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Hi,
I will be happy to assist, I see that your site is hosted on SiteGround, so perhaps the easiest way to give us access is to add us as a Collaborator, just use your own email address and confirm it if you have to then post the login and password in the Private Content area below.
This video shows the steps, watch around 1:47Another option is to create an FTP account for us, this does have more steps, but it is an option. If you do create an FTP account for us please ensure the directory is “public_html” as in this screenshot.

and then post the FTP details in the Private Content area below, such as:
protocol: [probably “SFTP”]
host: [the address or IP]
port: [probably “22”]
user: [user]
password: [password]Best regards,
MikeHi,
Glad we were able to help and thanks for sharing your solution, we will close this now. Thank you for using Enfold.For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)Best regards,
MikeHi,
Thank you for the access, I enabled Enfold Theme Options > Performance > Disable Template Builder Elements > Always load all elements and now your FAQ is working correctly.
Please clear your browser cache and check.Best regards,
MikeHi,
I don’t think it’s woocommerce because it works fine on my site, I can help hands-on by disabling some of your plugins temporarily and testing if that is ok?
I see that you have the “Advanced Custom Fields” plugin, did your layerslider have any input from ACF, such as a form or button?
I see an error that I didn’t see before:
Uncaught SyntaxError: Unexpected token '<'
this might be related or the cause of the javascript errors, I didn’t find the source yet.
Can you please enable WP_DEBUG mode? You can do this by opening wp-config.php and adding
define( 'WP_DEBUG' , true );anddefine( 'WP_DEBUG_LOG', true );just above/* That's all, stop editing! Happy blogging. */
We should have some error output describing the issue in more detail, probably only on the backend when we check the layerslider slides, if a error shows on the frontend try addingdefine( 'WP_DEBUG_DISPLAY', false );to the wp-config.php
I’m also happy to do this for you, but I will need FTP access to edit the wp-config.php file.I understand this is a live site so naturally I will be careful, I will probably do this testing very early tomorrow morning for about an hour, so it should affect only a few visitors.
Best regards,
MikeHi,
When I was checking your site and clicking each main menu item to see the Fade not working on each page, I noticed that the header images were not showing unless you scroll, so thus my reply above. I was thinking perhaps the Fade is related to your header images issue. Try disabling your WP Fastest Cache plugin to see if this is corrected. Or perhaps with the diagonal border over the text heading the animation is blocked? Probably not, but I would test without it.Best regards,
MikeHey SvHa,
Sorry for the late reply, unfortunately, there is not a css solution to change the slider settings, your solution to create two sliders is the recommended solution.
Is your above css working for you to show the different sliders for the correct device?Best regards,
MikeHey DIE-PR-BERATER,
Sorry for the late reply and thanks for the link. To add a background color to your Full Width Slider, Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:#full_slider_1 { background-color: #f4f4f4 !important; }After applying the css, Please clear your browser cache and check.
To use this in production, I recommend adding a custom ID to the slider in the advanced tab and then use that ID in the css above. The default ID “full_slider_1” will also be on every page you have a Full Width Slider, so using a custom ID will prevent this.Best regards,
MikeHey stillworks,
Entschuldigung für die späte Antwort und danke für die Anmeldung. Ich sehe diesen Fehler nicht auf Ihrer Seite. Ich sehe, dass Ihre Karte ein Popup von Ihrem Cookie-Plugin enthält und einmal darauf geklickt hat, damit die Karte korrekt funktioniert.
Der Popup-Text lautet “Aufgrund der Datenschutzbestimmungen ist es erforderlich, dass Sie Google Maps manuell aktivieren.”— Translated with Google —
Sorry for the late reply and thanks for the login, I do not see this error on your page, I do see that your map has a popup from your cookie plugin and once clicked to allow the map works correctly.
The popup text is “Due to the data protection regulations, it is necessary that you activate Google Maps manually.”Best regards,
MikeHi,
Glad we were able to help, we will close this now. Thank you for using Enfold.For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)Best regards,
MikeHi,
Glad to hear, we will close this now. Thank you for using Enfold.For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)Best regards,
MikeHi,
Thanks for the link to the other thread and your page, So I see that your header image URLs have been removed and are held in an attribute calleddata-wpfc-original-srcuntil scroll when the attribute is removed and the image URL is replaced.
So please disable the wpfc plugin and clear your cache to see if this helps, if it does then check your plugin options to disable this function.
Perhaps this has to do with your header text too? Or try removing the diagonal border to see if that helps.Best regards,
MikeHi,
Sorry for the late reply, and thanks for the login, I see that your site has been updated along with the layerslider, your theme updates is also correctly set.
I also see that on your new homepage you have “smartslider” shortcode instead of the layerslider, when I check your layerslider I see that you have many javascript errors that may be coming from the “jetpack” plugin, or others.
Try disabling your plugins and enabling one at a time and clearing your cache between each one to find the conflict.
I see that your “jetpack’ plugin is also not working.Best regards,
MikeHey ibuzzint1,
Sorry for the late reply, to show the “Header Phone Number/Extra Info” when the header is transparent and have the header show on scroll, Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:#top .av_header_transparency #header_main { opacity: 0 !important; height: 0 !important; }After applying the css, Please clear your browser cache and check.
Best regards,
MikeJune 29, 2020 at 12:01 am in reply to: How to display the content in the AJAX portfolio container right away #1226252Hey Creatifcator,
Sorry for the late reply, and thanks for the links. The demo page you linked to was created with the Advanced Layout Builder to have a text element showing next to the image.
Here is a screenshot of the backend:

If you Enable the Avia Layout Builder Debugger you can import the shortcode for this demo page:[av_two_third first av_uid='av-78rzw'] [av_gallery ids='316,315,314,313' style='big_thumb' preview_size='gallery' columns='7' av_uid='av-70h2s'] [/av_two_third][av_one_third av_uid='av-68x98'] [av_textblock av_uid='av-5n2ao'] <h3>Portfolio Entry!</h3> Nulla <strong>consequat</strong> massa quis enim. Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. In enim justo, rhoncus ut, imperdiet a, venenatis vitae, justo. Nullam dictum felis eu <strong>pede</strong> mollis pretium. Integer tincidunt. Cras dapibus. [/av_textblock] [av_toggle_container initial='1' mode='accordion' av_uid='av-58atc'] [av_toggle title='Client' av_uid='av-4oggo'] <strong>XY Media</strong> Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. <strong>XY Media</strong> Website: <a href="http://www.wikipedia.com">http://www.wikipedia.com</a> [/av_toggle] [av_toggle title='Our Task' av_uid='av-1e9k'] <strong>Task</strong> Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim. Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. [/av_toggle] [av_toggle title='Skills Involved' av_uid='av-31f00'] <strong>Skills</strong> <ul> <li>Photoshop</li> <li>Indesign</li> <li>HTML</li> <li>CSS</li> </ul> [/av_toggle] [/av_toggle_container] [/av_one_third] [av_section color='alternate_color' custom_bg='' src='' position='top left' repeat='no-repeat' attach='scroll' padding='default' shadow='shadow' av_uid='av-2qg8w'] [av_textblock av_uid='av-1yycs'] <h4 style="text-align: center;">Most Recent Entries</h4> [/av_textblock] [av_hr class='short' height='50' position='center' av_uid='av-1rhrc'] [av_portfolio columns='4' items='4' contents='excerpt' linking='' sort='no' paginate='no' av_uid='av-147es'] [/av_section]Hope this explains why you were having trouble creating this page.
Best regards,
MikeHi,
Sorry for the late reply, Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:#footer #text-5,#footer #text-4 { justify-content: center; display: flex; flex-direction: column; align-items: center; }After applying the css, Please clear your browser cache and check.
Best regards,
MikeHey schweg33,
Sorry for the late reply, I don’t use Plesk Obsidian, but if you change the change default database table prefix you will also have to make this change in the wp-config.php file or WordPress won’t find your data.
I hope this helps.Best regards,
MikeJune 28, 2020 at 10:38 pm in reply to: Yoast says H1s should only be used as your main title. Find all H1s in your text #1226242Hey Sonotheme,
Sorry for the late reply, I see that your homepage is built with the Advanced Layout Builder, Yoast has some issues with “reading” the content in our shortcode. We have worked with them and it is much better now, but when I check your site there is only one H1 on your homepage so it is safe to ignore this warning.
I believe you will find the Yoast plugin works better on Classic Editor “posts” than Advanced Layout Builder “pages”.Best regards,
MikeHey peterolle,
Sorry for the late reply, could your jQuery be loading in your footer instead of your header?
Some web hosts add this “feature” as a code snippet or a MU plugin, there is also an option at: Enfold Theme Options > Performance > Load jQuery in your footer, and some caching and minifying plugins also have this option.
Do you get any errors in your browser console?Best regards,
MikeHi,
Sorry for the late reply, and thanks for the sFTP & admin login. I have imported the Construction demo for you and everything seems to work correctly, please clear your browser cache and check.
I do notice that your web host is forcing the jQuery into the footer, while you are not getting any errors right now, if you do get errors in the future ask them to allow the jQuery in the header.Anyways, to import the demo I uploaded all of the images via sFTP and then modified the import .XML file to import the images from your site instead of ours and this allowed a successful import.
Best regards,
MikeHey StainedDesign,
Sorry for the late reply and thanks for the link. For your pages like “/sales/point-of-sale-pos/” where the widget nav styling is missing, please add this css code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:#top.page-child:not(.page-parent) .main_color .widget_nav_menu ul > .current_page_ancestor { padding-right: 50px !important; padding-left: 0 !important; left: auto; top: 1px; background: #013d7c14 !important; border-bottom-style: solid !important; border-bottom-width: 1px !important; border-color: #013d7c !important; } #top.page-child:not(.page-parent) .sidebar_left .inner_sidebar { margin-right: 0 !important; } #top.page-child:not(.page-parent) .main_color .widget_nav_menu ul:not(.children) > .page_item:not(.current_page_parent) { padding-right: 50px !important; }After applying the css, Please clear your browser cache and check.
Best regards,
MikeHey Body1,
Sorry for the late reply and thanks for the link. I checked your page on Chrome, Firefox, Edge, on Windows 10 & Safari on Mac, but I don’t see your first issue, please see the screenshot in Private Content area of the masonry element at the bottom of the page.
Perhaps you have already sorted this out?
For your second issue, on the same masonry element, I see it is full-width, which is set to 1610px, but it doesn’t seem like your images are very small?
To make this element the widest, please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:.responsive #top.home #av_section_6 > .container { max-width: 100% !important; width: 100% !important; }After applying the css, Please clear your browser cache and check.
Best regards,
MikeHi,
Thank you for the feedback, I have submitted a report to the dev team to review, but I’m glad to hear this will help for now.
We will close this now. Thank you for using Enfold.For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)Best regards,
MikeHi,
Glad we were able to help, and a feature request has been submitted, we will close this now. Thank you for using Enfold.For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)Best regards,
MikeHi,
Glad we were able to help, we will close this now. Thank you for using Enfold.For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)Best regards,
MikeJune 28, 2020 at 5:37 pm in reply to: Make container image full width and donation plugin amendments #1226227Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)Best regards,
MikeHi,
Thank you, I was able to login. For the last item I added this css to your Enfold Theme Options > General Styling > Quick CSS field#top.home #av-masonry-1-item-2081 { pointer-events:none !important; }To change the links to the two items to their PDF links I wrote this function which I added to your functions.php:
function custom_pdf_links(){ ?> <script> (function($){ $(window).load(function(){ $( '#top.home #av-masonry-1' ).each(function() { $( this ).find( '#av-masonry-1-item-2538' ).attr('href', 'https://your-domain.org/wp-content/uploads/2019/07/NJB_21102011.pdf'); $( this ).find( '#av-masonry-1-item-2529' ).attr('href', 'https://your-domain.org/wp-content/uploads/2019/07/AAU-Course-structure.pdf'); }); }); })(jQuery); </script> <?php } add_action('wp_footer', 'custom_pdf_links');Please clear your browser cache and check.
Best regards,
MikeHi,
Sorry for the late reply, and thanks for the link & screenshot. I find that the CONTACT menu item is inline with the other menu items when the screen is at least 359px wide, so when the screen is smaller, such as with a iPhone 5 or SE.
So to correct we will use this css to set the socket width to 99% so there is enough room for the menu items.
Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:@media only screen and (max-width: 359px) { #socket > .container { margin: 0 !important; padding: 0 !important; width: 99% !important; max-width: 99% !important; } }After applying the css, Please clear your browser cache and check.
Best regards,
MikeHi,
Sorry for the late reply, Thanks for the link to your site, on your blog page, linked below, I see the middle image is not clickable, which other entry should not be clickable?
I tried the login you posted but it didn’t work and I received an WordFence “you have been blocked” error. That is ok, because I don’t need to login to write the solution for you, but if it helps I have included my IP address for you to whitelist.
If it is easier for you to take a screenshot and draw which ones to make not clickable, you can add screenshots by uploading your images to a service such as https://savvyify.com/img/ and pasting the html code, or link given in your post or the Private Content area.Best regards,
MikeJune 28, 2020 at 3:53 am in reply to: Make container image full width and donation plugin amendments #1226169Hey Kayzel,
Sorry for the late reply and thanks for the link, for the donation package image please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:@media only screen and (min-width: 768px){ .responsive #top.page-id-95 #av_section_1 > .container,.responsive #top.page-id-95 #av_section_1 { max-width: 100% !important; padding: 0 !important; } .responsive #top.page-id-95 #av_section_1 { background-color: #EEEEEE !important; } }For your spacing between the donation options please try this css:
@media only screen and (min-width: 767px) { form[id*=give-form] #give-donation-level-radio-list>li { padding: 0 0 20px 0 !important; } }To change the color button of the donation plugin try this css:
@media only screen and (min-width: 767px) { #give-purchase-button { background-color: #EBA138 !important; color: #fff !important; } }Please note that in your code the button background color and the text color were the same orange so I made the text white so you can see it, but feel free to adjust to suit.
Best regards,
Mike -
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