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Hi,
Thank you for the feedback, so now I understand that you are using a service called Superchat that gave you a script to add to your header to show the
Superchat icon on your site.
Unfortunately the script show the Superchat icon as an iframe and you can not use css to hide part of the content of an iframe, so you will need to ask the Superchat support to give you a script that doesn’t include the Whatsapp Contact Button.
If you want the Whatsapp Contact Button to show for some posts then you will need two scripts one for the frontpage only, and one for the posts.
Please see this article by wpbeginner for more information and look down mid-way to the part about “Adding JavaScript to a Specific WordPress Post Using Code” to see how you can have your script for only posts, show on only posts.Best regards,
MikeDecember 16, 2021 at 1:30 pm in reply to: Enfold "Follow Us On Facebook" Widget Not Working on Mobile #1333123Hi,
Thank you for your patience, I do not have an iPhone but I found on Mac with Safari if you look for the shield icon before the address bar, when you click it it will show that facebook.com & facebook.net are being blocked, this is the facebook widget.
So it seems that by default Safari is blocking FaceBook similar to how AD Blockers do unless you specifically allow FaceBook.
So while you can disable this for yourself in your Safari, most of your visitors will have this enabled by default and will not see your facebook widget, other browsers and AD Blockers also do the same. So to solve take a screenshot of your widget and make a fake widget in a HTML code widget by wrapping the image with a link to your facebook page.Best regards,
MikeDecember 16, 2021 at 1:18 pm in reply to: Conflict with NextGen Pro plugin since latest theme update #1333120Hey jpattersonphoto,
Glad to hear that the plug-in author is sorting this out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeDecember 16, 2021 at 12:30 pm in reply to: 2 columns instead of 4 on mobile, missing gallery captions, videos not in page #1333112Hi,
Glad to hear the masonry element worked for you, as for the videos I’m not sure, perhaps you have some video add-ons? I don’t have any add-ons and the videos played correctly in regular mode, so it sounds like something on your computer or browser specifically.Best regards,
MikeDecember 15, 2021 at 1:57 pm in reply to: Show Copyright for images in Standard Editor Blog Posts #1332957Hi,
Sorry, this could not easily be done within our forum support scope, perhaps there is already a WordPress Plugin that can do this, otherwise you could consider hiring a customization freelancer.Best regards,
MikeDecember 15, 2021 at 1:45 pm in reply to: 2 columns instead of 4 on mobile, missing gallery captions, videos not in page #1332953Hi,
I don’t recall a way to show the captions under a simple gallery, this sounds like the Masonry element, I tried searching for this and found a thread where you asked for this and at the end you said you were going to use the Masonry element, perhaps this is what you are thinking of?
I made two screencasts of your videos playing correctly in-page, please see the link in the Private Content area.
are you using Windows or Mac? Try using incognito mode and make a screencast, perhaps I will see something different on your side?Best regards,
MikeHi,
Please try this code in the General Styling ▸ Quick CSS field or in the WordPress ▸ Customize ▸ Additional CSS field:@media only screen and (max-width: 767px) { .responsive #top #wrap_all #main { margin-top: -80px; } }After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
Thank you I can now see the logs and the error, but when I try to cause another error by adding an item to the cart and going to the check out another error is not created, although I can not actually “purchase” an item.
I have asked the rest of the team if they have any ideas, thank you for your patience.Best regards,
MikeDecember 14, 2021 at 1:20 pm in reply to: 2 columns instead of 4 on mobile, missing gallery captions, videos not in page #1332749Hi,
For number two you are hiding the tooltips in your child theme with this css:/* Hide tooltip */ #top .avia-tooltip { display: none !important; }removing this will solve.
For number three the video on both pages are working for me in-page, I tested on Chrome, Firefox, & Edge on Windows 10
Best regards,
MikeHi,
Glad to hear that Guenni007 was able to help you sort this out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHey bombax,
Vielen Dank für Ihre Frage, das eingebaute Kontaktformular hat diese Funktion nicht, Sie müssen also ein Plugin verwenden.
Bitte versuchen Sie es mit Contact Form 7 mit dem Addon Mehrere Dateien per Drag-and-Drop hochladen. Es gibt viele andere Optionen von WordPress-Plugins, aber die meisten Leute finden Contact Form 7 gut.— Translated with Google —
Thank you for your question, the built-in contact form doesn’t have the function so you will need to use a plugin.
Please try Contact Form 7 with the addon Drag and Drop Multiple File Upload. There are many other options available from WordPress Plugins but most people find Contact Form 7 to be good.Best regards,
MikeHi,
Thank you for the link to your site, please try this code in the General Styling ▸ Quick CSS field or in the WordPress ▸ Customize ▸ Additional CSS field:#top #socket { font-size: 16px; }you can adjust the number 16 to suit your needs, then clear your browser cache and check.
Best regards,
MikeHey rixi,
Thank you for the links to your site, so basically your second section under the diagonal background image each has the first column with a negative margin to bring the content up, which seems to be too much for mobile because the angle of the diagonal is less.
So this css would correct:@media only screen and (max-width: 1024px) { .responsive #top #wrap_all #av_section_2 .flex_column.first { margin-top: 0px; } }The reason /buchhaltung/ seems ok is because it doesn’t have the margin, and the reason /lohnbuchhaltung/ seems ok is because it has a special-heading with margin-top of 50px, to it offsets the negative margin from the column.
So try the above css and clear your browser cache.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHey Terry Tucker,
Sorry, this is not something we would be interested in.Best regards,
MikeHi,
Thank you for your patience, I tested your site again and it has 219 requests and loading in around 17 seconds, 53 of these requests are to FaceBook, which seems very high and must be from your plugin Facebook for WooCommerce, I see that you have 35 plugins and most of these are loading multiple additional files, I believe that these are what is slowing down your site.
I also note that all of your plugins are installed on a network so you can’t disable any of them.
If your other sites are on the same network install then they are all sharing the same resources, your First Byte Time is almost 3 seconds which is directly due to your server, it’s either very slow or overworked.
I would try installing this site on a different server by itself, and disabling the plugins that you don’t need and then see what your test looks like.Best regards,
MikeHi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Ok you will need to make .trioDetails display:block
so your new css would be:.trioDetails { display: block; margin: 0 0; padding: 0; }Best regards,
MikeHi,
Thank you for your patience and the link to your page, to have all of the product grid items the same height try adding this code to the end of your functions.php file in Appearance ▸ Editor:function custom_product_height_script() { ?> <script> (function($){ $(window).load(function(){ $('.avia-content-slider-inner').each(function(){ var $columns = $('li.product .inner_product',this); var maxHeight = Math.max.apply(Math, $columns.map(function(){ return $(this).height(); }).get()); $columns.height(maxHeight); }); }); })(jQuery); </script> <?php } add_action('wp_footer', 'custom_product_height_script');Best regards,
MikeHey attifilm,
Thank you for your patience, many people successfully use the free Polylang plugin with Enfold, any multilingual plugin will seem to have a lot of options, here is a video someone made about Enfold and Polylang perhaps watching it will help. We don’t officially support Polylang but if you search the forum here you will find a lot of answers.
I’m not sure how complex your site will be, but if it is small and only need a couple of languages and you know both of them well or would be fine using Google Translate, you could install another copy of Enfold on a sub-domain for the other language such as /en/ and write all of that content in English while your main domain is in a different language, and not use any plugins. Just a thought.Best regards,
MikeHi,
Thank you for your patience and for the link to your page, I see that you are using the Composite Products extension, I have tried to go through the documentation for the extension as it is not standard or free, and we don’t have assess to it, but besides the documentation I could not find a live example so I’m not sure if the redirect ID #gender or as you wrote: resets to the tab upon loading
can be disabled, as this is what is causing the “page jump”.
This “page jump” is the result of an ID in the URL and is a web standard, this is how all anchor links work, so from the point of adding an ID to a URL and that ID is in the page HTML, “jumping” to the ID is “correct behavior”, this is the ID of the dropdown menu.
But this ID doesn’t “reset” the drop down or any other options on the page, it only acts to “jump” to the option, which would be good if the option was at the bottom of the page and you didn’t want anyone to look at the product details.
You can test this by watching the gender dropdown carefully on page load when the #gender ID is not in the URL, you will see before it is added the dropdown says Choose an option, then try making a choice and remove #gender from the URL and hit [Enter] after reload and before the ID is added once again the dropdown says Choose an option.
So the added ID is doing nothing.
Since this is a paid extension you should ask the woocommerce team how to stop the ID from being added, unless to can see this option in your backend and can disable it.Best regards,
MikeHi,
Thank you for the login, I believe there has been a misunderstanding as to what these options do, right now you have the Display Map Type Selector set to hide so the user can not use the Streetview Control on the map

so please change this option:

to give the user the option

The option says that it will display the map type selector not that it will change how the map is shown.Best regards,
MikeDecember 12, 2021 at 7:28 pm in reply to: Mega Menu off screen to right when main menu aligned right #1332488Hey Steve,
Thank you for your patience and for the link to your site, please try this code in the General Styling ▸ Quick CSS field or in the WordPress ▸ Customize ▸ Additional CSS field:@media only screen and (min-width: 1300px) and (max-width: 1499px) { #menu-item-365:hover > .avia_mega_div.avia_mega3.nine.units, #menu-item-365 > .avia_mega_div.avia_mega3.nine.units { left: -700px !important; } } @media only screen and (min-width: 1500px) { #menu-item-365:hover > .avia_mega_div.avia_mega3.nine.units, #menu-item-365 > .avia_mega_div.avia_mega3.nine.units { left: -1000px !important; } #menu-item-371:hover > .avia_mega_div.avia_mega2.six.units, #menu-item-371 > .avia_mega_div.avia_mega2.six.units { left: -500px !important; } }After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
Thank you for the login, I tested your site and was able to reproduce the issue, I noticed that this also occurred in Chrome, but it didn’t occur on my 2017 Demo site, as I examine I found that your child theme stylesheet contains this snippet that is causing the error:@media (-webkit-device-pixel-ratio: 1.25) { * { zoom: 0.5; } }once I added this to my demo site it also showed the error, this Zoom rule is making all elements half of their size, but nested elements are even smaller, for example, the text block “We Need Your Help” is normally 55px but with this rule it is 12px.
So to solve your issue please remove this rule, you don’t need to add any rules for Windows scaling as you can see with our 2017 Demo it responds correctly to desktop scaling.Best regards,
MikeHi,
Thank you for your patience and for the login, but it is not a WordPress Admin login so we can not see the backend of your site, please include.
I see that you have moved your cart to outside of your nav.main_menu I assume you have done this with a script, if this is true then you can ignore the error because /enfold/config-woocommerce/config.php line:2232 is a check that the cart is visible in the correct place, which your is not:


You can test by removing your cart customization and confirm that the error is removed. Either way I do not believe that this leads to issues with any orders.Best regards,
Mike -
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