)
and (-webkit-min-device-pixel-ratio: 2) {
.av-main-nav > li.menu-item-avia-special {
    display: block !important; 
}
.av-main-nav > li.menu-item {
    display: none !important; 
}
}

or try the and (-webkit-min-device-pixel-ratio: 1) depending on the iPad that is having the issue.
Another source I found has the iPad Pro 12.9″ max width at 1366px
Hope this helps.

Best regards,
Mike

Hey djsmbd,
I looked at your pages on my Android device and it seems that all of the images are loading, are you experiencing this issue with Android devices? Can you include a mobile screenshot of the issue that we can compare with?

Best regards,
Mike

Hi,
Thank you for that, I see your avia-merged-styles css has not been created or is not loading. How did you update, via FTP or though the admin update panel?

Best regards,
Mike

Hi,
Thank you, Try this code in the General Styling > Quick CSS field:

p.woocommerce-customer-details--phone,p.woocommerce-customer-details--email {margin: 0px !important; }

Best regards,
Mike

Hi,
Thank you for that, but I’m unsure how to get to the page you are having issues with. I logged in > clicked second button down on the left “Invitations” > added an item to the order > went to basket > went to check out > there I found a form, but could go further because of “we do not ship to US ” error although I tried to fake a address.
Is the issue on the next page, or am I looking in the wrong place?

Best regards,
Mike

Hi,
Very good then, shall we close this then?

Best regards,
Mike

Hey margiela,
The error you describe typically is a result of using a old PHP version, such as v5.4
The solution is to update your PHP to v7 or replace your header.php with this one.
But I don’t see the error on your site, has this been solved?

Best regards,
Mike

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.
For your information, you can take a look at Enfold documentation here
and the video tutorials here
And if there are features that you wish Enfold had, you can request them and vote the requested ones here
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Mike

Hi,
When I look at your page, it looks like the icons are small and the buttons at the bottom of the page are missing their padding, this is what you are referring to, correct?

Can I ask how you updated the theme, FTP or though the admin update panel?
If you updated via FTP, please rename your enfold theme folder via ftp to “enfold-old” and upload a new copy of the latest enfold theme ensuring the folder name is “enfold”.
Please note that if you are using a child theme, I’m referring to the parent theme “enfold”
Then please clear and disable your caching and minifying, to ensure the css styles are working.

If you updated though the admin update panel, please clear and disable your caching and minifying, then go to your Enfold Theme Options and save your options again, this will ensure your avia-merged-styles file has been created in the /wp-content/uploads/dynamic_avia/ folder.

If these don’t help, please clear and disable your caching and minifying, and include a admin login with ftp access in the private content area so we can take a closer look.

Best regards,
Mike

Hi,
I changed your code to this and it seems to be working now, please check.

@media only screen and (max-width: 767px) {
div#layer_slider_1 {
display:none!important;
}
}

@media only screen and (min-width: 768px) {
div#layer_slider_2 {
display:none!important;
}
}

Best regards,
Mike