Hi,
Thanks for the login and ftp access, I don’t think it’s the theme or the .htaccess
I believe it’s your DNS zone settings, please check to see if you have an “A” record for “www” entry of your domain. The “A” record should point to the same IP as your default main Domain.
Please check with your domain name registrar and ask them to assist. They will need to flush the nameservers and it could take a few hours or a day to take effect.

Best regards,
Mike

Hi,
Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

#top.home #av_section_1 {
    background-size: cover !important; 
}

The WordPress > Customize > Additional CSS has been given priority over all css in WordPress, so it is a good place to check if some css is working. If you are adding your css to the child theme style.css and you are using the Enfold Theme Options > Performance > JS & CSS file merging and compression you will need to resave the Theme options, the big blue “save all changes” button for the child theme css to be re-built. Sometimes the button is not active so you can’t click it, in this case please add a blank space to the Quick CSS and then save and clear your cache.
You can add your own custom class, in the code above you can replace #av_section_1 with your custom class.
For the width of the background you will need to manually adjust because the with is automatically set to 100%, please try this css:

#top #av_section_1 .av-special-heading-tag {
    width: 90% !important; 
}

#top #av_section_1 .av-subheading {
    width: 36% !important; 
}

Best regards,
Mike

Hi,
Try adding this code to the end of your functions.php file in Appearance > Editor:

add_filter('avf_avia_builder_helper_lightbox_size','avia_change_image_size_lightbox', 10, 1);
function avia_change_image_size_lightbox($size){ return 'full'; }

Best regards,
Mike

Hi,
I took another look at your site and found the css to be working, to demonstrate I changed the top gray bar and phone number to 60px

#header_meta {
    min-height: 60px !important; 
}
#header_meta .phone-info {
    line-height: 60px !important; 
    font-size: 60px !important; 
}

Please see the screenshot in Private Content area.
Please adjust to suit, and Then clear your browser cache and any cache plugin, and check.
I also adjusted your phone number in Enfold Theme Options > Header > Extra Elements > Phone Number or small info text so it is a link, please check.
You can also add more text there if you wish.

Best regards,
Mike

Hi,
Thanks for your feedback, Please include an admin login in the Private Content area so we can examine.

Best regards,
Mike

Hi,
Thank you, I have researched this further and understand better now, on my localhost this is working correctly:

Please try disabling your plugins and/or updating to Enfold version 4.5.7
If this doesn’t help Please include an admin login & FTP access in the Private Content area so we can investigate further.

Best regards,
Mike

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

Best regards,
Mike

Hi,
Glad to help, I would say about an hour, you will want them to test your custom functions.php after it is moved to the new theme.

Best regards,
Mike

Hi,
Sorry for the late reply and thanks for the login, but I don’t have access to the widgets so I can’t try to adjust.
Please ensure this login has admin access.

Best regards,
Mike

Hi,
Sorry for the late reply, I see that in your screenshot where you don’t see the gallery shortcode, you are using a “Text element” I didn’t notice that the option was not available there before, please try using the Classic Editor for a post or page to see this option:

You can set the “Classic Editor” option in the theme settings on the bottom of the first option page:

Best regards,
Mike

Hi,
Thank you I was able to test the css on your page and it seems to work:

Please try again and clear your browser cache.

Best regards,
Mike

Hi,
Yes, but you said the site was built using a really old copy of Avada, before Enfold was added, correct?

Best regards,
Mike

Hi,
To add a background image on your page I added a “color section” element with your columns inside and a background image, please review the page and settings of the color section.
This sample image I used makes reading the text hard so I also added some css to help.

#top.page-id-603 .flex_column.av_two_third { 
background-color:rgba(250,250,250,0.5)!important;
padding: 20px !important; 
}

Please add this css and clear your browser cache, and feel free to adjust to suit.
This thread is getting very long with many issues and solutions, typically we try to keep these shorter so they are easy for other users to search and other mods to assist. If this solution is good then let’s close this and open a new thread for other issues.

Best regards,
Mike

Hi,
Danke für die Rückmeldung.

— Translated with Google —

Thank you for the feedback.

Best regards,
Mike

Hi,
First you will need to ask your webhost to correct the server settings in the screenshot above to:

PHP Post Max Size: 50M
PHP Max Upload Size: 20M
PHP ZipArchive Extension: enable
PHP Multibyte String Extension: enable
PHP Multibyte Regex Functions: enable

But sorry, I meant to tell you that you will need to update your theme via FTP, because of it’s age and version.

The easiest and safest way to do this is to download the newest version from Theme Forest and rename your current theme to “enfold-old” via ftp then upload the new “enfold” and check that your site is working correctly.
Once you are happy you can delete the “enfold-old” via ftp, (not the WP theme page)
Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.
Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

**Please note that this is based on your current theme folder in /wp-content/themes/ being enfold if it’s a custom name please adjust the instructions accordingly**

Best regards,
Mike