Forum Replies Created
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October 12, 2020 at 3:19 am in reply to: Image modules become invisible on front end (page preview works though!) #1252139
Hi,
Sorry for the late reply and thanks for the login, I checked your page on Windows 10 Chrome, Firefox, Edge, and on Mac Safari & Chrome, but the image “TTG-slogan-TTG-2021_2-833×1030.png” (glass 2021) image shows for me.
My first thought was that you had Lazy Loading enabled in the theme settings and was also using a plugin for Lazy Loading, but I don’t see that is true, and since I see the images it must be something else.
Do you still see this error? What OS & browser are you using?Best regards,
MikeHey Lee,
Sorry for the late reply, I took a look at your page for mobile and tablet but the top background image looks the same to me and seems to adjust correctly. Please see the screenshots in the Private Content area.
If you are getting different results please post some screenshots and let us know which OS & browser you experience this with.Best regards,
MikeHi,
Sorry for the very late reply and thanks for the link to your page. So for tablet we can remove the page padding and the margin & padding for the image to make it as large as possible, but the element is a 1/2 column.
For the icon box text, one way to to increase the width is to hide the icon for tablet which removes the indent making the text wider, but I don’t know if the icon is important for you to show on tablet. Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:@media only screen and (min-width: 768px) and (max-width: 1024px) { #top.page-id-4188 #av_section_2 > div.container { padding: 0 !important; } #top.page-id-4188 #av_section_2 > div.container > div > div > div > div > article > div.iconbox_icon.heading-color { display: none !important; } #top.page-id-4188 #av_section_2 > div.container > div > div > div > div { margin-left: 0 !important; width: 49% !important; } }After applying the css, please clear your browser cache and check. Please see the link in the Private Content area for the expected results. From the screenshot you should see that there is not enough room for the image to be the same size as the icon box text.
Please note this css will only work for your test page.
Another option is to change the element layout for tablets by adding a new section that works for your thoughts on tablet and then hide / show the elements based on screen size. Let us know if this is something you would like to try.Best regards,
MikeOctober 12, 2020 at 12:34 am in reply to: Special Characters within CODE BLOCKS on 3rd Party Forms #1252129Hi,
Sorry for the late reply, and thanks for the links and code, but for adding code to the code block element you do not need to use the Special Character Converter plugin.
I tested your script, and I see it doesn’t work but I would say that it’s the script and not the code block element, for example, try this script in a code block element:<input type="button" value="Click me" onclick="alert('Thanks... this alert works fine');">it creates a button that when clicked pops an alert box.
I recommend ensuring the script code above is correct, try asking where you got it from if there is a testing script that doesn’t require an account just to show the form to show that it is working. There is a good chance that the script will only work on your domain linked to your account.Best regards,
MikeHi,
@win90 sorry for the late reply and thanks for the login. So since your slides contain text in the image that you want to show we will need to make the background image either “contain” or “cover” for mobile & tablet, but because of the portrait orientation of these devices the background height also needs to be adjusted so the full width of the image will show.
So, I removed your above css and added this to your Quick CSS:@media only screen and (max-width: 1025px) { .avia-fullscreen-slider .avia-slideshow[data-image_attachment="fixed"] > ul > li { background-attachment: scroll !important; background-size: cover !important; background-repeat: no-repeat !important; } } @media only screen and (max-width: 330px) { .avia-builder-el-0.avia-fullscreen-slider .avia-slideshow[data-image_attachment="fixed"] { height: 190px !important; } } @media only screen and (min-width: 331px) and (max-width: 385px) { .avia-builder-el-0.avia-fullscreen-slider .avia-slideshow[data-image_attachment="fixed"] { height: 200px !important; } } @media only screen and (min-width: 386px) and (max-width: 435px) { .avia-builder-el-0.avia-fullscreen-slider .avia-slideshow[data-image_attachment="fixed"] { height: 260px !important; } } @media only screen and (min-width: 436px) and (max-width: 770px) { .avia-builder-el-0.avia-fullscreen-slider .avia-slideshow[data-image_attachment="fixed"] { height: 480px !important; } }This css covers the most common 3 phone sizes & 2 tablet sizes, please clear your browser cache and check.
@Steve from your HTML copy it looks like this css would correct, I’m not sure why this would occur, perhaps some css conflict, but give this a try:#main > div.main_color.container_wrap_first.container_wrap.fullsize > div { max-width: 100% !important; padding: 0 !important; } #main > div.main_color.container_wrap_first.container_wrap.fullsize > div > .content { padding: 0 !important; }After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
How do you mean that you can’t open a new thread?
I tested your contact form and it seems to work correctly, at least I got a “sent successfully” message:

I could not login as an admin as it seems to have expired. Is this a new error sense you have updated? Please explain further.Best regards,
MikeHi,
Sorry for the late reply, I attempted to import the shop demo but I also got the “Importing didnt work!” error, in the browser console the error shows as/SES01/wp-admin/admin-ajax.php 404 (Not Found)
although this is the correct path and the file permissions look correct, I thought your “Loginizer” plugin was protecting the file but disabling it didn’t help.
Your server error log showsclient denied by server configurationbut I don’t find any cPanel settings to adjust nor do I see access to mod_security
I do see that your PHP version is set to v7.2 and the minimum recommended version of PHP for WordPress is 7.4, yet you don’t have this option.
I tried addingdefine('CONCATENATE_SCRIPTS', false );to your wp-config.php, but it didn’t help. I then removed this.
Please try asking your webhost if mod_security can be deactivated.Best regards,
MikeHey mikeens,
Sorry for the late reply and thanks for the login. To change the transparent header on your “about” page to #fcb514, try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:#top.page-id-84 #header { background: #fcb514 !important; }if you want the yellow to be slightly transparent try this css:
#top.page-id-84 #header { background: rgba(252, 181, 20, .8) !important; }To change the logo for this one page try adding this code to the end of your functions.php file in Appearance > Editor and adjust the url to your image to suit
function custom_script(){ ?> <script> (function($){ $(document).ready(function(){ $("#top.page-id-84 .logo img").attr("src","https://your-site.ca/wp-content/uploads/2020/09/Projects-Logo-One-Colour-Amber.png"); }); })(jQuery); </script> <?php } add_action('wp_footer', 'custom_script');Then clear your browser cache and check.
Best regards,
MikeHi,
Sorry for the late reply and thanks for the login, the reason the font-weight looks different is because on your homepage the css loading for the Montserrat font is this one
family=Montserrat:regular,700&subset=latin%2Clatin-ext
that contains this code for Montserrat-Bold, which is different than Montserrat/* latin */ @font-face { font-family: 'Montserrat'; font-style: normal; font-weight: 700; src: local('Montserrat Bold'), local('Montserrat-Bold'), url(https://fonts.gstatic.com/s/montserrat/v15/JTURjIg1_i6t8kCHKm45_dJE3gnD_g.woff2) format('woff2'); unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+2000-206F, U+2074, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD; }this is loaded by the layerslider due to the font choice in the layers which is overriding the default one:
family=Lato:300,400,700%7CMontserrat
I added the css above to your WordPress > Customize > Additional CSS field and now your inner pages look like your homepage.
Please clear your browser cache and check.Best regards,
MikeHey Diana,
Sorry for the very late reply, to make your footer menu link open the cookie settings I added these classes to the menu item:
avia-cookie-consent-button avia-cookie-consent-button-2 av-extra-cookie-btn avia-cookie-info-btn
To do this I first enabled custom classes to your menu items in the “screen options” in the menu:

Then I added the classes in the field:

Please clear your browser cache and check.Best regards,
MikeOctober 10, 2020 at 9:21 pm in reply to: Colour Section Background Image (animated gif) not sowing on ipad #1251948Hi,
I added this css to adjust the background image size and position for the iPad, please clear your browser cache and check.@media only screen and (min-width: 768px) and (min-width: 1024px) and (orientation : portrait) { #top.home #av_section_1 > .avia-full-stretch { background-size: contain !important; background-color: #001636; background-position: 0 70% !important; } } @media only screen and (min-width: 768px) and (min-width: 1366px) and (orientation : landscape) { #top.home #av_section_1 > .avia-full-stretch { background-size: contain !important; background-color: #001636; background-position: 0 90% !important; } }The looping is set in the gif image, you can change the loop count with an online editor or with the tool you used to create the gif.
The gif loops for me on desktop with a pause between loopsBest regards,
MikeHi,
Sorry for the late reply, unfortunately, I do not see a way to do this without a major rewrite, but I submitted this to the dev team for review as perhaps they will see a solution that I missed or will consider adding this function.
I will reply when the dev team reviews, thanks again for your patience.Best regards,
MikeOctober 10, 2020 at 2:45 pm in reply to: Enfold Sidebar Menu – Need it to stick to the side, but also scroll? #1251873Hi,
Thank you for the login and link to your site, I first deactivated the Enfold Theme Options > General Layout > Sticky Sidebar menu option:

then I added this code to the end of your functions.php file in Appearance > Editor:function custom_sidebar_header_sticky(){ ?> <script> (function ($) { $(window).scroll(function (e) { var $sticky = $('.html_header_sidebar #top #header'); var width = $(window).width() var position = ($sticky.css('position') == 'fixed'); if ($(this).scrollTop() > 100 && width >= 767 && !position) { $sticky.css({ 'position': 'fixed', 'top': '-100px' }); $sticky.next().css('float', 'right'); $sticky.addClass('fixed_element_style'); } if ($(this).scrollTop() < 100 && position) { $sticky.css({ 'position': 'absolute', 'top': '0px' }); $sticky.removeClass('fixed_element_style'); } }); })(jQuery); </script> <?php } add_action('wp_footer', 'custom_sidebar_header_sticky');and now in my test the sidebar header now allows enough scroll to show the mail social button for “tablet” & “desktop”
Please clear your browser cache and check.Best regards,
MikeHi,
I understand and didn’t mean it as a workaround, I was pointing out what I had found, anyways I will report back after the dev team checks.Best regards,
MikeOctober 9, 2020 at 2:09 pm in reply to: horizontal gallery slider not showing correctly on mobile #1251709Hi,
Thank you for the feedback, I understand but I’m not experiencing this, I tested with Chrome on Windows & Mac, please see the video in the Private Content area.
Did you try an incognito window and clearing your cache?
I’m using:
Chrome Version 86.0.4240.75 (Official Build) (64-bit)One possible solution would be to change the code above to use “opacity” instead of “display”, but I would prefer to recreate your error to ensure it’s not just you if that makes sense.
Best regards,
MikeOctober 9, 2020 at 1:49 pm in reply to: Remove transparency from Header Top Bar when using Header transparency #1251705Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)Best regards,
MikeHi,
While reporting this I found that If the portfolio grid is replaced with another element, such as the masonry element, or if the 3/5 column that the portfolio grid is inside of is changed to full width, or if the column is removed the menu highlighting works correctly. So it seems to be related to the element nested inside of the column, anyways I will report back after the dev team checks.Best regards,
MikeHi,
Thank you for your testing, I copyied your page and menu to my localhost and was able to recreate this issue, I will submit this to the dev team to check. Thanks again for your patience.Best regards,
MikeOctober 8, 2020 at 12:27 pm in reply to: horizontal gallery slider not showing correctly on mobile #1251399Hi,
Thanks for the feedback, but when I check the page the arrows show correctly, is this occurring on mobile or desktop, and which browser?Best regards,
MikeOctober 7, 2020 at 2:34 pm in reply to: horizontal gallery slider not showing correctly on mobile #1251164Hi,
Sorry for the very late reply, to make the next and previous arrows hide on the first and last slide you could use this script to count the slides and then add classes to the first and last and then hide or show the arrows based on those classes. Try adding this code to the end of your functions.php file in Appearance > Editor:function custom_horizontal_gallery_script(){ ?> <script> (function($){ $(window).load(function(){ var lis = $('.av-horizontal-gallery-slider .av-horizontal-gallery-wrap').length; var hgs = $('.av-horizontal-gallery-slider .av-horizontal-gallery-wrap'); var prev = $('.av-horizontal-gallery .av-horizontal-gallery-prev'); var next = $('.av-horizontal-gallery .av-horizontal-gallery-next'); $('.av-horizontal-gallery-slider .av-horizontal-gallery-wrap').each(function(index){ if(index<1)$(this).addClass('first'); if(index>=lis-1)$(this).addClass('last'); }) $('.avia-slideshow-arrows a').click(function(){ if (hgs.is('.first.av-active-gal-item')){ prev.css({'display' : 'none'}); }else{ prev.css({'display' : 'block'}); } if (hgs.is('.last.av-active-gal-item')){ next.css({'display' : 'none'}); }else{ next.css({'display' : 'block'}); } }); }); })(jQuery); </script> <?php } add_action('wp_footer', 'custom_horizontal_gallery_script');Best regards,
MikeHi,
Thank you for the feedback, I have checked this out and am not quite sure. I will continue to investigate, thanks again for your patience.Best regards,
MikeOctober 6, 2020 at 12:13 pm in reply to: Remove transparency from Header Top Bar when using Header transparency #1250822Hi,
Thank you for the feedback, please try this css:#top #header.av_header_transparency #header_meta { background-color: #349a47 !important; }After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
Thank you.
Please note, to override elements with custom elements in your child theme, please create a directory/shortcodes/within your child theme and add your/postslider/directory there.
Then add this code to your child theme functions.phpadd_filter('avia_load_shortcodes', 'avia_include_shortcode_template', 15, 1); function avia_include_shortcode_template($paths) { $template_url = get_stylesheet_directory(); array_unshift($paths, $template_url.'/shortcodes/'); return $paths; }Best regards,
MikeHi,
I see that you are using Enfold v4.4.1, please update to v4.7.6.3Best regards,
MikeOctober 4, 2020 at 11:53 pm in reply to: Portfolio grid complete container background colour #1250501Hi,
Thank you for sharing your solution.
As this thread is quite old now we will close it. Thank you for using Enfold.
Feel free to start new threads in the Enfold forum and we will gladly try to help you :)Best regards,
MikeHi,
Thank you for the admin login, but I couldn’t login to sftp, below is what I tried.
Please try downloading the zip file linked below, after extracting it you will find the folders “2015 & 2017”, please upload via sftp these and their contents to:\wp-content\uploads\
You will also find the file “enfold-2017.xml”, please upload this via sftp to:\wp-content\themes\enfold\includes\admin\demo_files\
Then reset your site and enable your child theme and disable all plugins, custom scripts and custom functions, and then try to import the 2017 Demo through the theme options.
The custom “enfold-2017.xml” will import the images from your server instead of ours, typically this works.Best regards,
MikeHi,
To hide the sub-menu on mobile please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:@media only screen and (max-width: 767px) { #sub_menu1 { display:none !important; } }After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
Sorry for the very late reply, and thanks for the login, in my tests after the “portfolio” the anchors seem to be off about 30px, so it seems like a calculation.
I copied your page to my localhost and tested v4.7.6.4-beta-1 which seems to work correctly. Please try testing this version which is linked in the Private Content area.
The easiest way to do this is to rename your current theme folder to “enfold-old” via ftp then upload the new “enfold” folder and check that your site is working correctly.
Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” folder to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.
Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.
I also noticed that there is a copy of “avia.js” in your child theme, please remove this, for now, to ensure there won’t be any conflicts.Best regards,
Mike -
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