Hi,
Glad we could help, unless there is anything else we can help with on this issue, shall we close this then?

Best regards,
Mike

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

Best regards,
Mike

Hi,
Thanks for the login, I examined your site and see that some of the demo was imported, to correct the best approach is to reset the site and try to install the demo again.
[1] While trying to reinstall the demo I got this error:

/wp-admin/admin-ajax.php:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)

yet all of your PHP settings seem correct, I believe this is due to a “mod-sec” setting with your webhost, but I don’t have access to your error logs or changing any settings, so I will try another approach.
[2] So to correct I installed the demo on my localhost and pushed to your site, this typically overrides the server limitations.
[3] So I got the demo uploaded and all of the files, but I then locked myself out of your admin account, but I was able to create a new user as a backup login, so please clear your browser cache and try to login with one of the two logins below, if you can login with “admin” then delete the other one.
[4] you should be all set now, please check, if you have any issues please let us know and we will help.
Hope you have a great day :)

Best regards,
Mike

Hey tremblayly,
I would recommend the Shop Demo, for the most features or the Travel Demo for just the core features.

Best regards,
Mike

Hi,
Thanks for the login, I took a look at your fonts and found one was a zip inside of a zip, which won’t work because the server won’t try to open the file twice.
The other one did install but it was named “MACOSX” which is the name of the Mac folder inside, so I removed it and installed it again, it seems to work correctly now.
Please check.

Best regards,
Mike

Hey DROR,
Sorry for the late reply, I took a look at your site and many pages, but I couldn’t find your sub-menu.
Please link directly to it. Do you want the one menu item in red to change color on hover or all of them?

Best regards,
Mike

Hi,
Thanks for the login, but unfortunately it is not working for me. Please check.

Best regards,
Mike

Hi,
Thanks for the login, I took a look and found that all of the issues were the same:

The issue type is: Spam:HTML/mp3Spam.3013
Description: Spam promoting indonesian music

yet when I look at the files they are clean. I found this on the WordFence support from 2 days ago.
Seems they had an issue, and now recommend updating and running the scan again.
Please let us know if this helps.

Best regards,
Mike

Hey OnVisible,
The related posts element is designed to show on posts created with the Classic Editor, or default editor, but you can show it on posts created with the Advanced Layout Builder.
First, you need to add “tags” to your post, this is what the element pulls other posts from.
Then, add this code to the end of your functions.php file in Appearance > Editor:

    function related_posts_shortcode( $attr ) {
        ob_start();
        get_template_part( 'includes/related-posts' );
        return ob_get_clean();
    }
    add_shortcode( 'rpost', 'related_posts_shortcode' );

Then add this shortcode in a “code block” element to display the related posts element:

[rpost]

I just tested this with v4.5.6 and it’s still working.

Best regards,
Mike

Hey CreativeExposure,
Thank you for the FTP access, I was able to login, but I will also need to login via your WordPress admin.
I understand that you are looking to install “Enfold Startup Business Demo”

But, did you know that the demos typically overwrite the current settings and content? When I look at your site it seems that you have begun to build your site, are you ok with losing any of this?

Best regards,
Mike

Hey nicolaj5,
The autoresponder subject line should be translating because it’s in the textdomain “avia_framework”

# @ avia_framework
#: config-templatebuilder/avia-shortcodes/contact/contact.php
msgid "Thank you for your Message!"
msgstr "Vielen Dank für Ihre Nachricht!"

This is from \enfold\lang\de_DE_formal.po
If you would like to change the text, try editing the config-templatebuilder/avia-shortcodes/contact/contact.php file above at line 460, look for this:

"autoresponder_subject" => __('Thank you for your Message!','avia_framework' ),

Best regards,
Mike

Hi,
Thank you for your patience, I first tested copying your page to my localhost with the de-bug code, but the error didn’t occur, Please see the video in the Private Content area.
I found that your child theme css was missing two brackets, that I corrected for you, and your Quick CSS also had an error.
In the end I found that this css was causing the issue:

.av-tab-section-tab-title-container{
	display: none; 
}

I added this to correct

.av-tab-section-tab-title-container{
	display: block !important; 
}

This shows the tab section on page load, but your page animation is still “flashing” the page which I believe you want to remove.
So I added this css to remove the animation:

.avia_transform .avia_start_delayed_animation.top-to-bottom,.avia_transform .avia-timeline-vertical .avia_start_animation .milestone_icon {
    -webkit-animation: none !important; 
    animation: none !important; 
    opacity: 1;
}
.avia_transform .av-tab-arrow-container span {
    -webkit-transition: none !important; 
    transition: none !important; 
}

but I believe that your chatbox’s “warning” on the page load is still causing a page reload at the end. I won’t be sure until I can disable it. Please clear your browser cache and check, and try disabling your plugins to see if the final reload is removed.

Best regards,
Mike

Hi,
Sorry for the late reply, I have looked at your pages and found, as you described, your elements have the style “visibility: hidden;”
directly applied.
This css will show the elements:

#wpv-view-layout-1074-TCPID786 {
visibility: visible !important; 
}

Please ensure that your PHP is at least v5.6, Enfold v4.0.7 is quite old now so for ToolSet to only work on that version is odd. I have not seen any other issues with ToolSet.
Please try to recreate your “Set” with the newest plugin and theme from scratch.

Best regards,
Mike

Hey Roger,
Sorry for the late reply, I took a look at your page and see that you are getting the error Failed to load resource: the server responded with a status of 404 () avia_forced_reroute=1
and also WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Error during WebSocket handshake: Unexpected response code: 403
on page load, before the form is used.
I believe this last one is related to the JetPack plugin, please try disabling JetPack and your other plugins to see if that helps.

Best regards,
Mike

Hi,
Sorry for the late reply,
Thank you for the video, Please check your mobile menu settings at: Enfold Theme Options > Main Menu > Burger/Mobile Menu > Menu Icon Submenu items > Display submenu items on click
If this doesn’t help, please try disabling your plugins to see if there is a conflict, if this doesn’t help please include an admin login in the private content area so we can be of more assistance.

Best regards,
Mike