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Viewing 30 posts - 23,941 through 23,970 (of 34,625 total)
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  • in reply to: Forms #1033774

    Hey B,
    Please try this code in the General Styling > Quick CSS field:

    @media screen and (min-width: 960px) {
    #top .gform_wrapper .gform_body li>.gfield_label {
        width: 55% !important; 
    }
    }

    Best regards,
    Mike

    in reply to: Search Results Page – Side Bar & Image Item #1033768

    Hey Claudio,

    To remove the sidebar from the search results pages, please try this solution

    I’m not sure what you mean by “add image item”, do you mean display the images with each search result? Please see this solution

    To remove the dates, Please try this code in the General Styling > Quick CSS field:

    time.date-container {display:none !important;}

    Best regards,
    Mike

    in reply to: Layer Slider Disappeared/Links missing #1033763

    Hi,
    I tried researching your error message but didn’t find anything helpful, I also tried viewing your error first hand
    at https://crossroadsabc.com/women/ but didn’t receive the same error.
    Is this still happening for you?
    To include a screenshot please upload your images to PostImage.org and post the link into your post.

    Best regards,
    Mike

    in reply to: White screen after updating to 4.5 #1033758

    Hi,
    Please include a admin login & FTP access in the Private Content area so we can investigate further.

    Best regards,
    Mike

    in reply to: Trouble updating to 4.5 #1033752

    Hi,
    We are glad to help, did you delete the old theme, or did you want me to to that for you?
    Unless there is anything else we can assist with on this issue, shall we close this then?

    Best regards,
    Mike

    Hi,
    Sorry for the late reply, if I understand correctly, you have found that “de_DE_formal” has the language text that you want, except for a couple of words. To edit please try the tool at Poedit
    This is recommend by Polylang:

    Note: The strings hardcoded in PHP files are not handled by the Strings translations list table. These strings are stored in .po/.mo files and you can translate them with tools like Poedit or the Loco translate plugin.

    This is because the PO & MO files work together, but the MO file requires a special tool to edit.

    Best regards,
    Mike

    in reply to: Alignment content #1033494

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: White screen after updating to 4.5 #1033385

    Hi,
    That is good news, are you going to try updating again?
    When you updated did you delete the old enfold folder first, or did you try to overwrite the old enfold folder?

    Best regards,
    Mike

    in reply to: Move GDPR bar into header or footer #1033384

    Hey corefocusgroup,
    You can move the GDPR bar below the socket, and it does disappear when clicked, but the socket doesn’t go back down.
    Please try this code in the General Styling > Quick CSS field:

    .avia-cookie-consent {
        bottom: 0px !important; 
    }
    #socket {
        bottom: 71px !important; 
    }
    

    You may be able to fix this with some javascript by applying the socket 71px only if there is no “.cookiebar-hidden” class, but I didn’t find some javascript that would do this.

    Best regards,
    Mike

    in reply to: Sold Products, Product Grid #1033375

    Hey tankerhq,
    Sorry there is not a option within Enfold to do this, but you could try a plugin such as Recently Purchased Products [Just Sold Products for – WooCommerce]
    There are probably more available, this was just one that I found.

    Best regards,
    Mike

    in reply to: Theme Colors #1033372

    Hey samkastor,
    I tried to look at your site but it seems down right now.
    When it is back up, please try disabling the Enfold Theme Options > Performance > JS & CSS file merging and compression & save your theme options.
    Then please clear any cache plugin and your browser cache and check again.

    Best regards,
    Mike

    in reply to: White screen after updating to 4.5 #1033370

    Hi,
    I have attached v4.0.7
    but please check your PHP version to ensure you are using at least v5.6

    *Please note that if you update via FTP, you will need to remove the old theme folder “enfold” first (via FTP) then upload the new “enfold” folder at /wp-content/themes/enfold/
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

    Best regards,
    Mike

    in reply to: Mobile Display for Medical Demo #1033369

    Hi,
    Thank you for the login, I see that you are using v4.0.2
    this is quite old now and your issue could be a known issue for that version, to rule this out please update to v4.5
    This could be the easiest way to update:
    *Please ensure your “PHP Max Upload Size” is at least 20mb, because Enfold is 16.7mb. I checked this for you, and you are all set with this step.
    First go to your Theme Forest account and download the “Installable WordPress file only”.
    Downloading-the-wrong-zip
    1: please install the plugin: Update Theme and Plugins from Zip File
    2018-10-20-104358
    2: then go to WordPress > Themes > Add New > Upload
    2018-10-20-104649 2018-10-20-105401
    3: after the install, click “Return to Themes page” (NOT Activate)
    2018-10-20-105705
    4: success:
    2018-10-20-110104

    *Please note that if you update via FTP, you will need to remove the old theme folder “enfold” first (via FTP) then upload the new “enfold” folder at /wp-content/themes/enfold/
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

    Once you update please let us know if this solved the issue.

    Best regards,
    Mike

    in reply to: Alignment content #1033365

    Hi,
    Sorry for the late reply, to do this for all of the pages on your site, please replace the css with this:

    #av_section_1.container_wrap div.container {
    padding-left: 60px !important;
    }
    #top.page-id-1122 #av-layout-grid-1.container_wrap .flex_cell.av_two_third.avia-builder-el-first {
    padding-left: 60px !important;
    }
    

    The first rule seemed to work for every page except for the top section of one page, please see link in the Private Content area.
    So the second rule solves that page.
    Please let us know if you find any other issues and we can addend the css.

    Best regards,
    Mike

    in reply to: Update enfold theme #1033354

    Hi,
    That is good news, thanks for sharing I will let the rest of the team know.

    Best regards,
    Mike

    in reply to: error updating #1033350

    Hi,
    Thank you for the FTP access, I uploaded the v4.5 enfold files to your site and saved your old files to a folder name “enfold-old”
    I didn’t find any errors, but please check for yourself.
    If it seems fine then please delete the folder “enfold-old” via FTP, if you want to roll-back then simply delete the folder “enfold” and change the name of “enfold-old” to “enfold”.

    Best regards,
    Mike

    in reply to: Layer Slider Disappeared/Links missing #1033335

    Hi,

    @crossroadsabc
    glad that you were able to find out that it was the “Series Engine” plugin.
    I took a look at this by activating it and tried to examine the options and settings of the Series Engine plugin to see if I could find a solution, but I was booted out of the site, probably your WordFence.
    Have you tried asking the Series Engine author if they have any other reports like this for any sliders? There is a good chance that they already have a solution for this.

    Best regards,
    Mike

    in reply to: Adding Loader/Spinner during WooCommerce Checkout #1033323

    Hi,

    @canadianllama
    That’s great news, thanks again @perfectword

    Best regards,
    Mike

    in reply to: Instagram and Invalid Data error, some new questions #1033321

    Hi,
    This is typically when uploading the wrong zip file.
    Please go to your Theme Forest account and download the “Installable WordPress file only”.
    Downloading-the-wrong-zip
    Or open your current zip file that has the name “themeforest-4519990-enfold-responsive-multipurpose-theme-wordpress-theme.zip”
    and inside it is another zip file named “enfold.zip” this is the one to upload.

    If this doesn’t help, please include a admin login and ftp access in the private content area so we can assist and update for you.
    Please note that whenever updating it is a good practice to backup your site with your webhost’s full backup tool, I would not expect any troubles, but it’s easy to do and a good plan.

    Best regards,
    Mike

    in reply to: Instagram and Invalid Data error, some new questions #1033320

    Hi,
    This is typically when uploading the wrong zip file.
    Here are the steps to update with the plugin

    Please go to your Theme Forest account and download the “Installable WordPress file only”.
    Downloading-the-wrong-zip
    Or open your current zip file that has the name “themeforest-4519990-enfold-responsive-multipurpose-theme-wordpress-theme.zip”
    and inside it is another zip file named “enfold.zip” this is the one to upload.

    If this doesn’t help, please include a admin login and ftp access in the private content area so we can assist and update for you.
    Please note that whenever updating it is a good practice to backup your site with your webhost’s full backup tool, I would not expect any troubles, but it’s easy to do and a good plan.

    Best regards,
    Mike

    in reply to: change colors image holder lightbox #1033315

    Hi,
    Please include this css rule:

    div.avia-popup .mfp-close:hover {
        border: 2px solid red !important; 
    }

    Best regards,
    Mike

    in reply to: Exclude categories from post navigation in portfolio items #1033307

    Hi,
    Thank you for your patience, I’m sure a senior member will assist with this soon. I tried to research this some more and have tried a few solutions on my localhost, without success.

    Best regards,
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: Update auf 4.5, Download fehlgeschlagen #1032968

    Hi,
    Ich empfehle die Aktualisierung des Designs über FTP . Suchen Sie nach “enfold” -Ordner unter / wp-content / themes / enfold / und umbenennen in “enfold-old”, dann die neue Version als Ordner “enfold” hochladen. Bitte versuchen Sie nicht, den Designordner zu überschreiben, da dies die alten Dateien belässt hinter und Fehler verursachen. Wenn Sie Ihren Browser-Cache gelöscht haben und getestet haben, dass Ihre Website ordnungsgemäß funktioniert, können Sie den alten Ordner “enfold-old” löschen. Wenn Sie aus irgendeinem Grund zur alten Version zurückkehren möchten, entfernen Sie einfach den neuen Ordner und ändern Sie den Namen von “enfold-old” wieder in “enfold”. Wenn Sie Hilfe benötigen, fügen Sie bitte einen Administrator-Login & FTP hinzu Zugriff im Bereich Private Inhalte.

    — Translated with Google —

    I recommend updating the theme via FTP, look for the “enfold” folder at /wp-content/themes/enfold/ and rename to “enfold-old” then upload the new version as the folder “enfold”
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.
    Once you have cleared your browser cache and tested that your site is working correctly, you can delete the old folder “enfold-old”.
    If for some reason you want to go back to the old version, simply remove the new folder and change the name of “enfold-old” back to “enfold”
    If you would like some help with this, please include a admin login & FTP access in the Private Content area.

    Best regards,
    Mike

    in reply to: Can't update to 4.5 #1032965

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: Footer as Page – Custom CSS Bug #1032878

    Hey svu,
    I suspect that the footer IDs & classes are a little different when adding the footer this way. Please include the url to the page in question so we can take a closer look.
    Also, please include some of the css that you are have this issue with.

    Best regards,
    Mike

    Hi,
    My thought was to try editing the “scrollspy” function in your js/avia.js to correct the difference.
    But I’m not able to reproduce the error on my localhost. So I will try some alternative ideas.
    I will also ask the rest of the team for any other ideas.

    Best regards,
    Mike

    Hi,
    I took a look and found that the code was slightly different, so I made the changes.
    Please try the element out.

    Best regards,
    Mike

    in reply to: How can I change the IDs for accordions? #1032851

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: HTTP ERROR 500 #1032372

    Hi,
    Thank you for the login, I see that the posts, categories, and portfolio items don’t show. But I found no errors in the background, but I did notice that when viewing the source code of the pages, your link titles are:

    & 13

    and such, this makes me think that html code has been added to the titles which can cause errors. When I clicked on these titles I got a 500 server error.
    I exported your content and imported it to my localhost and while some of your posts came though, your portfolio items had this text:

    The Dmedia template is a creative design retina ready and 100% responsive design portfolio template coded with HTML5 & CSS3 and Bootstrap 3. It is the an amazing template for anyone showcase your portfolio items or application works.
    

    do you know what this is referring to?
    I have included the export file in the Private Content area, should you want to try importing it on a localhost to recover your content.
    Sorry without useful error messages I’m not sure how to fix. Try asking your webhost to look at the server error logs for clues about the 500 server error.
    Sorry I wish I had a solution for you.

    Best regards,
    Mike

Viewing 30 posts - 23,941 through 23,970 (of 34,625 total)