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AuthorPosts
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November 30, 2022 at 7:48 pm #1374509
When working on the start page, when scrolling down, the logo suddenly merges into another photo from the library!
The correct logo appears first, but it changes as you scroll down. In addition, the entire start page was suddenly shot, there was supposedly an automatic backup, the current one was according to the message on the dashboard. Unfortunately, the original page, which I had specially backed up, has also been changed during the backup. The menu is shot, the headline font too,
What happened and how can I repair the damage? Due to my lack of time, this is really a small catastrophe!
Please give me quick feedback. Thank you in advance.December 1, 2022 at 4:05 am #1374546Hey Nic_007,
Thank you for the inquiry.
Have you tried reverting the page to any of the previous revisions? Please check the documentation below for more info.
// https://wordpress.org/support/article/revisions/
You can also ask your hosting provider to restore the site using a backup if it is available.
Best regards,
IsmaelDecember 1, 2022 at 12:20 pm #1374589Hey Ismael,
as I understand it, you have to install such a revision tool first, right? Are backups of the various work steps automatically created that I can fall back on? I honestly don’t understand what I have to do now. I hadn’t made that many changes yet, just want to know what happened and how to fix it. I really need your help and precise description of what to do.
So how exactly can I access my last work steps now?If necessary, I would also reinstall the demo if there is no other solution and you tell me how to do it. But I would like to know how something like this can happen, the font has also changed etc., maybe it’s also because of the new WP and it’s happening again? How can I avoid this?
Best regards,
NicPS: I bought a theme from Austria and have not yet received a German answer to a single support request that I have created (also in German), which would make the work much easier.
December 1, 2022 at 2:54 pm #1374639Hi Nic,
Without seeing your site, I am afraid we cannot tell what went wrong. Could you please create temporary admin logins and post them here privately so we can look into it? :)
If you have imported demo on a clean installation, you can use a plugin such as this one – https://wordpress.org/plugins/wp-reset/ to reset your database and re-import the demo in Enfold theme options.
We are sorry about that but there are only 2 people from our team that speak German at the moment and rest of us speak English so if you do not mind, please post in English (or we can use Google to translate your messages) to receive faster replies.
Regards,
YigitDecember 1, 2022 at 3:42 pm #1374656Hi Yigit,
thanks for the offer of help. To set up a user account for you with admin rights, I need your email address.
Best regards,
NicDecember 1, 2022 at 4:03 pm #1374660Hi Nic,
You can use (Email address hidden if logged out) but please post login credentials here privately :)
Regards,
YigitDecember 1, 2022 at 4:20 pm #1374665oh yes, of course! ;-)
December 2, 2022 at 8:24 am #1374727Hi,
You might have forgotten the site URL. Please note that we will not be able to restore the page if it is not available in your backup or in the revisions list. You may need to recreate the page from scratch if that is the case.
Best regards,
IsmaelDecember 2, 2022 at 1:29 pm #1374766Hi Ismael,
2 similar posts from me were merged and in the other I had already shared my website. In the private content you will find all login data again!
Best regards,
NicDecember 2, 2022 at 2:16 pm #1374778Hey,
Thanks for the information!
I went to Enfold theme options > Header > Transparency Options and deleted transparent logo (other image from your library) and then edited your front page and choose not to display transparent header. That fixed the header issue.
Then I went to Enfold theme options and chose to use classic editor instead of block editor, edited your page and clicked “Screen options” on the top right corner and enabled “Revisions”. You can now edit your homepage and revert to versions that are available from 2 days ago :)
Best regards,
YigitDecember 2, 2022 at 2:49 pm #1374786Hey Yigit,
first of all thanks for your help. However, the changes did not solve the problem, because unfortunately the site still doesn’t look like the demo site. The typeface is completely different (also on sites that I didn’t change) and even within a headline, part was bold and part normal also this also changed. Unfortunately, all these templates have been destroyed. If I were to continue working with it, I would have to check and compare the demo theme at every single point, since apparently a major change has taken place.
Although the vendor said 10 changes are active in the revisions, apparently that wasn’t the case, right? Otherwise you could have just taken 3 steps back? I still don’t understand what happened either. I haven’t changed any of the settings, how can the entire site be so broken? Please tell me what the cause was, are there any bugs on the site?
Luckily I haven’t worked on the website for that long, but does that mean I have to reload the demo site? And if so, can you guys help me with that so that there is a clean solution? I’m really running out of time now and need to be sure I’m working on a demo that works and isn’t always broken.
And it mustn’t be that I can’t use certain options (transparent header) so that there is no destruction on the site. I want to be able to use all of the functions and editors etc.
Thanks in advance for your feedback/help.Many greetings,
NicDecember 2, 2022 at 3:13 pm #1374788Hey Nic,
You are welcome!
We can reset your installation and re-import restaurant demo if you would like :)
I think they may have enabled the revisions 2 days ago so there are only a few available at the moment and up 10 will be available in total. Have you tried reverting to the oldest version to see if that makes a difference?
Regards,
YigitDecember 2, 2022 at 3:28 pm #1374791Hey Yigit,
what did you do to make the revisions visible that weren’t even visible to me? Up to now the revisions weren’t even visible to me and I didn’t want to destroy what you changed so I didn’t do anything with the revisions yet.Unfortunately I don’t know my way around well enough. Can you restore the old version per revisions? Would you then be able to tell from the fact that the font looks tidy again and the logo looks reasonable (that had changed to something else after the crash). The header should of course be with transparency – like in the demo.
Please also look in the private content – thx!
December 2, 2022 at 3:48 pm #1374794Hey,
1- I have reverted the oldest available revision on your homepage. Could you please review it?
2- To display revisions, I simply went to Enfold theme options and switch the editor from block editor to classic editor. Then, I edited your page and clicked “Screen options” on the top right corner and then enabled “revisions”. Then I clicked on the oldest available one and reverted to it :)
3- The way our forums are set up, there is always a moderator available to check the threads. Kriesi and our lead developer are from Austria however all moderators speak English. So as I mentioned in the other thread, you can post in German if you feel more comfortable. In case your case is urgent, please attach “Urgent” to the thread title and we will try to prioritize it :)
Regards,
YigitDecember 2, 2022 at 5:11 pm #13748141- Unfortunately, it still hasn’t been restored, the font is destroyed – even on the pages that I haven’t edited at all.
2- Thanks for the explanation.
3-On the subject of language: unfortunately it doesn’t make sense for me to write in German if I don’t get a German answer anyway, and that was 100% the case so far. :-( I had already written that.December 3, 2022 at 10:57 pm #1374961Hi,
Thank you for your patience, I tried to read through this thread to see what point you are at now and it seems that it is the font, but compared to our restaurant demo the heading fonts are the same:so I’m not sure if you have already resolved this? I also tried the login but the user seems to have been removed.
If this is resolved please let us know so we can close this thread, thank you.Best regards,
Mike- This reply was modified 1 year, 10 months ago by Mike. Reason: remove image
December 4, 2022 at 2:23 pm #1375002Hi Mike,
1 | since the support, who wanted to help to delete the demo, unfortunately didn’t get back to me, I had to do the reset myself. That’s probably why the user set up (for Enfold Support) has disappeared (the reset!). I’ve set it up again now (private content).
Please delete the photos from the post, please send photos only in private content! I changed the name on purpose in my postsI changed the font to Lato. Unfortunately, you can’t see for yourself what to do when you change a styling in the original demo. I’m actually assuming that the typography will not change, just the colors, but the look has changed completely when you switch to “splash green”.
Last time I even thought it blew up the whole demo because the typo looked so bad.2 | Another problem is the logo, which is displayed incorrectly on the pages, only correct on the home page. It only changes when scrolling. What’s going on and how can I fix the error in the system?
Many greetings
December 4, 2022 at 3:01 pm #1375007Hi,
Thank you, I have removed the image.
and thank you for explaining, so at this point can you explain do you want to change the font or change the color of the font?
To change all fonts go to Enfold Theme Options ▸ General Styling ▸ fonts to change the font only for one type of heading go to Enfold Theme Options ▸ Advanced Styling and choose the heading.Best regards,
MikeDecember 4, 2022 at 3:29 pm #1375009Hi,
I actually just wanted to change the colors, more green, because it corresponds to my client’s CI. (#a4ce22)
I will probably then have to change all the green tones accordingly in the styling settings.
The font should remain the same as in the restaurant demo.I am still interested in the following elements from the Health demo, how could I implement them?
1)
4 color areas next to each other with no gap in between Demo Health
Is this possible with 4 color sections and can I put them next to each other without a gap?2)
I also like the color of this green footer (also Demo Health), but I’m not sure yet whether that will be too much green. ;-)
Best regards
December 4, 2022 at 10:42 pm #1375039Hi,
Thanks for the feedback, to change the colors please try the Enfold Theme Options ▸ Advanced Styling and choose the element for the new green, if you have trouble with any specific styling please link to the element so we can examine and assist.
The color bar in the health demo is a grid row with a minimum height of 15px and each cell a different background color.
your screenshot didn’t work so I don’t know if you meant the green in the footer (#658529) or the darker green in the socket under the footer (#425719)Best regards,
MikeDecember 4, 2022 at 10:56 pm #1375042Thanks for the help. The screenshots were actually set to stay on the server for 4 days, strange that they didn’t work. Which website do you use to upload pictures or generate a link?
By the way, anything shot my start page (see my new post). :-(
December 4, 2022 at 11:03 pm #1375044Hi,
ok, I will look for your new post, shall we close this thread then?Best regards,
MikeDecember 4, 2022 at 11:32 pm #1375047 -
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