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Viewing 30 posts - 16,291 through 16,320 (of 35,023 total)
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  • Hi,
    Vielen Dank für die Demo-Site und die Anmeldung.
    Soweit ich weiß, zeigt Ihr Homepage-Schieberegler das Fallback-Bild für Handys nicht an.
    Als ich den Schieberegler überprüfte, gab es ein Hintergrundbild mit einem Video als Folie, aber die Option zum Hinzufügen eines Fallback-Bildes war leer
    2020-08-08_190411.jpg
    Also habe ich ein Bild hinzugefügt und es scheint jetzt für Handys zu funktionieren. Leeren Sie bitte Ihren Browser-Cache und überprüfen Sie.

    — Translated with Google —

    Thank you for the demo site and login.
    As I understand the issue your homepage slider is not showing the fallback image for mobile.
    When I checked the slider there was a background image with a video as a slide, but the option to add a fallback image was empty
    2020-08-08_190411.jpg
    So I added an image and it seems to be working for mobile now, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Enfold mobile menu not displaying #1236259

    Hi,
    Sorry for the late reply, on your “overview” page you have a lot of javascript errors in the console that point to a custom script
    2020-08-08_175838.jpg
    a javascript error can cause unexpected results, please try correcting your custom code and perhaps your plugin will work correctly.
    Right now your mobile menu is not being created, is this the plugin you are using? It is a paid plugin so I won’t be able to test it on a new install to see if the error is actually from the plugin.
    A user posted a while back that this plugin was not working, and the suggestion at the time was this plugin. Have you tried this one?

    Best regards,
    Mike

    Hey Morticka,
    Sorry for the late reply, I have checked your page and copied the shortcode to my localhost for testing since your site is live.
    But I’m unable to reproduce the error, on your site the error seems random.
    Have you tried disabling your plugins and clearing your cache to see if that helps?
    In the console I see your page is getting this error:

    Failed to load resource: the server responded with a status of 500 ()
    https://forms.m-pages.com/api/...

    But I don’t know what might be loading this, do you?

    Best regards,
    Mike

    in reply to: avia framework post sitemap tag error #1236234

    Hi,
    Sorry for the late reply, I’m not sure why you have the file “avia_framework_post-sitemap.xml” as this is not in my install. Enfold doesn’t include a sitemap, typically you would need to use a plugin to add a sitemap. Which plugin are you using?
    Please include an admin login in the Private Content area so we can examine further.

    Best regards,
    Mike

    in reply to: Problem to contact Support #1236233

    Hi,
    Sorry for the late reply and thanks for the video and login, I have Enabled the Avia Layout Builder Debugger to display the page shortcode, and I find that when I delete your content and apply the template “home page new ok 1” the actual shortcode that is added is missing the lower part of the page. There are a few things that can break a page layout such as HTML in a title field, such as <strong> or HTML that doesn’t have a closing div.
    I believe that your saved template contains the error. I was able to copy your real homepage shortcode and found two unclosed <strong> tags in the first special heading element
    2020-08-08_103439.jpg
    So I removed the <strong> tags from your shortcode and added it to your “home-new” page and it seems to save correctly now.
    I also added a special heading at the bottom of the page with the text “New Test Page with Strong Tags Removed” to demonstrate that the page can now be edited and saved correctly.
    Please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Mobile WooCommerce issues #1236210

    Hi,
    Glad to hear this helped, for #4 Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

    #top.woocommerce-account .woocommerce-form-register {
    	overflow:hidden !important;
    }

    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Enfold page/product title is A tag, not H1 tag #1236206

    Hi,

    @rsilvestre
    for single product pages, Try adding this code to the end of your functions.php file in Appearance > Editor:

    function custom_script(){
      ?>
      <script>
    jQuery(window).load(function(){
      var el = document.querySelector('#top.single-product .main-title.entry-title ');
          el.outerHTML = '<h1 class="main-title entry-title">' + el.innerHTML + '</h1>';
      });
      </script>
    <?php
    }
    add_action('wp_footer', 'custom_script');

    If you have single product pages that you don’t want this to work on please link to a sample page for both so we can examine them.
    Please note that the style of the title doesn’t change but the H1 is added, you can change the style with css like this:

    #top.single-product h1.main-title.entry-title {
    	font-size: 30px;
    	font-weight: bold;
    }

    Please clear your browser cache when you check.

    Best regards,
    Mike

    in reply to: CLOSED TABS ON MOBIL #1236203

    Hi,
    Sorry for the late reply, and thanks for the screenshot, it looks like you are using 4 tabs, do you plan on adding more tabs?
    For 4 tabs, please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

    #top .tabcontainer .tab {
        width: 25% !important;
    }

    I recommend adding a custom class to your Tabs element in the advanced options under developer settings, and then adjust the css like this:

    #top .tabcontainer.custom-class .tab {
        width: 25% !important;
    }

    So the css will only effect the Tabs you wish.
    After applying the css please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Mobile WooCommerce issues #1235994

    Hi,
    For your issue #2 please try this css in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

    @media only screen and (max-width: 767px) {
    .responsive #top .col2-set .col-1, .responsive #top .col2-set .col-2, .responsive .cart-collaterals .shipping_calculator {
        width: 100% !important;
    }
    }

    For #3, please try this css:

    @media only screen and (max-width: 430px) { 
    #top.woocommerce-checkout label {
        font-size: 0.80em !important;
    }
    #top.woocommerce-checkout #wc-stripe-cc-form .form-row {
    	padding-right: 0 !important;
    	padding-left:  0 !important;
    }
    #top.woocommerce-checkout #wc-stripe-cc-form label[for=stripe-cvc-element] {
    	    white-space: nowrap !important;
    }
    }

    After applying the css, please clear your browser cache and check.
    Expected results:
    2020-08-07_075052.png
    2020-08-07_064810.png

    Best regards,
    Mike

    in reply to: Enfold page/product title is A tag, not H1 tag #1235721

    Hi,

    @rsilvestre
    the title in the title bar with the breadcrumbs has been left as an “a” to have uniformly across the site.
    For example, the single product pages have the H1 in the product summary above the price, in Posts the H1 is in the “entry-content-header” and so on, since we only want one H1 per page.
    If you are creating custom product pages with the Advanced Layout Builder then you may need to add the H1 manually to the product pages.

    Best regards,
    Mike

    in reply to: Transparent header as default #1235705

    Hi,
    Ok 🙂

    Best regards,
    Mike

    in reply to: Portfolio Title & Description – Help #1235702

    Hi,
    Sorry for the late reply, and thanks for the login, I disabled your Enfold Theme Options > Performance > JS file merging and compression and the elements are now working correctly, please clear your browser cache and check.
    Try leaving this disabled for a few days and then enable again if you wish, this will give the server time to catch up.
    I recommend disabling file merging while your site is in development, and then enable it when you are done making changes.

    Best regards,
    Mike

    in reply to: Sidebar Menu to Match Main Menu #1235691

    Hi,
    Sorry for the late reply, thanks for the login but it doesn’t seem to be an admin login so we can not see your site backend.
    I have tested this situation on a new install and in order to correct the sidebar menu you will need to adjust the page titles instead of the menu titles, the menus do not share information so adjusting the menu title in one will not reflect in the other.
    Another option is to create a new sidebar menu, in your menus, and disable the Sidebar Setting > Page Sidebar navigation, then in your widgets add the “navigation menu” and choose the menu you created to use.

    Best regards,
    Mike

    in reply to: My mail sign up form is not working … what´s wrong? #1235428

    Hi,
    I tried 4 different signups in a row and all worked for me, can you take a screenshot of the error message, perhaps it is a mailchimp error message?
    Is there a chance that the email address you tested is already in the mailchimp group?
    To add a screenshot please try using https://savvyify.com/img/ and pasting the image URL in your post.

    Best regards,
    Mike

    in reply to: Side Bar image top margin #1235423

    Hi,
    Thanks for the login and screenshot, right now your header is set to “slim” at Enfold Theme Options > Header > Header Layout > Header Size, if your header and logo was larger before perhaps the setting was “custom pixel value”, this setting is set to 150px and maybe what it was once?
    2020-08-05_080825.jpg
    Do you use a scroll wheel on your mouse? Perhaps the value change when you were trying to scroll the page once?
    Try changing the setting and removing the css I posted above and clear your browser cache and then check.

    Best regards,
    Mike

    in reply to: Mobile WooCommerce issues #1235416

    Hi,
    Thanks for trying this, I have asked the team for someone to check your site with an iPhone, since I can not reproduce this with an Android. Thank you for your patience.

    Best regards,
    Mike

    in reply to: Enfold Layer Slider Translation #1235411

    Hi,
    Sorry for the late reply, I have tried to recreate the translations in WPML for the layerslider, but it is not working. I’ve ask the team for suggestions to correct this. Thank you for your patience.

    Best regards,
    Mike

    in reply to: Fixed background color section doesn't work #1235390

    Hi,

    @Guenni007
    thank you for creating a test page and your note about mobile, I tried moving the “page as footer” (#vidde) outside of the #main and then set “position: fixed” but the section above doesn’t move up above the footer div. I notice on your test page you have an empty div “#distance”, what is this role? Thanks :)
    This is what I have now, jQuery:

    (function($){
      $(document).ready(function(){
    $( '#top.home' ).each(function() {
    $( this ).find( '#vidde' ).insertAfter( $(this).find('#main') );
    });
    });
    })(jQuery);

    CSS:

    #vidde {
        z-index: 2;
        position: fixed;	
    }

    Best regards,
    Mike

    in reply to: Tab Section Problem after Update #1235096

    Hi,
    @cloudypro, @parosweb, & @guenni007
    The dev team has fixed the issue, please try replacing the directory “/tab_section/” and all files in it (4) with this new “/tab_section/” in the zip file below via FTP.
    https://www.dropbox.com/s/uc91cwjm33ayewc/tab_section-fix-for-4.7.6.1.zip?dl=0
    The full path is: “/enfold/config-templatebuilder/avia-shortcodes/tab_section/”
    This will be in the next update, thanks for pointing this out, please clear any cache plugin and your browser cache and check.

    Best regards,
    Mike

    in reply to: WPML & Masonry / Magazine #1234856

    Hi,
    Vielen Dank, dass Sie Ihre Lösung geteilt haben. Dies kann anderen Benutzern helfen.
    Sollen wir dies dann schließen, es sei denn, wir können in dieser Angelegenheit noch etwas anderes unterstützen?

    — Translated with Google —

    Thank you for sharing your solution, this may help other users.
    Unless there is anything else we can assist with on this issue, shall we close this then?

    Best regards,
    Mike

    in reply to: Side Bar image top margin #1234853

    Hi,
    I didn’t see it “before” but right now your “#main” top padding is set to the default 88px
    Please see the screenshot in Private Content area, in it the green color is the padding. The css above will correct this but you will need to add it and clear your caches, right now the css doesn’t seem to be added.
    Please include an admin login in the Private Content area so we can see why the css is not working, perhaps you have a missing bracket?

    Best regards,
    Mike

    in reply to: Print problem #1234835

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: Enfold Layer Slider Translation #1234828

    Hi,
    Sorry, I checked again and it seems my browser had switch the languages. I reviewed the steps to translate the layersliders and disable the “Use slider markup caching” option to display the translated texts.
    I keep getting a message that the translation is working on the homepage and to not change anything, are you also getting this?

    Best regards,
    Mike

    in reply to: Get image(s) of fullscreen slider #1234792

    Hi,
    Very good then.

    Best regards,
    Mike

    in reply to: MagnificPopUp is not a function #1234789

    Hi,
    Glad to hear this is sorted out, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: Advanced Layout Builder not working with WP 5.4.1 #1234697

    Hi,
    Sorry for the late reply, this is typically added to the nginx.conf file inside the server context, this is not always available to end users, please try asking your webhost for help with adding this.

    Best regards,
    Mike

    in reply to: Enfold Layer Slider Translation #1234696

    Hi,
    Sorry for the late reply, and thanks for the login, it looks like your layerslider transactions are off a little, for example it looks like both languages are using the same text. Please see the screenshot in Private Content area.

    Best regards,
    Mike

    in reply to: Get image(s) of fullscreen slider #1234694

    Hey André,
    Sorry for the late reply, this sounds like a good idea, unfortunately there is not an event triggered, but typically the ID exists “fullscreen_slider_1” unless the user inputs something else.
    You should be able to find the image with this selector:
    #fullscreen_slider_1 > div > ul > li.slide-1.active-slide

    Best regards,
    Mike

    in reply to: My mail sign up form is not working … what´s wrong? #1234693

    Hey idaandersenlang,
    Sorry for the late reply and thanks for the link, I tested your sign up form and it worked for me, I also got your response. How was it not working?

    Best regards,
    Mike

    in reply to: HTML5 full width banner #1234691

    Hi,
    Sorry for the late reply and glad to hear you have sorted it out, I took a look at your page and it looks good so I will go ahead and close this.
    Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

Viewing 30 posts - 16,291 through 16,320 (of 35,023 total)