Forum Replies Created
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October 9, 2021 at 6:53 pm in reply to: Easy Q: Where can I specify custom colors in presets for fonts? #1324226
Hi,
Thank you for your patience, I took a look and notice that you are using a child theme and the footer.php & single-event.php files are both out of date and can not be updated because they have the wrong file permissions

I also note that you have an error across the top of your site: The Events Calendar Shortcode PRO license needs to be activated. perhaps this is also an issue?
Have you tried disabling your plugins one at a time to see if there is a conflict with one?Best regards,
MikeHey bimsenfold,
Thank you for your patience and the links, when I checked both pages had the last color section background image set to scroll, I adjusted the first link to parallax as you had the link labeled and checked both pages with Chrome, Firefox, Edge on Windows 10 & Safari on Mac and both are showing for me, please see the screenshots in the Private Content area.
Perhaps try clearing your browser cache and check again.Best regards,
MikeHi,
Thank you for the login but I couldn’t reproduce the missing orange background image on my Mac with Safari, I tried at many different sizes. On the backend the desktop and mobile versions of this section look the same, is there a difference that I’m missing to make you want to use two sections? Can you use just one section for mobile & desktop?Best regards,
MikeHi,
Did you find a way for your Cookiebot plugin to work with Polylang? I have not used this plugin so I can’t advise.Best regards,
MikeHey julia_usn,
Thank you for your patience, for your first question I added this css to your WordPress ▸ Customize ▸ Additional CSS field and it seems to be working.@media only screen and (min-height: 1279px) and (max-height: 1367px) { @media only screen and (min-width: 1023px) and (max-width: 1025px) { #top #av_section_1.av-minimum-height-55 > div > .container { height: 546px; } } }For your second question your background image size would need to be adjusted like this:
#top #av_section_1.av-minimum-height-20 { background-size: cover; }I added this for you.
For the third question, if you don’t want the title to be shown you can disable it in the layout sidebar of the page with “Impostazione Titolo Barra” option.
For the last question your footer already seems to be that color but you can hide it on mobile with this css:@media only screen and (max-width: 767px) { #footer { display: none; } }I did not add this.
Best regards,
MikeOctober 9, 2021 at 12:23 pm in reply to: Error accessing file for download: cURL error 60: SSL certificate problem: cert #1324210Hey jnightingale,
Thank you for the link to your site, I note that you sent a non-ssl link http instead of a ssl link https are you sure that you are loggin in with https and during the import your not redirecting to http?
Try installing the Really Simple SSL plugin to force your site to use your ssl.
If this doesn’t help then please elevate the login you posted for us to Admin as currently we can not view the backend settings.Best regards,
MikeHey Design-Kink,
I have not seen this as an error with any recent versions, but I will be happy to take a look, please include an admin login in the Private Content area and a link to your site, I assume we can disable your plugins?
You can use any fake email address you like for the account and paste the username & password below.
Please also test the account you create for us to ensure that the error is still occurring with that account.Best regards,
MikeHey Susanne,
Thank you for the link to your site, I see that you are using a child theme did you have a copy of the footer.php in your child theme, if so please see this sticky post.
If not then please include an admin login in the Private Content area.Best regards,
MikeOctober 9, 2021 at 11:52 am in reply to: Easy Q: Where can I specify custom colors in presets for fonts? #1324207Hey goldengate415,
Thank you for your patience, please check that you are not forcing jQuery to load in your footer with a caching or minifying plugin or with Enfold Theme Options ▸ Performance ▸ Load jQuery in your footer and try clearing your Enfold merged js by enabling Enfold Theme Options ▸ Performance ▸ Delete old CSS and JS files and reloading your page and clearing your browser cache. You can disable it again if you wish.
If this doesn’t help you can try this function instead:function remove_all_title_attr(){ ?> <script> (function($){ $("*").hover(function(){ $(this).removeAttr("title"); }); })(jQuery); </script> <?php } add_action('wp_footer', 'remove_all_title_attr');Best regards,
MikeHey Dzimnikov,
Thank you for the link to your site and your patience, but I see the Testimonial Slider shortcode working on your shop page and I was able to edit the shortcode by adding the word “test” and it showed on the frontend, please see the screenshot in the Private Content area. I removed the word after testing, please check that the Testimonial Slider is working for you and advise.Best regards,
MikeHi,
Thanks for the screenshots, can you include an admin login in the Private Content area.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHey atravers70,
Thank you for the login, could you upload the theme file you are trying to use to DropBox or something similar and link to it in the Private Content area so we can check.
I see that you are using WordPress 5.8.1 with the Replete theme from 2012 on a server using PHP v5.6.40
your server is also set to
Upload max filesize 2M
PHP post max size 8M
The file size of the Enfold theme zip is around 16M, so this is why you can’t upload it.
It looks like your site is a live shop with almost 400 products, considering that you are using PHP v5.6.40 I would not try to add Enfold to this site.
I would recommend building a new staging site on a different server because you will need to use PHP v7.4 minimum for WordPress, here is a screenshot of your WordPress Site Health:

but if you change your PHP version with the Replete theme there is a possibility of your site crashing.
Also, note that Enfold is not a drop-in replacement for Replete, so you will need to make changes to your pages & posts to get the same look and feel of your site and this will take time and I’m concerned that you will have to have your site down for a time.
So you would be better to not make changes to this site of server and build your new site on a new server so you and get it up and running the way you like.
I also note that you have Thrive Architect installed and there is a builder conflict with it and Enfold that Thrive nor us have been able to solve, so you may not be able to use it.Best regards,
MikeHi,
I believe part of your issue may be due to using the same element IDs multiple times, I see you are using id=’desktop’ 6 times on the frontpage and id=’mobile’ also 6 times and id=’mobil’ 2 times. Each element id should be unique, so instead of using IDs to style your element please use classes.
Please also disable all caching including Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression
Based on your screenshot it looks like this missing background is occurring for you around 1100px, but I’m unable to reproduce this which is how I found the duplicate ids.
Don’t forget that while testing with Safari you will also need to Clear the History to properly clear the cache.Best regards,
MikeHi,
Thanks for the feedback, please try this css and also note to check while logged out so the admin toolbar doesn’t interfere@media only screen and (max-width: 767px) { #top #header_meta #menu-item-1093 > a, #top #header_meta #menu-item-1094 > a { color:#fff; } #top #header_meta #menu-item-1093 { border-right-style: none; } #top #wrap_all #header #header_meta { padding-top: 15px; } } @media only screen and (max-width: 420px) { #top #wrap_all #header #header_meta > .container { width: 100%; max-width: 100%; } } @media only screen and (max-width: 354px) { #top #header_meta #menu-item-1093 > a, #top #header_meta #menu-item-1094 > a { font-size: 20px !important; } }After applying the css, please clear your browser cache and check and also see the expected results screenshot below.
Best regards,
MikeHey John,
Thank you for the link to your site, for your first question it looks like the 5px padding is a little too much, 2px would correct. Your css file is merged so I believe this is custom css in your Quick CSS, if so please adjust and clear your cache

If you can’t find it try adding this css:#header_meta .phone-info { padding: 2px 0 }To add a border around your two buttons try this css:
#top #header_meta #menu-item-1093 > a, #top #header_meta #menu-item-1094 > a { border: 2px solid; border-radius: 2px; border-color: #fff; padding: 0px 3px; }but you will need to increase your header_meta for the new border to show, so add this:
#top #wrap_all #header_meta { min-height: 50px; padding-top: 10px; }After applying the css, please clear your browser cache and check the expected results screenshot below.
Best regards,
MikeHi,
Thank you for your patience, the css above that you found contains a page ID that probably didn’t match your site, please try this css.#top.woocommerce-checkout form.checkout.woocommerce-checkout #customer_details { width: 48%; } #top.woocommerce-checkout form.checkout.woocommerce-checkout #customer_details .col-1, #top.woocommerce-checkout form.checkout.woocommerce-checkout #customer_details .col-2 { float: none; width: 100%; } #top.woocommerce-checkout form.checkout.woocommerce-checkout #order_review, #top.woocommerce-checkout form.checkout.woocommerce-checkout #order_review_heading { clear: none; float: right; width: 48%; }This is the expected results:

After applying the css, please clear your browser cache and check.Best regards,
MikeHi,
Sorry, for the orange background width I can’t reproduce it with Safari on Mac, as in the screenshots above, and I don’t have an iPhone 12, so I’m going to ask the rest of the team to check with their devices, thank you for your patience.
For the blue div try this css:@media only screen and (max-width: 430px) { .responsive #top #wrap_all #zamma-content-mobil .flex_column.avia-builder-el-23 { width: 101vw; left: -9%; } .responsive #top #wrap_all #zamma-content-mobil .app-links2 { justify-content: center; } }Please see the screenshot in the Private Content area of the expected results.
For the logo on Safari desktop, I don’t see anything different affecting it compared to Chrome, try this css, which should help with desktop and iPad.@media only screen and (min-width: 768px) { .responsive.avia-safari #top #wrap_all span.logo { width: 278px; } }Best regards,
MikeHi,
Glad to hear you were able to sort this out with the plugins, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad to hear that you found the issue, thanks for sharing. If you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Very good, we will leave this thread open to hear back from you.Best regards,
MikeHi,
Thanks for the feedback, do you mean the width of the orange background or the blue bar at the top? I thought we were looking at the orange background. I don’t have an iPhone but I checked the page on a Mac with Safari in Responsive Design Mode using iPhone 8 plus and iPads in portrait and landscape and the background was full width, Please see the screenshots in the Private Content area.
Try clearing your browser cache following these steps for Safari and note step 4 where you will Clear the History.Best regards,
MikeHi,
The only time I saw the cookie message was when the “Enable cookie consent messages” was activated, isn’t this what you meant? Perhaps I misunderstood. With Polylang I believe you need to use the Strings Translations to change the text language, I don’t believe it’s going to change automatically because Polylang changed the language codes.Best regards,
MikeHi,
Thanks for tring , above you wrote “last woocommerce update which was faulty” and the error says “No such file or directory” so try deactivating your plugins and reinstalling woocommerce, perhaps a manual installation via FTP might be easiest. Perhaps you should also make a backup of your site.Best regards,
MikeHi,
Glad Nikko was able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHey misterman,
Thank you for your request, I submitted it to the Dev Team for review.Best regards,
MikeHi,
I see that you are using PHP v8.0.10 on your server, please try downgrading to v7.x
and then clear your caches. You may also want to deactivate your other WooCommerce plugins before re-activating the main WooCommerce plugin.Best regards,
Mike -
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