Forum Replies Created
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AuthorPosts
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Hey peanutgraphic,
Sorry for the late reply, it looks like your custom css is hiding the images:.slider-fallback-image { visibility: hidden; }it should be removed or changed to:
.slider-fallback-image { visibility: visible; }If you can’t find the custom css, Please include an admin login in the Private Content area so we can be of more assistance.
Best regards,
MikeHey Chenny Liao,
I believe this is a duplicate request, this was my earlier response on a different thread:
user: heartvsmind
password: wIgLFSh(K5ciOI(UiRjt5eSFBest regards,
MikeHi,
I’m happy to help, I believe your blue margin was back because I didn’t find the css to correct:#top.home #av_section_1 { background-size: cover !important; }I added it for you :)
I then removed the custom class from your color section and added it to your special heading, then I adjusted you css to this:#top.home .dm-caption-box-behind-text .av-special-heading-tag, #top .dm-caption-box-behind-text .av-subheading, #top .av-image-caption-overlay-center p { background: rgba(0, 0, 0, 0.5); padding: 20px !important; } #top.home .dm-caption-box-behind-text .av-special-heading-tag { width: 70% !important; } #top.home .dm-caption-box-behind-text .av-subheading { width: 36% !important; } #top.home .dm-caption-box-behind-text { background-size: cover !important; } #top.home #av_section_1 { background-size: cover !important; }Please clear your browser cache and check.
Best regards,
MikeHey kingwinUSA,
Thank you for the link to your site, I would like to assist, but I get a login but don’t know the password.
Please see the screenshot in Private Content area.
Please provide in the Private Content area.Best regards,
MikeHey bemodesign,
Sorry for the late reply, actually we do have this option, it’s called our Tab Element, please see our demo.Best regards,
MikeHey eskitaco,
Thanks for the link to your site, I took a look at your drop-cap shortcode and found that there was a curly quote in the code instead of a straight quote, I corrected.
I also disabled your css merged in the Enfold Theme Options > Performance > JS & CSS file merging and compression because sometimes it can be difficult to clear, I recommend leaving this off and any site caching until your site is done.
Please clear your browser cache and check.Best regards,
MikeHey Zak,
Thanks for the link to your site, but I’m quite sure I understand completely, do you mean the heading of each page, or the heading of each grid item?
Perhaps a mockup of what you would like to see will help. Please try using https://postimages.org/ and pasting the image URL in your post.Best regards,
MikeHey Chenny Liao,
Sorry for the misunderstanding,
user: heartvsmind
password: wIgLFSh(K5ciOI(UiRjt5eSFBest regards,
MikeHey Katie,
Sorry to hear this, when I checked your site I see that you are using Enfold v4.4.1 with WordPress v5.2.1
This version of Enfold was before WP5 and you will need to manually update via ftp, because of the changes to Theme Forest.
Please let us know if you would like a hand with this.Best regards,
MikeHey Metallo19,
Sorry, Enfold has it’s own page builder built-in, the Advanced Layout Builder, other page builders are not recommended.Best regards,
MikeHey noyaholidays,
Sorry but I can’t see your page, it redirects back to my localhost, please check your url, perhaps an admin login will help us see your settings.
If you are using a child theme, typically when css is added to the child theme style.css and the css merging is on in the Enfold Theme Options > Performance > JS & CSS file merging and compression the merged file needs to be re-built by saving the theme options again. Sometimes the big blue button “save all changes” is not available to click, so try adding a blank space to the Quick CSS to active the button.
I recommend not using any merging or caching plugins while building your site.Best regards,
MikeJune 2, 2019 at 1:13 am in reply to: HELP >>>>> 3/4 of my HOME PAGE ERASES AFTER I HIT UPDATE on page #1106213Hey isarivera,
Typically this occurs when there are un-closed html tags in the page, such as <strong> in a title field.
Please check, if you are still having issues, Please include an admin login in the Private Content area.Best regards,
MikeHey bemodesign,
Sorry for the late reply, please try importing the layerslider slide in the Private Content area, then you can edit and adjust to suit.Best regards,
MikeHi,
Glad to hear that it’s mostly working, typically when css is added to the child theme style.css and the css merging is on in the Enfold Theme Options > Performance > JS & CSS file merging and compression the merged file needs to be re-built by saving the theme options again. Sometimes the big blue button “save all changes” is not available to click, so try adding a blank space to the Quick CSS to active the button.
I recommend not using any merging or caching plugins while building your site.
Please try this, and if you still need some help, Please include an admin login in the Private Content area so we can examine.Best regards,
MikeHi,
Glad to hear you got it sorted out :)
I’m not sure what happened to you, but I guess it was the cache, sometimes I have to clear it a few times, there is the browser, site, and server cache, and it can be a pain to clear them all.
Unless there is anything else we can assist with on this issue, shall we close this then?Best regards,
MikeJune 2, 2019 at 12:18 am in reply to: Internet Explorer 11, Home Page, Full width slider & Quotes slider #1106202Hey Paul,
Sorry for the late reply, I have taken a look at your page and IE11 is giving errors for the autoptimize plugin, please disable this plugin and check again after clearing your browser cache.
If this doesn’t help, please disable the Enfold Theme Options > Performance > JS & CSS file merging and compression and clear your browser cache again.
If this doesn’t help, please disable your plugins, and clear your browser cache.
If this doesn’t help, please include an admin login in the private content area and allow us to disable plugins and settings temporary so we can be of more assistance.
** Also if you are using “JetPack” and disable, please leave disabled, it loses some settings when you disable, so no sense in enabling just for us to disable again :) **
Sorry for so many steps, but IE11 is a little buggy and I hope we can isolate the issue.
I checked your site with Edge which is IE11’s replacement and it’s working fine, I also checked with Chrome & Firefox, again with no issues, but I believe you knew that.Best regards,
MikeHey ESWEENEY113,
Sorry for the late reply, when I look at your site it looks like a site and not a landing page, Please see the screenshot in Private Content area and confirm that it is the site, or Please include an admin login in the Private Content area and a screenshot of the homepage so we can examine closer.Best regards,
MikeHey devynspirit,
Sorry for the late reply, I added this code in the General Styling > Quick CSS field:.html_stretched #top.page-id-9384 #wrap_all { background-color: #000 !important; } #top.page-id-9384.avia-blank #main .container_wrap:last-child { border-bottom-style: none !important; }This css is for the one page you linked to so it won’t interfere with your other pages.
Please clear your browser cache and check.Best regards,
MikeHey Shineonseo,
Sorry for the late reply, I see that you are using Enfold v3.8 and WordPress v5.2.1, this version of Enfold is not WP5 ready, but you can update. First please ensure that your PHP is at least v5.6
Then download the theme from Theme Forest.
Then open it and extract the “enfold.zip” file and then extract it to your desktop as /enfold/
Then rename to /enfold-new/ and upload the folder to your /wp-content/themes/ folder via FTP or your file manager in your webhost cPanel
Then via FTP or your cPanel file manager, at /wp-content/themes/ rename /enfold/ to /enfold-old/ and rename /enfold-new/ to /enfold/
Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.Now your new version is installed, please check your site. If all is well then “Good Job!” If not then reverse the last rename step above and your site will be restored.
Should you still have issues Please include an admin login & FTP access in the Private Content area and have the latest enfold version uploaded to the theme directory.
Best regards,
MikeHi,
Glad to help, I assume we can close this now, but I like to ask first. Shall we close this then?Best regards,
MikeHey acscreativenew,
Sorry for the late reply, I have checked your page and see the sub-menu is not sticking in IE11, yet it does on our demo page please try for yourself.
I would recommend disabling your plugins or scripts to test, IE11 can be a buggy browser.
For your icon and header text, I couldn’t see why this is occurring, perhaps it will make more since when the sub-menu issue is resolved.Best regards,
MikeHey ind-image,
Sorry for the late reply, I have taken a look and tried to reproduce on your site with new icon elements, but they are correct.
I also looked at your home page, and the icons are in the correct order when compared to your backend.
Perhaps when you uploaded the second version of your icons the font css changed a little and your cache had not been cleared?
Anyways please try again.Best regards,
MikeHey antiguanice,
Sorry for the late reply, please choose your archive sidebar at: Enfold Theme Options > Sidebar Settings > Sidebar on Archive Pages:

Then add your widget to the sidebar you choose, if you wish to have better control of when the widget shows you can use the Widget Options plugin.Best regards,
MikeHi,
I added some left side text for you, I changed the content in the Enfold Theme Options > Header > Extra Elements > Phone Number or small info text to this:<span class="info-left">Left Side Info</span> <span class="info-right"><a href="tel:555-555-5555">(555) 555-5555</a></span>Then I added this css in your Quick CSS:
#header_meta > div > .phone-info,#header_meta > div > .phone-info > span { width: 100% !important; float: none !important; } .phone-info span.info-right { float:right !important; } .phone-info span.info-left { float:left !important; }Please clear your browser cache and check.
Please see the screenshot in Private Content area.Best regards,
MikeJune 1, 2019 at 8:06 pm in reply to: Enfold Masonry images, once expanded (lightbox), don't load full size image. #1106170Hi,
Glad we were able to help, we will close this now due to it being started two years ago. Thank you for using Enfold.For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)Best regards,
MikeHey Gitte,
Sorry for the late reply, and thanks for the login. When I check your page the images in the top section are giving the 404 error, and do not show on hover or on click.
In your ftp it does seem to have the correct image names, but when I test on my localhost the files are cached without the “?_nc_ht=scontent-frt3-1.cdninstagram.com” on the end of the file name and your instagram images work correctly.
But removing the ?_nc_ht=scontent-frt3-1.cdninstagram.com on your site doesn’t allow direct access.I believe this was some kind of error, so I added a new instagram widget with caching and it works well, Please clear your browser cache and check. It is called “New Cached Instagram” at the bottom of the page. Perhaps try deleting your widget and rebuilding it.
Best regards,
MikeHey axels1983,
Sorry for the late reply, from the screenshot it looks like the plugin may be using the “thumbnails” image size, but I can’t be sure until I can login and examine the page better.
But assuming that this is true, please try installing the plugin Simple Image Sizes and find the image size option in the WordPress > Dashboard > Settings > Media > Media Settings and adjust the thumbnails size from 80×80 to the size you wish. Then use the image regeneration option at the bottom of the same page to rebuild your images.
If this doesn’t help, please include an admin login in the private content area so we can be of more assistance.Best regards,
MikeHey Jasmer,
Sorry for the late reply, WordPress creates these sizes by default:
Thumbnail
Medium
Medium Large
Large
But your site may not use all of these.
The rest are created by Enfold, to help work smoothly, but typically multiple image sizes are available in the page for each size to help with screen sizes, so if one is not available the browser will get the next size.
The easiest way to choose which ones you want to use is to use the plugin Simple Image Sizes. So if you are not using the woocommerce shop you can uncheck those or set their size to zero, the same for other sizes.
You can also choose to not use a size, and then choose to use it in the future by using the image regeneration option in the plugin.Best regards,
Mike -
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