Forum Replies Created
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May 6, 2019 at 1:14 am in reply to: License – Can I use the theme on more than one customer wesites creations? #1097529
Hey Neil Ellis,
This seems to be a duplicate, if so please only respond to one of these requests. Thanks :)
So here’s my answer:
Thanks for asking, our license is for one domain.
Which can be more than one site, if you are using sub-domains. A common instance is if you should have a live site and a staging site on a “dev” sub-domain for testing. Another case would be if you have a dev sub-domain for developing a future site, but once you publish this site to a new domain, please purchase a new license.
Should your friend purchase a new license please direct them to the option to get a full year of support for only a little more, this is a great value!

Best regards,
MikeMay 6, 2019 at 1:07 am in reply to: License – Can I use the theme on more than one customer wesites creations? #1097528Hey Neil Ellis,
Thanks for asking, our license is for one domain.
Which can be more than one site, if you are using sub-domains. A common instance is if you should have a live site and a staging site on a “dev” sub-domain for testing. Another case would be if you have a dev sub-domain for developing a future site, but once you publish this site to a new domain, please purchase a new license.
Should your friend purchase a new license please direct them to the option to get a full year of support for only a little more, this is a great value!

Best regards,
MikeHey dockerydesigns,
I tried to take a look, and while I could see the front end, I couldn’t login due to a server “500 error”
When I checked via ftp I didn’t find anything helpful, sorry, but I might be of more help if I could login to your admin account.Best regards,
MikeHey Michael,
Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:p > select > option { background-color: #000 !important; }This will make the background color black, please adjust to suit.
Please clear your browser cache and check.Best regards,
MikeHey Jonas,
We would be happy to help, I see that you are using v4.2
You will need to update your site via ftp because of how Theme Forest changed their key method.
Please login to our support forum for further assistance.Best regards,
MikeHi,
I took a look at your link in both Chrome & Edge,
and I found this css for Edge only should help:@media all and (-ms-high-contrast: none), (-ms-high-contrast: active) { .flex_column.avia-builder-el-5 { margin-top: 140px !important; } }I have added it for you, but I believe your server cache needs to be cleared, please try to clear.
Best regards,
MikeHi,
Glad we were able to help, we will close this now. Thank you for using Enfold.For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)Best regards,
MikeMay 5, 2019 at 9:21 pm in reply to: Woocommerce content-product.php template out of date even after latest update #1097504Hi,
Thank you for the reply, it really helps :)
So, Enfold doesn’t override content-product.php we try to do as few mods as possible with WooCommerce and try to work closely with their team. Here what we are doing:

I was able to login and use the info you provided above to investigate and found that your child theme is overriding the content-product.php

I see that your child theme is overriding quite a few files, and I would recommend a review of these files for their customizations by your developer. With WordPress v5 and all of the updates plugins and themes have had to make, a review of customizations is a good plan.Best regards,
MikeMay 5, 2019 at 8:33 pm in reply to: Malware Scan resulted in over 780 infected files in theme folder – after update #1097489Hi,
Glad we were able to help, thanks for your review :) We will close this now. Thank you for using Enfold.For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)Best regards,
MikeHi,
Thanks for the screenshot, please explain how you updated, did you try to overwrite the theme files?
Please include an admin login & FTP access in the Private Content area so we can try to upload a new install.Best regards,
MikeHi,
Glad we could help, unless there is anything else we can help with on this issue, shall we close this then?Best regards,
MikeHi,
Happy to help, unless there is anything else we can help with on this issue, shall we close this then?Best regards,
MikeHi,
Glad we were able to help, we will close this now. Thank you for using Enfold.For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)Best regards,
MikeHi,
Thanks for your screenshot, it’s a big help.
Ok, so for the page in your screenshot, and for a few other random pages I tested on your site this css seems to work good:@media only screen and (max-width: 989px) { .container_wrap.empty_title.title_container { height: 20px !important; } .container_wrap.fullsize { margin-bottom: -50px !important; } }So please try adding this css and clearing your browser cache, and then let us know if there are any other pages we should adjust for.
Best regards,
MikeHi,
Thanks for the login, I examined your site and see that some of the demo was imported, to correct the best approach is to reset the site and try to install the demo again.
[1] While trying to reinstall the demo I got this error:/wp-admin/admin-ajax.php:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)yet all of your PHP settings seem correct, I believe this is due to a “mod-sec” setting with your webhost, but I don’t have access to your error logs or changing any settings, so I will try another approach.
[2] So to correct I installed the demo on my localhost and pushed to your site, this typically overrides the server limitations.
[3] So I got the demo uploaded and all of the files, but I then locked myself out of your admin account, but I was able to create a new user as a backup login, so please clear your browser cache and try to login with one of the two logins below, if you can login with “admin” then delete the other one.
[4] you should be all set now, please check, if you have any issues please let us know and we will help.
Hope you have a great day :)Best regards,
MikeHey Photoart-Huebner,
Meinen Sie zwischen dem Header und dem Inhalt auf der Startseite, dass der Schieberegler zu groß ist?
Falls nicht, weisen Sie bitte auf ein Beispiel, was Sie meinen.— Translated with Google —
Do you mean between the header and the content on the homepage, meaning that the slider is too large?
If not, please point to an example of what you mean.Best regards,
MikeHey tremblayly,
I would recommend the Shop Demo, for the most features or the Travel Demo for just the core features.Best regards,
MikeMay 5, 2019 at 3:28 am in reply to: Couldn't add the font because the server didn’t respond. Please reload the page. #1097338Hi,
Thanks for the login, I took a look at your fonts and found one was a zip inside of a zip, which won’t work because the server won’t try to open the file twice.
The other one did install but it was named “MACOSX” which is the name of the Mac folder inside, so I removed it and installed it again, it seems to work correctly now.
Please check.Best regards,
MikeHey Kilian02,
I took a look at your gallery, but I’m not sure that I see any difference
I added links below to two of your images, to me these two and what I see on your site seem to be all the same.
But there are css filters to correct the colors: please read here.Best regards,
MikeMay 5, 2019 at 2:43 am in reply to: How to change background color on hover for a submenu element #1097334Hey DROR,
Sorry for the late reply, I took a look at your site and many pages, but I couldn’t find your sub-menu.
Please link directly to it. Do you want the one menu item in red to change color on hover or all of them?Best regards,
MikeMay 5, 2019 at 1:34 am in reply to: First horizontal gallery Initial Active Image moves after scrolling vertically #1097324Hi,
Well, that sounds positive, first please try changing the first css from 100vh to 85vh, here’s the updated css:@media only screen and (max-width: 767px) { .av-horizontal-gallery-animated .av-horizontal-gallery-wrap { -webkit-transition: none !important; transition: none !important; } .responsive .av-horizontal-gallery-fullwidth .av-horizontal-gallery-wrap { max-width: 85vw !important; } }If this doesn’t help, please remove both css code blocks so I can try again.
Best regards,
MikeHi,
Thanks for the login, but unfortunately it is not working for me. Please check.Best regards,
MikeMay 5, 2019 at 1:20 am in reply to: Woocommerce content-product.php template out of date even after latest update #1097322Hi,
I took a look at your files and I see that you are referring to:
\wp-content\plugins\woocommerce\templates\content-product.php
in the woocommerce plugin directoryThis plugin directory is not updated with the theme, it is only updated when you update the plugin.
Assuming that you did update the plugin, it looks like you had an error, perhaps the notice was too quick or it failed to show, either way please try updating your plugin, should you receive an error or it doesn’t update please try deleting the plugin and then reinstalling it, or you can delete the plugin directory via ftp and then upload the new directory via ftp.Please note, that your settings should stay intact, but it would be a good idea to use your webhost’s backup tool to create a full backup with the database, should something go wrong.
Can I ask how you noticed this, is your site missing a function? I’m just wondering if this is a widespread woocommerce issue that has not been noticed.
Best regards,
MikeMay 5, 2019 at 12:47 am in reply to: Malware Scan resulted in over 780 infected files in theme folder – after update #1097321Hi,
Thanks for the login, I took a look and found that all of the issues were the same:The issue type is: Spam:HTML/mp3Spam.3013 Description: Spam promoting indonesian musicyet when I look at the files they are clean. I found this on the WordFence support from 2 days ago.
Seems they had an issue, and now recommend updating and running the scan again.
Please let us know if this helps.Best regards,
MikeHey journeyofjoy,
Vielen Dank für das Login. Ich sehe, dass Sie Enfold v4.5.2 und WordPress v5.1.1 verwenden
Ich glaube, dass Sie ein Problem mit dieser Version haben. Die Aktualisierung auf Enfold v4.5.6 sollte korrigiert werden.
Bitte probieren Sie es aus.— Translated with Google —
Thank you for the login, I see that you are using Enfold v4.5.2 & WordPress v5.1.1
I believe that you are experiencing an issue we had with that version, updating to Enfold v4.5.6 should correct.
Please give this a try.Best regards,
MikeHey OnVisible,
The related posts element is designed to show on posts created with the Classic Editor, or default editor, but you can show it on posts created with the Advanced Layout Builder.
First, you need to add “tags” to your post, this is what the element pulls other posts from.
Then, add this code to the end of your functions.php file in Appearance > Editor:function related_posts_shortcode( $attr ) { ob_start(); get_template_part( 'includes/related-posts' ); return ob_get_clean(); } add_shortcode( 'rpost', 'related_posts_shortcode' );Then add this shortcode in a “code block” element to display the related posts element:
[rpost]I just tested this with v4.5.6 and it’s still working.
Best regards,
MikeHey Michel Mes,
Please try the password in the Private Content area.Best regards,
MikeHey CreativeExposure,
Thank you for the FTP access, I was able to login, but I will also need to login via your WordPress admin.
I understand that you are looking to install “Enfold Startup Business Demo”

But, did you know that the demos typically overwrite the current settings and content? When I look at your site it seems that you have begun to build your site, are you ok with losing any of this?Best regards,
MikeMay 4, 2019 at 11:12 pm in reply to: Hyperlink in contents are not underlined but we want them to be #1097311 -
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