Hi,
Glad to hear that you got the ImageMagick working. WordPress creates the images when you upload them, Enfold hooks into the same WordPress function and asks WordPress to create the additional “Enfold” sizes. Enfold doesn’t do this on it’s own.
I don’t have any experience with ImageMagick so I don’t know if ImageMagick uses more resources or not or what it’s advanced settings are.
I would recommend seeking out advice from an ImageMagick on WordPress expert, as in a freelancer, since ImageMagick is not used by WordPress by default researching into this further is beyond the scope of our support.
As for the link about adding “noindex” to all of your WordPress created images (thumbnails), to me this seems like a bad idea, but naturally, you are free to experiment with this on your site. The post suggests that you place the code posted in your .htaccess file.

Best regards,
Mike

Hey Arend,
Sorry for the very late reply, I believe our new version will help you in this direction. We are introducing new features Theme Extensions & Custom Element Templates, I don’t believe we have a post about this yet, but this is the option text:

Custom Element Templates
Create your custom ALB element templates from existing ALB elements with fixed styling and content. You can use these custom elements as base for your elements when creating your pages. Changes to these custom element templates will be used in the elements based on these templates.
Activate and select who is allowed to create and edit custom element templates

So I believe this helps with the issue of your client’s editing elements, I don’t use ACF, but I believe that you will be able to enter act with the content just as you currently can with ACF.
We expect the update to be available soon, and then you can examine it to see if it helps.

Best regards,
Mike

Hi,
Sorry for the very late reply and thanks for the login and link, I tested your masonry element in Chrome, Firefox, and Edge (on Windows) and what I notice is that your masonry element “waits” before loading the element (images) and it is given the class av-js-disabled, after the “wait” the class is removed and the element shows. I thought this was related to the “Lazy Load” option, but your theme options are not showing the option:

Since I don’t see any “Lazy Load” plugin that could conflict with the theme, I’m thinking it’s an add-on feature to some plugin like your caching plugin, or perhaps you updated the theme manually via FTP and you tried to “overwrite” the theme folder with the new version, if this is the case, then old files were left behind and are causing this error.

The easiest and safest way to update via ftp is to download the newest version from Theme Forest and rename your current theme folder to “enfold-old” via ftp then upload the new “enfold” folder and check that your site is working correctly.
Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” folder to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.
Once you are happy you can delete the “enfold-old” folder via ftp, (not the WP theme page)
Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

Please note that the default directory name for the theme is “enfold”, I note that you have two Enfold themes installed, and I’m not sure what the actual directory names are for these, so perhaps you could let us know before you try this just to ensure there is not a strange directory structure.

Best regards,
Mike

Hi,
Sorry for the very late reply and thanks for the login. So on your page, the image on the right has 3 lightboxs on click, the one built into Enfold, mfp, and then there are two more but I’m not sure which plugins they belong to,
TB_window
lg-outer
So to disable mfp you could disable Enfold Theme Options > Lightbox Modal Window or you could try css like:

div[class*="mfp"] {
	display: none !important;
}

or to hide two of them, try this css:

div[class*="mfp"],
div[id*="TB_"]{
	display: none !important;
	visibility: hidden !important;
	opacity: 0 !important;
}

but if you are using two other plugins with lightboxes, you may run into other issues.

Best regards,
Mike

Hi,
Sorry for the very late reply, in the Enfold theme the Roboto font is actually written as roboto, for example, if you want to only have this one product woocommerce tabs have this font, please try this css:

#top.single-product #wrap_all #product-1008 .woocommerce-tabs p {
    font-family: 'roboto' !important;
}

if you want the whole product part of the page to have this font, try:

#top.single-product #wrap_all #product-1008 * {
    font-family: 'roboto' !important;
}

If this don’t seem to work please ensure your cache is cleared and try placing in the WordPress > Customize > Additional CSS field, it has the highest priority.

Best regards,
Mike

• This reply was modified 4 years, 5 months ago by Mike. Reason: removed image

Hi,
Sorry for the very late reply and thanks for the screenshots and login, I tested adding Kartoffelstampf getrüffelt<sup>6,7</sup> as a product on my localhost and I see that the <sup> is removed from the catalog list. This is most likely due to the wpautop filter used to remove html tags from fields which often brake elements.
I tried to find if and where this was added by WordPress, Enfold, or Woocommerce but I didn’t find the exact line of code.
But I did find that if you add the text to the Product short description it shows the tags in the catalog list instead of the content
So even though the same text is in the backend twice, the content block at the top of the product page and in the Product short description at the bottom of the product page, only the short description is shown in the catalog list.
On the actual product page, the short description is shown below the title, along with in the description:

So if you don’t want the short description to show on the product page you can add this css to your Quick CSS:

.single-product .woocommerce-product-details__short-description {
	display: none;
}

Please give this a try.

Best regards,
Mike

Hi,
Perhaps, I also note that your test site doesn’t seem to have your child theme. Try exporting to your test site at WordPress > Tools > Export > All content and add your child theme to see if that still works.
When you installed WordPress originally for your live site, is there a chance that the install was for a special version of WordPress, such as an “optimized” or a special branded “version”? I ask because some webhosts will offer these “special” versions.
Is there a chance that the version of WordPress that you installed on the test site was the “official” version? Perhaps reinstalling WordPress on your live site would help?
I would recommend trying to export first because if that fails on the test site then it would point to something in the database.

Best regards,
Mike

Hi,
Well, that is good news, so on the same server, on a different install, the latest Enfold and The Events Calendar plugin work correctly, so I take it that the only difference is the plugins, which is odd because we disabled the plugins on your non-working site, and that seems to be the only difference between the two, correct?

Best regards,
Mike

Hi,
Sorry for the very late reply, to add a “read more” link to your masonry elements you can use this script.

/* Add a "read more" link" to masonry elements */
function ava_custom_script_mod(){
?>
<script>
(function($){
  $(window).on('av-height-change', function() {
    $('.av-masonry-entry').each(function() {
      var more = $(this).find('.av-masonry-read-more');
      var cont = $(this).find('.av-masonry-entry-content');
  
      if( more.length == 1 ) return;
      cont.append('<div class="av-masonry-read-more">Read more</div>');
    });
  });
})(jQuery);
</script>
<?php
}
add_action('wp_footer', 'ava_custom_script_mod');

This doesn’t effect the masonry gallery element because it doesn’t include the av-masonry-entry-content class.

Best regards,
Mike

Hi,
Thanks for trying, I will ask for other ideas, but I feel that it is somehow related to your server, but I don’t know how.
I base this on testing on two live servers and my localhost, and these worked correctly, yet I don’t see any difference between these and yours.

Best regards,
Mike

Hi,
Sorry for the very late reply and thanks for the login, I was not able to edit your “News” page due to this error:
The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.
Failed to load resource: the server responded with a status of 500 ()
I also got a 500 error when I tried to save a test page with a “post slider”, I also tested another test page with a text element and it saved until I added a masonry element which caused the same error as your “News” page.
I tested the BigCommerce plugin on my localhost and received a different error pointing to our built-in function for Woocommerce, and after some more research I found this thread, which points to this function on line 1166 in the \wp-content\themes\enfold\config-templatebuilder\avia-shortcodes\postslider\postslider.php file:

if( function_exists( 'WC' ) )
			{
				avia_wc_clear_catalog_ordering_args_filters();
				$avia_config['woocommerce']['disable_sorting_options'] = false;
			}

On my localhost I commented this line out like this and the element now works:

/*
			if( function_exists( 'WC' ) )
			{
				avia_wc_clear_catalog_ordering_args_filters();
				$avia_config['woocommerce']['disable_sorting_options'] = false;
			}
			*/

You can try this as a temporary solution, but note that each ALB element may have this block, such as the masonry element, so this line would also need to be commented out for those elements to also work.
So this is good news because in the linked thread that points this issue out the customer didn’t get back to us with info from the BigCommerce plugin, perhaps if you ask BigCommerce they have seen other themes with woocommerce checks and have a working function already.
If it turns out that they do I can submit it to the dev team to be added to Enfold.

Best regards,
Mike

Hi,
Sorry for the very late reply and thanks for the login, I tested the different Enfold settings on my localhost and found that to have the small featured image next to the excerpt, like this:

you need to have the sidebar enabled on the blog page at: Enfold Theme Options > Sidebar Settings > Page Sidebar navigation > Sidebar on Blog Page
The full layout looks like this:

I enabled the sidebar on your site to enable this layout, and I had to disable this css in your Quick CSS to show the featured image:

.blog-meta .small-preview {
    display: none;
}

While this works, your posts looked different so I put the settings back. Please try this yourself.

Best regards,
Mike

Hi,
Good idea, the dev team also suggests this. Please note, don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.
The easiest and safest way to do this is to download the newest version from Theme Forest and rename your current parent theme folder to “enfold-old” via ftp then upload the new “enfold” folder via ftp and check that your site is working correctly.
Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” folder to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.
Once you are happy you can delete the “enfold-old” folder via ftp, (not the WP theme page).

The idea is WordPress is looking for the installed theme “enfold” and changing the folder to “enfold-anything” via ftp, makes WordPress look for a new “enfold” folder, which you are uploading via ftp.

Best regards,
Mike

Hi,
Thank you, unfortunately, I was not able to figure out why the countdown is not showing. I have asked the rest of the team for suggestions to what could be causing this.
Thank you for your patience.

Best regards,
Mike

Hi,
Can you post a link to a test image with IPTC-data and post what the IPTC-data is so I can test this?

Best regards,
Mike