Hi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hey Protohill,
Thanks for the link to your site, I see that you are using Enfold v4.7.4 with WordPress v6.0.2
I recommend updating to Enfold v5.1.2 and ensure your PHP version is at least v7.4

To update your version of Enfold you will need to download the latest version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.

Best regards,
Mike

Hi,
Thanks for the feedback, if I paste the iframe url in a new tab address bar I can login and the console error is this:

Typically iframes can only be loaded from the same domain unless the target domain has added the CORS policy to allow Cross-Origin Resource Sharing.
Typically you can see the CORS error in the browser console, but I believe that this site is not sending the error to the console, I’m not sure if it is for security or it is how ASP pages work, I don’t have ASP experience.
I recommend asking the people at “my account center” if you can use an iframe, I don’t think that is related to the theme because when I tested with the iframe in a plain html file, not using WordPress or Enfold, I could not login, and you don’t have a working example of the iframe elsewhere, so far we can only login by going to their site.
I also don’t think you should be seeing these errors when you login directly to their site, perhaps this is related to the issue.

Best regards,
Mike

Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hi,
Thanks for your patience and for the login, I found that your un-cached page (logged in) is incorrectly showing the icon grid as “display block”

and the cached page is showing it correctly as “display flex”

I’m not sure why your un-cached page is incorrect, I tested your icon grid on my test site using Enfold v5.1.2 and it shows correctly, so I don’t believe the error is with the version.

I would recommend updating your theme again, but since this is an active site perhaps try creating a staging site to test with first?
Check your webhost to see if you have the one click staging site option, this is a option in most cPanels to create a staging clone of your site to test on it while your site will stay up and running. You can always ask your webhost to help you with setting this up if you want.

Here are some screenshots of what it would look like:

Since your theme is already showing as v5.1.2 to update to a fresh version you will need to download the latest version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.

Best regards,
Mike

Hi,
Thanks for the feedback, unfortunately in my research I can not find a difference between
role=”menu”
and
role=”navigation”
we don’t have access to a screen reader and the WCAG scanners I checked online are not free, so while we could randomly add the role=”menu”, the problem is, from past issues, is that the screen readers are not all the same, I specifically recall Jaws v15 not working on the menu when NVDA v2022 was.
We can add the role=”menu” easily anywhere with javascript for you on your site but if you can link to your testing site so I can check that it works it would help.

Best regards,
Mike

Hi,
Glad to hear this helped you move your project forward, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hi,
Thanks for your patience, as I understand for desktop and mobile the contact form seems to work fine giving a success message, but only in mobile the email is not received.
Please try installing the plugin WP Mail Logging and see if the messages are logged.
If they are not then include an admin login so we can check.

Best regards,
Mike

Hi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hi,
unfortunately, in your case there is no way to do this, the shortcodes created are for the Advanced Layout Builder and have no direct HTML render, you would also need the CSS & javascript to render the elements.
The Advanced Layout Builder is a proprietary editor with custom elements and framework that our team has created over many years.
I can hear your frustration, but to solve this migration you will need to create a new site using the new theme and new builder that you choose.

Best regards,
Mike

Hey abyjrc2016,
Thank you for your question, the error that I see is: Uncaught ReferenceError: urchinTracker is not defined

while I’m not familiar with ASP, I believe that it is because your plid is empty:

When I try to login the page gives a login error, so the page is responding correctly.
Please try checking your plid and the link which where you are getting the link from, I don’t see that this is an error caused by the theme.

Best regards,
Mike

Hey Oliver Ko,
Thank you for your question, the Token field is not for the Theme Forest purchase code, it is for the Envato Token, Envato is the parent company of Theme Forest.
Please see our documentation to create a Envato Personal Token and please not the specific permissions required.
If you have trouble, many customers find the Envato market plugin easier to manage. (also linked in the documentation)

Best regards,
Mike

Hi,
Please try clearing your browser cache , if using Safari, follow these steps and note step 4 where you will Clear the History.
The Google Icon is showing for me:

Best regards,
Mike

Hi,
Thanks for the feedback, the 400 status error is a bad request error, it could be do to the woocommerce test card number is not a real card number, when you ask Stripe be sure to tell them we were using a test card number.
As for your test taking too long, this sounds like the time it takes to get a response back from Stripe, I don’t think that the theme is involved in the payment process and I have not seen any other posts about this. Try disability any caching plugins and see if that helps.
Unfortunately, I don’t believe that we are going to be able to test with a real card to see if the response is different, but with the test card the response was very quick, like a snap.
I don’t know if there is a way to enable a “processing” message while waiting for woocommerce & stripe to work, I would not want to interfere with it.
Try asking woocommerce if this is an option.

Best regards,
Mike