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Hey Christina,
Sorry for the late reply, for your “publishing failed” error, this sounds like a “ModSecurity” issue, please ask your webhost to check your server log and white list the file or try turning off the firewall. Please see these examples:
https://wordpress.org/support/topic/error-message-publishing-failed-or-updating-failed/
https://wordpress.org/support/topic/publishing-fail-after-update-to-wordpress-5-0/page/3/For your Envato token, This sounds like either you have not given enough permissions for the token to access your account, please compare your permissions with the ones in this documentation
The other possibility is that the site has already pinged Envato too many times recently and you have been limited, which is typically for 24 hours.
When you do try again please do so from a incognito window (private browser), there have been reports of errors due to Envato cookies.Best regards,
MikeHey Ken,
The “separator” that is after your videos is actually a border from the container, this css will remove it:.container_wrap { border-top-style: none !important; border-top-width: 0px !important; }Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field.
Best regards,
MikeHi,
Glad to help, unless there is anything else we can help with on this issue, shall we close this then?Best regards,
MikeHi,
Thanks, I see your 404 is pointing to your blog page right now. So if you uncheck the option it will point to your homepage again? Or was this only at first and now it doesn’t do this?If this is still happening please include admin login in the Private Content area so we can be of more assistance.
I checked the last 3 sites I updated, and none had this behavior.Where do you want your 404’s to go to?
Best regards,
MikeHi,
To make the menu columns narrow, I added this css to your Quick CSS and set the width to 600px
Please try adjusting to suit:#top #header .avia_mega_div { max-width: 600px !important; }To make the logo not so tweaky while hovering on the menu, I added the sub-menu as a hover trigger to the script and I added a delay to reset the logo z-index:
function change_logo_zindex_on_menu_hover(){ ?> <script> (function($){ $(function() { $('.main_menu li a, ul.sub-menu').hover(function() { $('.logo').css('z-index', '0'); }, setTimeout(function() { // on mouseout, reset $('.logo').css('z-index', '100'); }, 2000); }); })(jQuery); </script> <?php } add_action('wp_footer', 'change_logo_zindex_on_menu_hover');Please clear your browser cache and check.
Have a Merry Christmas.Best regards,
MikeHi,
Yes you can change the settings back, as for the editor preference, it seems most people like the old editor, but both should work.
But please note that the Enfold advanced layout builder is not meant to work inside of the block editor, that is just like before, if you build a page with the advanced layout builder elements please don’t try to edit it with the block editor/classic editor, or visa versa.
Unless there is anything else we can assist with on this issue, shall we close this then?Best regards, have a Merry Christmas,
MikeHi,
Glad we were able to help, we will close this now. Thank you for using Enfold.
Merry ChristmasFor your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)Best regards,
MikeHi,
Thank you for the login, one possible issue that I see is that your PHP is v5.5.38, where the recommended minimum is v5.6, I would recommend updating your PHP version. I also see that you are using Enfold v4.5 which did have a couple of issues, please update to v4.5.2
But I went to your page /our-story/ and changed the text in the first text block “Who we are” and added a yellow background color.
Please take a look and make these changes, if you still find you are having trouble please explain what specifically you are have trouble with so we can try to reproduce the error.Best regards,
MikeHi,
This sounds like either you have not given enough permissions for the token to access your account, please compare your permissions with the ones in this documentation
The other possibility is that the site has already pinged Envato too many times recently and you have been limited, which is typically for 24 hours.
When you do try again please do so from a incognito window (private browser), there have been reports of errors due to Envato cookies.Best regards,
MikeHi,
Thank you for the images, this first one is a advanced layout builder page being viewed in the block editor,
https://i.postimg.cc/85d0zqLH/Schermata-2018-12-24-alle-08-59-24.png
if you see this please switch to the advanced layout builder as in the second screenshot.
https://i.postimg.cc/jd1ZtsGT/Schermata-2018-12-24-alle-09-01-00.png
I see the error in your third image, but whien I look with Chrome it looks right. Are you using Safari, and is it still happening?
https://i.postimg.cc/8zqJwfC2/2018-12-24-064812.jpg
https://i.postimg.cc/d0r7fQkL/2018-12-24-064936.jpg
I see that your are using v4.5.2, perhaps it was just that first time?
If you wish there is a new option to use the classic editor instead of the block editor in: Enfold Theme Options > Select Your EditorBest regards,
MikeHi,
Sorry for the late reply, I have taken a look at your site and found your admin login & ftp access, along with your v4.5.2 upgrade file.
For the next step, I renamed your old theme folder to “enfold-old” and extracted your zip file to “enfold” this loads the new theme as your activate theme.
I then checked that your Enfold Theme Options > Performance > Disable Template Builder Elements > Always load all elements was enabled and your Enfold Theme Options > Performance > JS & CSS file merging and compression was disabled. I then cleared your site cache.
In my tests your site seems to be running correctly now.
Please note we have a new option at: Enfold Theme Options > Select Your Editor which you can change to disable the “Block editor” if you wish.
So I have left your “enfold-old” in your themes until you are satisfied that your site is running correctly, as a backup.
To restore simply rename to “enfold” via ftp, if you are satisfied with v4.5.2 this please delete “enfold-old” via ftp, not the theme options page
Please let us know if we can assist further.
Thank you for your patience.
Have a Marry Christmas :)Best regards,
MikeHey gretabeneforti,
We would like to assist, but I don’t understand the issue well.
Perhaps including screenshots and admin login will allow us to investigate and assist better.
To add a screenshot please try using https://postimages.org/ and pasting the image URL in your post or the Private Content area.Best regards,
MikeHi,
Thank you, can I ask why you want to change the page?
When I look at it, it loads well and quickly, I see the info, it seems well laid out… etc.
Perhaps if you explain what is wrong with it I can offer some ideas?Best regards,
MikeHey KD64,
Sorry for the late reply, and thanks for the admin login, but what is the “Troubleshooting” plugin that you are referring to?
I took a look at your plugins and don’t see a “Troubleshooting” plugin.
I do see the “WP Mail Logging” which has been very helpful in the past, but to address your issue I would need to recreate it on a localhost, to rule out settings like this one taken from your site:
Can you include any info to isolate who is not getting the confirmation email?
I question your SMTP mail because typically you will need to change your “from” address to past your host’s spam filter, or include a “reply-to” field in your email. Each webhot is a little different, but I don’t see these changes in your functions.php.
Have you asked your webhost about their out going spam filter?Best regards,
MikeHi,
We will close this now. Thank you for using Enfold.For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)Best regards,
MikeHi,
Thank you @marco3253 good points.
Just for the sake of “can it be done”
you could use this css to hide any page or post, just change the page ID to the one you want to hide:#top.page-id-626 { display: none !important; }Here is a plugin that adds a function: Unlist Posts & Pages
Best regards,
MikeHi,
I have taken a look at your pages,
https://alphacapitalpartnersllc.appone.com/ opens ok for me and redirects to a search page for the “appone.com” domain.
https://www.alphacapitalpartners.com/careers/ open but will not load the iframe content because of this error:Refused to display in a frame because an ancestor violates the following Content Security Policyas @michaelH had pointed out.
It also lists all of the domains that are allowed, so you can try to get your domain on the list.Best regards,
MikeHi,
Thank you for the login, I have updated your site to v4.5.2
Please clear your browser cache and check.Best regards,
MikeHey LindaK816,
It looks like we will need to login to see the contact form, right now it looks like all we can see is the maintenance page.Best regards,
MikeHi,
Please try creating your menu item like this:
If this doesn’t help, please include a admin login in the private content area so we can assist.Best regards,
MikeHi,
Yes the lazy load delays the load animation and causes masonry errors. Typically we advise against using this because it also causes JS errors.
I tested your page with & without the lazy load and it typically saves you less that a half of a second.Best regards,
MikeHi,
Thanks for sharing your test results, it would appear that the issue is with the Firefox browser, but I don’t see a solution to correct the behavior of a browser that is not following the standard.
Do you believe that it would be common for Firefox users to send two messages without reloading the page?
Perhaps a solution would be to include a statement in the success message to reload the browser before sending a second message?
Perhaps this could only show to Firefox users
Or to reload the browser automatically after X seconds, or redirect to the homepage which would force users to reload by having to go to the contact page again?
I guess I would only need admin access if you want to try one of these solutions.Best regards,
MikeHi,
Just the parent theme, because it is the one getting updated, the child theme doesn’t get updated.Best regards,
MikeHi,
To make the border 1px, try this css:#top.page-id-93588 #wrap_all #main #av_section_2.avia-no-border-styling { border-bottom: 1px solid #fff !important; }but the side border was there before this css:
To correct, please try this css:#top.page-id-93588 #wrap_all #main #av-masonry-1 .av-masonry-container.isotope { width: 101% !important; }Best regards,
MikeHi,
Glad we were able to help, we will close this now. Thank you for using Enfold.For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)Best regards,
MikeHi,
I tested the function above to add the file size column to the media library, and it worked well on my localhost.
I tried to login to your site to add the function, but I couldn’t, please check the login and the site url.Best regards,
Mike
