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Hi,
Thanks for the feedback but unfortunately the new login also has 2-factor activated, please try using the email address in the Private Content area for this account.Best regards,
MikeFebruary 27, 2023 at 8:52 pm in reply to: Audio player (Sermons) page contains pastor Coleman #1399449Hi,
Thanks for the login, I found the phrase A list of our latest Sermons, all preached by pastor Coleman in the sub heading of the special heading element on the pages in the search results. The sub heading was disabled but when enabled I could see the text, I removed the text and saved the pages.
You may need to reset the Relevanssi search database as I’m not sure the text will be removed automatically. If this shows in the search results again please check the page for a special heading and enable the sub heading field to remove the phrase.
Also try clearing your caching plugin.Best regards,
MikeFebruary 27, 2023 at 8:21 pm in reply to: enfold, woocommerce, variant-products – No variante sel.,all gallery images show #1399446Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Thanks, we can try disabling your custom postslider.php and see if the child theme then loads correctly, but unfortunately, the Godaddy 2-factor is still on so I can’t login. Please check.Best regards,
MikeHi,
Thanks for the login, but it is not Admin so we can not see any of the pages or theme settings, please upgrade to Admin.Best regards,
MikeHi,
Thanks for trying but the WordPress ▸ Dashboard ▸ Tools ▸ Site Health ▸ WordPress Constants say debug is disabled:

I tried to login to your GoDaddy host but it requires 2-stage authorization, can you disable this?
If so we should be able to access the FTP & the PHP settings from there, If not can you post FTP access for us in the Private Content area so we can enable wp_debug before you switch over to PHP v8?Best regards,
MikeHi,
Thanks but the error There has been a critical error on this website. doesn’t tell us anything helpful.
Please switch back to V7.4.33, disable all plugins, enable WP_DEBUG in the wp-config.php file via ftp, and then switch back to PHP v8, hopefully the WP_DEBUG_LOG will catch the error.
Sorry for so many steps.
Please include FTP access in the Private Content area so we can see the WP_DEBUG_LOG and know which child theme file is causing the error.Best regards,
MikeHi,
Sorry, I have not used CSS Hero before, but I didn’t find any issues reported on the forum.Best regards,
MikeHi,
Sometimes this occurs when a hosting server blocks our domain, kriesi.at, check with your host.
Some hosts like OVH disable the set_time_limit() function and will not enable it so the import times out, check with your host.
Also check your PHP settings to see if the secure options are activated. If “allow_url_fopen, “allow_url_include” and “register_globals” are “off” then try turning these “on”.
If neither of these are the case, please see our documentation on How to manually import a theme demo our demos are installed via the basic WordPress import feature, a xml file import.Best regards,
MikeHi,
Can you tell us what the fatal error message is? That would help. Try enabling wp_debug with the following code, inserted in your wp-config.php file via ftp:define( 'WP_DEBUG', true ); define( 'WP_DEBUG_LOG', true );and then a debug log should be created.
Best regards,
MikeHey MaskiMichener,
Thanks for the login, I see that you are using a child theme with many custom files, I suspect that some of these files are from an older version that didn’t support PHP v8, such as your header.php, for example.
Try enabling the parent theme and then enable PHP v8, if you still get an error it could be one of your plugins, try disabling all of your plugins then enable PHP v8 and enable your plugins one at a time until you find the error.
Enfold v5.4.1 does work with PHP v8.Best regards,
MikeHi,
The reason your zip file themeforest-y9PX3F8H-enfold-responsive-multipurpose-theme.zip didn’t install was because it was the full theme with documentation, Nikko was trying to explain how to find the Installable directory in your zip file.
In your Theme Forest account there a two downloads, one is the full zip with documentation, and the other is the Installable WordPress file only this is the zip you should install.
This is also explained in our documentation TROUBLESHOOT ▸ Missing style sheet error
Once you install the theme you should go to Enfold Theme Options ▸ Demo Import and choose the demo to import.Best regards,
MikeHey Ad-Min747,
You can’t import a single page from another demo to your demo, and you should not import a new demo to your site as the demo will change the theme settings.
You can create a localhost or staging site and import demos there and then Enable the Avia Layout Builder Debugger to copy the page shortcode to your site.
I’ve seen no plans for a frontend editor.Best regards,
MikeFebruary 26, 2023 at 10:23 pm in reply to: Updated to latest version of enfold and it has Broken my full screen slider #1399353Hi,
Have you tried disabling your plugins?
Please include an admin login in the Private Content area so we can be of more assistance.Best regards,
MikeFebruary 26, 2023 at 10:15 pm in reply to: [av_section][av_one_third] and do_shortcode function #1399350Hi,
Thank you for your patience, as I understand it looks like the best solution will be to follow Ismael‘s recommendation and mix HTML tags with shortcodes.Best regards,
MikeFebruary 26, 2023 at 10:04 pm in reply to: Updated to latest version of enfold and it has Broken my full screen slider #1399346Hey A-Wise,
It seems your site is down, if you can login to the backend please include an admin login in the Private Content area so we can be of more assistance.Best regards,
MikeFebruary 26, 2023 at 10:02 pm in reply to: Audio player (Sermons) page contains pastor Coleman #1399345Hey muffinwiz,
On our demo page it is in a special heading at the top of the page:

But I don’t see it on either of the pages you linked to, do you have any of the demo pages still on your site?
If so try deleting them and rebuild your Relevanssi search database and then check again.
If this doesn’t help please include an admin login in the Private Content area so we can be of more assistance.Best regards,
MikeHey tonyiatridis,
To change the portfolio sorting on hover please try this css:#main .main_color #js_sort_items a:hover { color: #800000; }After applying the css, please clear your browser cache and check.
Best regards,
MikeHey Jim Zeigler,
Thanks for your question, if you are using a very old version of Enfold then this could be the cause. We do not have records of purchase codes, Envato (Theme Forest) is the exclusive licensor for Enfold. We can not license directly. You will need to login to your Envato account to download the latest version. If you forgot your Envato login then please recover it from Envato, if you never had an account and someone else bought the theme for you then please contact them because Envato doesn’t transfer licenses from one user to another.
If you can’t contact them, then please create your own account when you purchase a new license.To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.
Best regards,
MikeHi,
Strange, that the WPML message bar would have an effect on the height of the masonry gallery items and that setting the height of the footer-page did seem to help while the WPML message bar was there. This leads me to think that there is a height issue somewhere but I don’t know where.
I asked the rest of the team for ideas, and will reply when I hear back. Thank you for your patience and for using Enfold.Best regards,
MikeHi,
Thanks for the feedback, it doesn’t seem that the customization is_search() || because the error also occurred with the parent theme active.
I see the height for the #footer-page is zero, but the contents of the #footer-page > #av_section_5 is 58px
I added this css to your WordPress ▸ Customize ▸ Additional CSS#footer-page { height:58px; }and it seems to have solved, please clear your browser cache and check.
Best regards,
MikeFebruary 26, 2023 at 6:54 pm in reply to: Widgets – reduce distance between title and content #1399334Hi,
Try this css instead:@media only screen and (max-width: 767px) { .responsive #top #wrap_all #main .sidebar.smartphones_sidebar_active { border-top-style: none; padding-top: 25px; overflow: visible; } .responsive #top #wrap_all #main .sidebar.smartphones_sidebar_active::before { content: ''; position: absolute; top: 0; border: 1px solid #ebebeb; width: 110vw; height: 0px; left: 50%; transform: translateX(-50%); } .responsive #top #main .container .template-page.av-content-small { padding-bottom: 0; margin-bottom: 0; } }Best regards,
MikeHi,
Good point Guenni007, about using the visitor IP geolocation most likely not being GDPR compliant.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeFebruary 26, 2023 at 6:30 pm in reply to: Translation Post Slider “Read more Link” from German to englisch #1399329Hi,
Thanks for the login to your site, I found this script in your child theme functions.php that was changing the post slider read more text:function custom_more_script(){ ?> <script> (function($){ $(document).ready(function(){ $(".more-link").text("Mehr erfahren!"); }); })(jQuery); </script> <?php } add_action('wp_footer', 'custom_more_script');This was also changing the English version of the text, I adjusted to this to account for each language:
function custom_more_script(){ ?> <script> (function($){ $('html[lang="de-DE"] .more-link').text('Mehr erfahren!'); $('html[lang="en-US"] .more-link').text('Learn more!'); }(jQuery)); </script> <?php } add_action('wp_footer', 'custom_more_script');Please clear your browser cache and check.
Best regards,
MikeFebruary 26, 2023 at 5:45 pm in reply to: Events (from Events Calendar) in footer widget wrong color and font #1399326Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeFebruary 26, 2023 at 5:42 pm in reply to: Widgets – reduce distance between title and content #1399325Hi,
Try this css:@media only screen and (max-width: 767px) { .responsive #top #wrap_all #main .sidebar.smartphones_sidebar_active { border-top-style: solid; padding-top: 25px; } .responsive #top #main .container .template-page.av-content-small { padding-bottom: 0; margin-bottom: 0; } }After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
Good tip Guenni007, it looks like v5.4, but a child theme is active so perhaps he is using customized files? It’s hard to say.Best regards,
MikeFebruary 26, 2023 at 5:24 pm in reply to: Events (from Events Calendar) in footer widget wrong color and font #1399321Hi,
Thank you, when I was logged out of your site I was seeing a call for the font ubuntu-condensed-custom but I didn’t see this font installed at Enfold Theme Options ▸ Import/Export ▸ Custom Font Manager nor anywhere else.
I cleared your WP Fastest Cache and now the correct font ubuntu-condensed is called when I’m logged in or out.
Please clear your browser cache and check.
Please note that testing with iPads & iPhones can be hard to clear the cache, often you need to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.Best regards,
Mike -
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