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September 10, 2022 at 10:56 pm in reply to: Polices choisies qui n'apparaissent pas dans l'aperçu #1364576
Hi,
Thank you for your patience and the login, I was able to login to your site.
I checked your main menu logged in and in incognito (private) mode on Windows with Chrome and found no difference, both were showing the “Alice” font:

If you are seeing the error with IOS (Mac) please note that testing with IOS (Safari) can be hard to clear the cache, often you need to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.Best regards,
MikeHi,
Thank you for your patience, the fallback fonts Helvetica, Arial, sans-serif were chosen by the Dev Team because they are the standard fallback fonts used the in WordPress core.
Preloading entypo-fontello with WP-Rocket is probably a good idea because your visitors will eventually need to load it, but if you are tring to get the fastest first load time then don’t, but your visitors will eventually need to load it anyways.Best regards,
MikeHi,
Glad to hear that you have this sorted out, but unfortunately, the block editor is only available with WordPress v5+
We stopped supporting our older themes when the block editor was introduced with WordPress v5 because it would require a full rewrite of the theme to make it compatible.
Please see this post.Best regards,
MikeHi,
Thanks for your question and your login, I’m glad that you fould a solution but when I login to your site on the pages that you linked to I don’t see a code block, I imagine this is due to you finding a solution using the widgets, but when I check your widgets I’m not sure which one is the issue.
Please create a test page with the code block and link to it with a screenshot, to add a screenshot please try using an Screenshot service and pasting the image URL in your post.
Then link to a version of the same page without the code block using your solution so we can investigate and see your issue.Best regards,
MikeHi,
Thanks for your feedback but the test page Ismael created seems to be a 404 for me and I don’t see an admin login in the Private Content area so I’m not sure if it is in draft status
I’m not seeing an error on your original page and I don’t see an attached screenshot to your post as you replied in your last message.
Please login to the forum instead of using the email option to add a screenshot, please try using an Screenshot service and pasting the image URL in your post so you can point out the error.Best regards,
MikeHi,
WordPress to v4.9.21, will probably work but I don’t recall when the jQuery version changed in the core WordPress, it was just about v4.8 – v4.9
I would try v4.8 first, you can always go up to v4.9.21 later, I would just hope to get you to a stable version first 🙂Best regards,
MikeHi,
Thank you for your feedback, I would recommend a full backup using your webhost backup options, please don’t use a backup plugin unless you have specific knowledge on restoring it. Many backup plugins fail on restore.
If you are using PHP v7.3 with WordPress v6.0.2 then a critical error would be expected as WordPress requires a minimum of v7.4.
If you have disabled all plugins, downgrading to WordPress 4.8 should would correctly as the shoutbox theme was not designed to work with any higher version of WordPress.
Please note that you will open yourself to security issues using WordPress v4.8, this should be ok if you do it temporarily while you are creating your new site, but it is not a long term solution.Best regards,
MikeHi,
Thanks for your question, this css seems to work when I test it:#top.home *{ -moz-filter: grayscale(100%); -webkit-filter: grayscale(100%); filter: gray; /* IE6-9 */ filter: grayscale(100%); }After applying the css, please clear your browser cache and check.
Please note that testing with iPads & iPhones can be hard to clear the cache, often you need to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.
If you find this not working for you, please include an admin login in the Private Content area so we can be of more assistance, often the issue is a missing bracket in the custom css breaking the css for all rules after the missing bracket.Best regards,
MikeHi,
Thank you for your question, based on the file name:
opensans-variablefont_wdthwght-webfont
it is a variable font with weight, so it should include all sizes and weights, you will only need to set the size and weight in your element, or advanced style setting, or in your css, depending on how you are assigning this.Best regards,
MikeHey KD,
Thank you for your question, but unfortunately the Shoutbox is no longer supported since 2020 and WordPress 5.0
I see that your site has this error: jQuery.Deferred exception which could mean that you have a plugin causing the error, try disabling all of your plugins, or that you are using the newest WordPress v6+, try downgrading back to v4.8 as your version of Shoutbox was not meant to run on WordPress v5+ If you do downgrade you will need to downgrade your PHP version on your webhost to 7.4, your new host is probably using PHP v8+ which WordPress v4.8 will not run on.
Because of this limitation, there is not much we can do to correct this error. We recommend using a modern theme like Enfold and taking this opportunity to rebuild your site. Unfortunately, your current theme can not be “upgraded” or “imported” into Enfold, you will need to build it from scratch.
Sorry that this is not the answer you were looking for, but this could be a great opportunity to give your site an updated look and feel.Best regards,
MikeHi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Correct, WordPress will not show you the password, perhaps there is a plugin that will show it to you, but I didn’t find one.Best regards,
MikeHi,
Glad to hear that you have this sorted out, and thanks for sharing your solution.
If you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeSeptember 8, 2022 at 12:52 pm in reply to: Dynamic spacing when headlines need more than one line. #1364328Hi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad to hear this helps, as for your ID and password, I was only able to find a working login by checking many of your past threads, because I recalled being able to login a while back.
If you go to your profile page you can see the capital letter, screenshot below, but WordPress won’t show your current password, so please just note the capital letter for future reference.
Unless there is anything else we can assist with on this issue, shall we close this then?Best regards,
MikeHi,
Thanks for the feedback, please try this css:@media only screen and (min-width: 1919px) { #top #wrap_all #header #av-burger-menu-ul > li.av-active-burger-items { top: 180px; } }Best regards,
MikeHi,
Thanks for the feedback, I check the sizes that you recommended and see that the top gallery is showing two images per row at 488px, while the second area is only one wide. But the second area doesn’t look like a gallery element, it is many 1/4 columns each with a text block element with an image.
Trying to make the columns behave like the gallery element would not be easy and would not be exact, I would recommend using the same elements for both “galleries”.
I believe that your client is changing the size of the browser window and comparing the “in-between” device sizes, if you check the standard device sizes:
375px
425px
768px
1024px
1440px
the top and bottom “galleries” match in their row width. Did your client have any issues with the space between the images? The bottom “gallery” using the 1/4 columns has much more spacing. Try using the 1/4 columns for the top gallery also and they will match much closer.
Your client screenshots are not showing for us, try logging into the forum to paste the url to your screenshots using an Screenshot service.Best regards,
MikeHi,
@tobiastoifl thank you for the login, your horizontal gallery is performing correctly, the click is to advance to the next slide, if you want to open the active slide in a lightbox then
@Guenni007 code above works, thank you @Guenni007, please try this.Best regards,
MikeHi,
Thank you for your patience, I believe you want the burger menu with the logo to be centered on the screen vertically and horizontally, and from your last post it seems you are seeing the error on your desktop. I checked with my Windows desktop at 1920 x 1080 and it seems centered. Below are screenshots for mobile, tablet, and desktop, emulated on Windows Chrome.
Please tell us what OS and device you used, can you include a screenshot and paste the image URL in your post, your screenshot above looks to be a mobile device, but your issue is now with the desktop, and include the screen resolutionBest regards,
MikeHi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad to hear, the auto IDs such as after_tab_section_1 could be different for me than you on the page DOM,
typically I don’t see this issue, but if you have changed the page from the shortcode that I received the auto IDs also change.
Once you can post this page online we can advise.
Let us know when we can login to your site and see the page.Best regards,
MikeHey Guenter,
Thank you for your test page, I think that I prefer your overflow:hidden to the parent container, it is a slight difference, mostly the image edge is sharper.
But I’m not so sure many users will notice it, I’m glad that you pointed it out, and I’m interested in seeing what the rest of the team thinks.
I added this to our internal Slack for everyone’s attention.
Thanks again 👍 🙂Best regards,
Mike -
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