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Viewing 30 posts - 8,221 through 8,250 (of 34,610 total)
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  • Hi,
    Thanks for the login, I found that your burger menu was #b5b5b5 before hover or click, which is set by Enfold Theme Options ▸ General Styling ▸ Logo Area ▸ Logo Area Secondary Font Color I changed it to black for you.
    The homepage slide show arrows were set to white in the element style tab, I set it to black for you.
    Enfold_Support_599.jpeg
    Please clear your browser cache and check.
    I don’t have any of the devices you listed above, but try checking the screen resolution for them when the burger menu is not showing and we can try to investigate. When I test with my browser Dev Tools the burger menu shows for all screen sizes unless landscape where the main menu shows.

    Best regards,
    Mike

    in reply to: Warning: Publicly accessible Google API key #1400868

    Hi,
    Thanks for the screenshot of your email from Google, please follow the recommendations in the email to add an API restriction to your API key so it can only be used on your site, this is best practice and is recommended by Google when setting up an API key.
    If your key had no restrictions then adding a restriction to your key will solve.
    If you already have a restriction on your key then you can ignore the email because the other site can not use the key.
    Please note that it may take a little while for any changes to take effect and you must have a linked billing account to the API key.

    Best regards,
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: error editing home page #1400861

    Hey jaumem4,
    Thanks for the login, I see that you have a PHP warning in your WordPress Dashboard that you are using PHP v7.3.33
    Please ask your webhost to update your server to at least v7.4 and then check again.

    Best regards,
    Mike

    in reply to: Mobil Phone showing a bunch of code #1400858

    Hi,
    It looks like you have the AMP plugin installed so it is showing a different page for mobile devices, if you don’t it could be an option built into JetPack.
    Please disable the plugin AMP or JetPack or both and clear your browser cache and check again.
    If you still have trouble please include an admin login in the Private Content area so we can be of more assistance.

    Best regards,
    Mike

    in reply to: Maintenance page – avia code #1400855

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hi,
    Try adding this code to the end of your child theme functions.php file in Appearance ▸ Editor:

    function custom_script() { ?>
      <script>
    window.addEventListener('DOMContentLoaded', function() {
    (function($){
    	var width = $(window).width();
    	if (width <= 767) {
    $( '#top.woocommerce-page.archive' ).each(function() {
    $( this ).find( '#woocommerce_product_categories-3' ).insertBefore( $(this).find('.template-shop.content') );
    });
    }
    })(jQuery);
    });
    </script>
      <?php
    }
    add_action('wp_footer', 'custom_script');

    Then clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Double menu #1400853

    Hi,
    Guenni007‘s suggestion of using a topbar menu and the bottom main menu for the one with the mega menu, sounds like the best plan.
    I don’t believe you can add a mega menu to the full-width submenu.

    Best regards,
    Mike

    in reply to: Quantity Selector Not Working Within Product Bundles #1400851

    Hi,
    I’m not sure why this is occurring, it doesn’t occur on your staging site, try to match the settings so it occurs on the staging site so we can check.
    I don’t see this issue on my demo site either.

    Best regards,
    Mike

    in reply to: Text-Blocks, html or special characters #1400850

    Hi,
    Thanks for your patience, I checked both of your sites and see the footer page text block has been corrected at this time, but from your screenshot I can see the error:
    Enfold_Support_597.jpeg
    I believe it’s the &lt;/p&gt; code after the shortcode.
    Sometimes when code is copied in the clipboard code can be converted, perhaps this is what occurred?
    I recall another situation where a client had been copying text from another webpage using Firefox and pasting it into a text block in the “visual” tab, which looked fine, but the copying was actually including HTML from the source page and it was only noticed in the “text” tab.
    The solution in this case was to inform the client that the browser may do this and to paste any copies first into a plain text editor to check for extra code.
    Perhaps this is what occurred with your client?

    Best regards,
    Mike

    in reply to: Woocomerce Review Tab on Product Page Adjustment #1400847

    Hi,
    Please try this css:

    @media only screen and (max-width: 767px) { 
    	#top.single-product #reviews .comment_container img,
    	#top.single-product #reviews.cr-reviews-ajax-reviews #comments.cr-reviews-ajax-comments .cr-ajax-reviews-list .cr-avatar-check {
    		display: none;
    	}
    	#top.single-product #reviews.cr-reviews-ajax-reviews #comments.cr-reviews-ajax-comments .cr-ajax-reviews-list .comment_container .comment-text {
    		margin: 0;
    	}
    	#top.single-product #reviews .comment_container {
        padding-right: 0;
    }
    }

    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Blog image overlay #1400846

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Maintenance Mode #1400845

    Hey sarthakchoudhary,
    Thanks for your question, the maintenance options is for the whole site, if you don’t want to show a single page try setting that page to “private” you can use the “Quick Edit” option:
    Enfold_Support_593.jpeg
    or the Visibility option under Publish:
    Enfold_Support_595.jpeg
    I have not tested any plugins with this option, but you can try these: maintenance mode single page

    Best regards,
    Mike

    in reply to: CSS error. Can’t save Enfold options #1400844

    Hi,
    Thanks for your patience, your Enfold-Theme Options sound like a javascript error but it is not showing on the frontend, please include an admin login in the Private Content area so we can be of more assistance.

    Best regards,
    Mike

    in reply to: Google recaptch issue V2 #1400843

    Hi,
    Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hi,
    Thanks for your patience, I checked our Church Demo and my demo page, which uses the Events Countdown element on the homepage and it seems to be working. Have you tried disabling plugins or custom functions to determine if there is a conflict?
    Please include admin login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Mike

    in reply to: cookies #1400838

    Hey Gianluca,
    Thanks for your patience I see that you are using the Youtube Embed Plus plugin for your videos and the videos don’t actually load until someone clicks on the video image.
    unfortunately, I don’t see a way to prevent this plugin in the theme, perhaps try using the Borlabs cookie plugin, many users report that it works well, here is an KB article on how to use it with Youtube videos and plugins.

    Best regards,
    Mike

    in reply to: Image Sizes and Aspect Ratio #1400836

    Hi,
    Sorry for our delayed response, and thank you for your patience the image you should choose is the Entry with Sidebar – 845 × 321
    Enfold_Support_589.jpeg
    This is the original demo size:
    Enfold_Support_591.jpeg

    Best regards,
    Mike

    Hi,
    Thank you for your patience, I see that the slider images end with the lazy load &is-pending-load=1 this is from the JetPack ▸ Enable Lazy Loading for images setting, I disabled this for you and now the dynamic images show.
    Please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Blog image overlay #1400832

    Hi,
    How do you want the white overlay always over the image or only on hover?
    When I checked the overlay was only 60px wide on the right, I thought this was an error so I added background: transparent; to the css above, try removing this if you only wanted that.

    Best regards,
    Mike

    in reply to: Blog image overlay #1400830

    Hi,
    To always show the icon and prevent the hover animation I adjusted the css to this:

    .big-preview .image-overlay .image-overlay-inside::before {
      border-radius: 0;
      left: 25px;
      width: 50px;
      height: 50px;
      line-height: 50px;
      top: 60px;
    }
    
    #top .big-preview .image-overlay {
      width: 60px !important;
      left: auto !important;
      right: 0;
      overflow: visible !important;
      opacity: 0.85 !important;
    background: transparent;
        top: 0px;
    }
    a:hover .image-overlay .image-overlay-inside {
        -webkit-animation: none;
        animation: none;
    }

    Please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Maintenance page – avia code #1400829

    Hey laiaemn,
    Please use the option Enfold Theme Options ▸ Maintenance Mode ▸ Enabled – Use selected page content without redirect
    not Enabled – Redirect to selected page

    Best regards,
    Mike

    Hi,
    Glad Yigit could clarify this and you are able to work around it, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: ICONLIST – different layout for smartphone #1400826

    Hi,
    Glad Guenni007 could help, thank you Guenni007, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hey Rob Marlbrough,
    Thanks for the link to your site, I was not able to reproduce this, please disable the Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression and enable the Enfold Theme Options ▸ Performance ▸ Delete old CSS and JS files so we can see the source of the css.
    Can you log in to our support forum? You have sent this via an email form that is not appropriate for support requests.

    Best regards,
    Mike

    in reply to: WordPress reset can’t use license anymore #1400799

    Hi,
    I believe the error you are seeing is because you are trying to upload the full theme zip file with documentation. In your Theme Forest account there are two zip files you can download for the theme, one is the full zip with documentation and the other is the Installable WordPress file only zip, please try this one instead.
    The license doesn’t know which domain you are using and is not locked to one domain, it only checks that you are using the license on one domain at a time.

    Best regards,
    Mike

    in reply to: “avia_framework_post” Post Type #1400798

    Hi,
    Glad Nikko was able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Submenu sticks on mobile #1400797

    Hi,
    Thanks for the feedback, I first copied your page to my test site and the error didn’t occur so this rules out a bug in the theme, then I saw that you have two parent themes installed Enfold v5.4.1 & Enfold v4.9.2.2 so I tried activating both of these, but the error only occurs with your child theme, so I removed your custom code your your child theme functions.php, but this didn’t solve. I tried disabling your plugins and removing your child theme Quick CSS, but this didn’t solve.
    so I don’t know why this is occurring but this css solves the issue:

    @media only screen and (max-width: 767px) { 
    	#top #wrap_all #main #sub_menu1 {
    		 position: absolute !important;
    		 top: auto !important;
    	}
    }

    I have added this to your Quick CSS, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Trying to re-lodate the sidebar for single-product #1400749

    Hi,
    Thank you for your question, please see this solution for the structure you are requesting.
    This structure will crete a right side sidebar, let us know if you were expecting a different placement.

    Best regards,
    Mike

    in reply to: WPRocket Delayed Javascript execution #1400740

    Hi,
    I believe this is because the call to the constructor is made before jQuery is loaded.
    Try excluding these files:
    shortcodes.min.js
    shortcodes.js
    avia.min.js
    avia.js

    If this doesn’t help please include an admin login in the Private Content area so we can be of more assistance.

    Best regards,
    Mike

Viewing 30 posts - 8,221 through 8,250 (of 34,610 total)