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Hi,
Glad to hear that you have sorted this out, thanks for sharing your settings perhaps it will help another OVH hosting user.
Unless there is anything else we can assist with on this issue, shall we close this then?Best regards,
MikeHi,
Ok, we will leave this open to hear back from you, if you resolve this please let us know so that we can close this thread.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeJune 9, 2022 at 2:11 pm in reply to: Fullscreen Slider and Fullwidth Easy Slider buttons not working in Enfold 5.0 #1354656Hi,
@Steve & @thinkjarvis thank you I misunderstood. I reported to the Dev Team and will reply when I hear back.Best regards,
MikeHi,
Thanks for the feedback, I was looking for a phone number, but now I see it’s the text in the Enfold Theme Options ▸ Header ▸ Extra Elements ▸ Phone Number or small info text
Please try this code in the General Styling ▸ Quick CSS field or in the WordPress ▸ Customize ▸ Additional CSS field:@media only screen and (max-width: 424px) { #header_meta .phone-info { font-size:16px; } } @media only screen and (max-width: 767px) { #header_meta .phone-info { top: 64px; position: relative; width: 80%; } }After applying the css, please clear your browser cache and check.
Best regards,
MikeJune 9, 2022 at 1:38 pm in reply to: Fullscreen Slider and Fullwidth Easy Slider buttons not working in Enfold 5.0 #1354649Hi,
@thinkjarvis I tried switching around my elements, removing the second slider, and even adding a grid row like your page, but still couldn’t reproduce.
@Steve only has two sliders on his page without other elements: clone of his page
Best regards,
MikeJune 9, 2022 at 1:20 pm in reply to: Fullscreen Slider and Fullwidth Easy Slider buttons not working in Enfold 5.0 #1354642Hi,
Yes, I did see the issue on your site, but I’m not sure what could be causing it, if you post a link to a plain text file with your page shortcode I can test it on my test site, perhaps it is caused by a combination of elements?Best regards,
MikeHi,
Thanks for the login, the background image is added at Enfold Theme Options ▸ General Styling ▸ Alternate Content ▸ Background Image

I left it for you to change, then clear your browser cache and any cache plugin, and check.
As for your logo on mobile, I see that it is hidden but I don’t see a phone number in its place, did you already add this or are you asking to add this?Best regards,
MikeJune 9, 2022 at 1:00 pm in reply to: Fullscreen Slider and Fullwidth Easy Slider buttons not working in Enfold 5.0 #1354637Hi,
@Steve thanks for the login, I copied your page to a test server but the buttons on the Fullwidth Easy Slider are working correctly, I saw that you had a custom avia.js in your child theme so I tried enabling your parent theme and disabling some of your plugins but it didn’t help on your site.
I also see that we are using the same PHP version: 7.4.29 so I’m not sure what could be causing this but I couldn’t reproduce.@thinkjarvis thanks for the link to your site, I created a page with the Fullwidth Easy Slider and the Fullscreen Slider and tested buttons with page links, post links, manually links but I couldn’t reproduce your error.
Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Thank you for your patience, please try this filter instead:add_filter( 'avia_breadcrumbs_trail', 'avia_breadcrumbs_trail_mod', 50, 2 ); function avia_breadcrumbs_trail_mod( $trail, $args ) { // remove duplicate events trail if ( tribe_is_events() ) { unset ($trail[1]); } return $trail; }If this doesn’t help please include an admin login in the Private Content area so we can be of more assistance.
Best regards,
MikeHey Stefan,
Sorry not with the gallery element, I recommend cloning this element below the original with the columns set for mobile then make this element only show on mobile with the element’s Element Visibility option in the Advanced tab.
Then make the original not show on mobile.Best regards,
MikeHey Julie,
Thanks for your question, this seems to be added via css:.alternate_color { background: #bf5716 url(//your-site.com/wp-content/themes/enfold/images/background-images/floral-dark.png) top center repeat scroll; }Please include an admin login in the Private Content area so we can assist in removing it.
Best regards,
MikeHey digi_informatique,
Thank you for your question, unfortunately I see that you are using OVH hosting and they have disabled the PHP set_time_limit() function, this function to ensure that the WordPress import doesn’t time out, this is different than the current PHP run time limit.
In the threads that I have seen this, the users report back that OVH will not enable this standard PHP function.
Our demo import uses the WordPress import feature which uses this function, in other threads I have also tried manually importing, but this still requires the same WordPress import feature which again times out (cURL error 28)
To work around this I recommend importing your demo on a localhost install and using the Duplicator plugin to migrate/clone it to your OVH host, I believe this will work.Best regards,
MikeHey zimbo,
Thank you for your patience, but unfortunately, there is not a way to add any of the /framework/php/ files to the child theme, you will need to update those files manually with each update.Best regards,
MikeHi,
It depends on your screen size, please see Guenni007 comment above.
When I look at it, it looks good, perhaps you should use “center center” as I pointed out above to center the bear.Best regards,
MikeJune 9, 2022 at 3:33 am in reply to: Footer and header influence each other and socket edition #1354576Hi,
Thanks for the feedback, at the smallest mobile screen size, 375px, your link text is about half of the screen width with your current font size 13px:

in order to have these in one line at this screen width you will need to back the font size 8px which would probably be hard to read, you can try with this css:@media only screen and (max-width: 620px) { .avia-buttonrow-wrap.footer-buttonrow .avia-button { font-size: 8px; padding: 9px 2px 7px; } }To remove the border from the buttons try this css:
#top .avia-buttonrow-wrap.footer-buttonrow .avia-button.avia-color-light { border: none; }After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
Please include an admin login to your site in the Private Content area so we can investigate.Best regards,
MikeHi,
Glad we were able to help, thank you Guenni007 for your help also, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Thank you, I see that the layerslider is showing at full page height and it is the only content on the page, do you plan on adding more content?
I recommend creating new layers that show only on mobile on a layerslider canvas that is the correct size for mobile, such as discussed above, then the arrows should show more centered, or instead I would use the below slider controls as they would stay in place.
I think you can choose the below arrows instead of the default dots.Best regards,
MikeHi,
Thanks for your question, when you say that you are working on your site regularly, do you mean that you are working on new content such as blog posts and articles, or do you mean that you are adjusting the style and layout of your site?
Typically once the majority of style and layout of a site is done the focus is then on the content, that is post and article text and images, once you are at this point then you should not experience caching issues.
If you are still changing whole site style such as colors, font style, etc then it would be beneficial to disable Cloudflare until this part of the development is done.
As I look at your site it seems to me that you would nearly be at the content creation part of development, naturally I would not know your plans, but if you are then I would recommend just adding your new content directly to your live site.Best regards,
MikeHi,
Thanks for the feedback, I don’t use the Cloudflare cache plugin nor have a Cloudflare account, but this thread says that you need to Deauthenticate before disabling, disable alone doesn’t stop Cloudflare from being used.
If you have further trouble disabling Cloudflare please try asking Cloudflare support as they would know about this, thank you for understanding.Best regards,
MikeHi,
That is too bad, anyways when I check your site for mobile I don’t see the same issue, please see the screenshot in the Private Content area.
Your screenshot looks like the full-screen slider, but I see the layerslider, please link to the page for your screenshot so we can examine.Best regards,
MikeHi,
Thanks for your feedback and I’m glad that clearing your Cloudflare cache solved the issue, you ask why after clearing this cache does it take a while for the changes to show on your site, this is normal because Cloudflare cache is not stored on your site and using Cloudflare sets your site to route though Cloudflare first.
We recommend while you are creating your site and making many edits daily, to disable all caching plugins and not use host caching or Cloudflare cache, once your site is the way you like it you can enable these again.
Later when you are adding new posts each day you should not have a issue with Cloudflare cache because new pages and posts are treated differently and Cloudflare will add these, Cloudflare just can’t always know that your old pages & posts have a slight difference and only checks these about once a day or so.Best regards,
MikeJune 7, 2022 at 2:07 pm in reply to: first accordion tab disappears when clicking/opening last tab repeatedly #1354385Hi,
To align the text left, please adjust to this:#top .avia-tooltip.avia-icon-tooltip.avia-tt { width: 550px; text-align: left; }After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
Thanks for the feedback, I added this to your functions.php and it seems to be working, please check.add_filter( 'avf_masonry_loop_prepare', 'avf_masonry_loop_prepare_mod_cat', 10, 2 ); function avf_masonry_loop_prepare_mod_cat( $key, $entries ) { $categories = get_the_category($key['ID']); $separator = ' '; $output = ' <div class="ww-masonry-cat">'; if ( ! empty( $categories ) ) { foreach( $categories as $category ) { if($category->slug == "whats-new" && is_page(13)) { $output .= '<span alt="' . esc_attr( sprintf( __( 'View all posts in %s', 'textdomain' ), $category->name ) ) . '">' . esc_html( $category->name ) . '</span>' . $separator; } else { $output .= '<span alt="' . esc_attr( sprintf( __( 'View all posts in %s', 'textdomain' ), $category->name ) ) . '">' . esc_html( $category->name ) . '</span>' . $separator; } } } $output .= '</div> '; $key['text_after'] .= trim( $output, $separator ); return $key; }Best regards,
MikeHi,
Thank you for the link to your site, please try this code in the General Styling ▸ Quick CSS field or in the WordPress ▸ Customize ▸ Additional CSS field:#top .avia-tooltip.avia-icon-tooltip.avia-tt { width: 550px; }and adjust the width to suit.
After applying the css, please clear your browser cache and check.
Please see the screenshot in the Private Content area of the expected results.Best regards,
MikeHi,
Glad we were able to help, thanks Guenni007, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Thanks for the feedback, I understand that you are using the same background for multiple slides, but try removing it and adding it to each slide as a layer like above.
If this doesn’t help please export your slider and link in the Private Content area through DropBox so we can try.Best regards,
Mike -
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