Hi,
Sorry, I have not used CSS Hero before, but I didn’t find any issues reported on the forum.

Best regards,
Mike

Hi,
Can you tell us what the fatal error message is? That would help. Try enabling wp_debug with the following code, inserted in your wp-config.php file via ftp:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );

and then a debug log should be created.

Best regards,
Mike

Hi,
The reason your zip file themeforest-y9PX3F8H-enfold-responsive-multipurpose-theme.zip didn’t install was because it was the full theme with documentation, Nikko was trying to explain how to find the Installable directory in your zip file.
In your Theme Forest account there a two downloads, one is the full zip with documentation, and the other is the Installable WordPress file only this is the zip you should install.
This is also explained in our documentation TROUBLESHOOT ▸ Missing style sheet error
Once you install the theme you should go to Enfold Theme Options ▸ Demo Import and choose the demo to import.

Best regards,
Mike

Hi,
Have you tried disabling your plugins?
Please include an admin login in the Private Content area so we can be of more assistance.

Best regards,
Mike

Hey A-Wise,
It seems your site is down, if you can login to the backend please include an admin login in the Private Content area so we can be of more assistance.

Best regards,
Mike

Hey tonyiatridis,
To change the portfolio sorting on hover please try this css:

#main .main_color #js_sort_items a:hover {
	color: #800000;
}

After applying the css, please clear your browser cache and check.

Best regards,
Mike

Hi,
Strange, that the WPML message bar would have an effect on the height of the masonry gallery items and that setting the height of the footer-page did seem to help while the WPML message bar was there. This leads me to think that there is a height issue somewhere but I don’t know where.
I asked the rest of the team for ideas, and will reply when I hear back. Thank you for your patience and for using Enfold.

Best regards,
Mike

Hi,
Thanks for the feedback, it doesn’t seem that the customization is_search() || because the error also occurred with the parent theme active.
I see the height for the #footer-page is zero, but the contents of the #footer-page > #av_section_5 is 58px
I added this css to your WordPress ▸ Customize ▸ Additional CSS

#footer-page {
	height:58px;
}

and it seems to have solved, please clear your browser cache and check.

Best regards,
Mike

Hi,
Good point Guenni007, about using the visitor IP geolocation most likely not being GDPR compliant.

Best regards,
Mike

Hi,
Thanks for the login to your site, I found this script in your child theme functions.php that was changing the post slider read more text:

function custom_more_script(){
  ?>
  <script>
(function($){
  $(document).ready(function(){
  $(".more-link").text("Mehr erfahren!");
  });
  })(jQuery);
</script>
<?php
}
add_action('wp_footer', 'custom_more_script');

This was also changing the English version of the text, I adjusted to this to account for each language:

function custom_more_script(){
  ?>
  <script>
(function($){
  $('html[lang="de-DE"] .more-link').text('Mehr erfahren!');
  $('html[lang="en-US"] .more-link').text('Learn more!');
  }(jQuery));
</script>
<?php
}
add_action('wp_footer', 'custom_more_script');

Please clear your browser cache and check.

Best regards,
Mike

Hi,
Try this css:

@media only screen and (max-width: 767px) {
.responsive #top #wrap_all #main .sidebar.smartphones_sidebar_active {
    border-top-style: solid;
    padding-top: 25px;
}
.responsive #top #main .container .template-page.av-content-small {
	padding-bottom: 0;
	margin-bottom: 0;
}
}

After applying the css, please clear your browser cache and check.

Best regards,
Mike

Hi,
Thank you, when I was logged out of your site I was seeing a call for the font ubuntu-condensed-custom but I didn’t see this font installed at Enfold Theme Options ▸ Import/Export ▸ Custom Font Manager nor anywhere else.
I cleared your WP Fastest Cache and now the correct font ubuntu-condensed is called when I’m logged in or out.
Please clear your browser cache and check.
Please note that testing with iPads & iPhones can be hard to clear the cache, often you need to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.

Best regards,
Mike

Hey Christopher,
Thanks for the link to your page, as I can’t log in I can’t tell how the element will look when the link is added for the admin, but this css should correct the extra space for everyone else:

.simcal-events .simcal-event-details p {
    margin: 0;
}

After applying the css, please clear your browser cache and check.

Best regards,
Mike

Hi,
I assume you want the mobile header height 45px, try this css:

@media only screen and (max-width: 767px) { 
	.responsive.avia_mobile #top #wrap_all #header *:not(nav *) {
		height: 45px !important;
	} 
	.responsive.avia_mobile #top #wrap_all #header .avia-menu {
		top: -16px;
	}
}

After applying the css, please clear your browser cache and check.

Best regards,
Mike

Hi,
Thanks for your patience, in my tests I disabled the above css and found that the extra space is not margin or padding:

it seems to be the position of the element below, for example on first page load in incognito mode you see the top: 745.766px;

but on reload it’s top: 738.5px;

I tried disabling all of your plugins and child theme, but the only thing that seems to change this is when I disabled your footer page and used the default footer.
I’m not sure why this would correct the issue but I ask that you also test this and see if you get the same result.
Thinking that this might be a new issue I tried to recreate this on my test site with a footer page vs a default footer but I was not able to.

Best regards,
Mike