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Viewing 30 posts - 8,221 through 8,250 (of 34,913 total)
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  • in reply to: 6 rows are not centered – too much space left side #1402810

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Product-grid is still showing out-of-stock-products #1402809

    Hi,
    Glad to hear that you found the cause, to help me understand the issue so I can submit it to the Dev Team, you are downloading a xml file from your supplier of your products which you upload via the All Import plugin, this file sets the stock status of the products, correct?
    Can this import file be imported directly via the WordPress Importer or must the All Import plugin be used?
    Your plugin looks like a paid only plugin, so this could be an issue for the Dev Team to test how the plugin is setting the stock status, our elements are using the woocommerce function to look for the stock status, when we export products using the WordPress export feature and then import the xml file into a different install with the WordPress import feature the stock status is correct for both Enfold elements and woocommerce elements.
    Have you tried going to WooCommerce ▸ Status ▸ Tools and updating WooCommerce transients, or Update database, or regenerate the Product lookup tables?

    Best regards,
    Mike

    in reply to: Text instead of parallax #1402805

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: multiply a text field #1402777

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Hide Menu on transparent header #1402773

    Hi,
    Try adding this css:

    @media only screen and (min-width: 767px) { 
    	#top.home .av_header_transparency .logo {
    		visibility: visible;
    	}
    }
    

    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: 6 rows are not centered – too much space left side #1402769

    Hi,
    Please try adding this css:

    #av-extra-columns .entry-content-wrapper {
    display: flex;
    flex-flow: row wrap;
    justify-content: center;
    }

    If this still doesn’t help then please include an admin login in the Private Content area so we can be of more assistance.
    Please see the expected results screenshots in the Private Content area.

    Best regards,
    Mike

    in reply to: Update #1402708

    Hey Schubert LuzLicht,
    Envato doesn’t use the Themeforest API Key anymore, you must login to your Theme Forest account and create a new Envato Token
    But first you must manually update your theme, to update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg
    If you don’t have a Envato Theme Forest account because a developer installed the theme for you, then you will need at ask that developer to manually update the theme for you as following the instructions above and create a new Envato Token for you.
    If you can’t do that then you can create a new Envato Theme Forest account when you purchase a new license, Envato will not transfer licenses and due to our contract with Envato we can not manage or sell licenses directly.

    Best regards,
    Mike

    Hi,
    It looks like perhaps you missed the instructions for the plugin that I linked to above.
    When you add HTML the fields that give the warning you need to change the Greater Than (>) and Less Than (<) symbols to ###lt### and ###gt###
    so <span> will look like ###lt###span###gt###
    This is what the link “Read more” in the red warning message in the element explains
    Enfold_Support_658.jpeg
    ignoring these warnings could lead to errors in your page, elements behaving incorrectly, and in some cases a crash in your page.

    Best regards,
    Mike

    Hi,
    Ok thanks, I have reported this to the Dev Team for their review and I will reply when I hear back from them, thank you for your patience and using Enfold.

    Best regards,
    Mike

    in reply to: Page with missing or incorrect canonical reference #1402678

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Adjust extra elements in header #1402677

    Hi,
    Ok, as it seems that we can’t reproduce this issue and it may be more specific to your phone we will let it be for now as you stated.
    If you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: grid row and columns – 2 per line on mobile #1402675

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: align the text block with the Logo. #1402674

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: change colour og link typography #1402673

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Problem with Woocommerce product attributes #1402671

    Hi,
    Thanks for the feedback, it doesn’t seem that woocommerce offers a function to show more attributes, only the variations, at least from what I could find.
    I recommend asking the woocommerce support team if they do have a function for this as they would know better than us.

    Best regards,
    Mike

    Hi,
    Thank you for your patience, so the issue only occurs when the Enfold option at Enfold Theme Options ▸ Select Your Editor ▸ Classic Editor is enabled, but not with the Block Editor option?
    If the Classic Editor plugin is used instead of the theme option the issue doesn’t occur?

    Best regards,
    Mike

    in reply to: Page with missing or incorrect canonical reference #1402624

    Hi,
    This is your homepage that page is /forside/ the theme sets it’s path to domainname.dk/ but the Yoast SEO plugin sees the backend path domainname.dk/forside/ so this advanced option fixes the path, all of your other pages use their original path so this is not needed.

    Best regards,
    Mike

    in reply to: Mobile alignment #1402622

    Hi,

    @orthomedtherapyro
    , Oh, I see this is not your thread…
    To adjust the negative margin for the 3 columns for mobile, go to the first column Edit Column ▸ Row Settings ▸ Row Margins where the default value for the top margin is -200px:
    Enfold_Support_759.jpeg
    then select the mobile option and enter a different value:
    Enfold_Support_761.jpeg
    This will move the column down, but your slider captions have too much text to show well on mobile you will probably want to create a second slider to only show on mobile with much less text or use a different slider element for mobile.
    If you have any further questions please create a new thread as each user and issue should have its own thread and this thread is already very long.

    Best regards,
    Mike

    in reply to: Logo placement in mobile devices #1402617

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Polylang and language “switch” possible? #1402616

    Hi,

    @deposted
    this would not be easy and require you to make some customizations, the theme doesn’t support this automatically, see the Polylang documentation: Add a language switcher anywhere.
    If you have further questions please create a new thread, since this is not your thread posting your login here will not be private and you will not see anything we write in the Private Content area.

    Best regards,
    Mike

    in reply to: Mobile alignment #1402612

    Hi,
    I’m not seeing this on your homepage:
    Enfold_Support_757.jpeg
    are you seeing this on a different page?

    Best regards,
    Mike

    Hi,
    If you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: 2 Blog Grid Columns on desktop, 1 column on mobile #1402582

    Hi,
    Glad Nikko was able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hi,
    Thanks for the feedback, if your other sites are mirrors with the same HTML in the fields and show the red warnings as in the screenshots above, please remove the HTML as I explained above.

    Best regards,
    Mike

    Hi,
    Thanks for the video, I tried to recreate this on my test site and was not able to, please see the video in the Private Content area.
    While I see this is occurring on your site I imagine it is due to a possible plugin conflict, try disabling all of your plugins and clearing your server cache. If that resolves the issue, reactivate each one individually until you find the cause.
    I also recommend checking if this is occurring to “published” pages, where you make a change and then publish, view the frontend, then return to the backend via the admin link in the toolbar, not the browser back button, and check the backend.
    If this works correctly it could allow you to continue working without removing the conflict.

    Best regards,
    Mike

    in reply to: Widgets not Showing Properly After Update #1402579

    Hi,
    Glad Nikko was able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Mobile alignment #1402578

    Hi,
    Thanks for the feedback, at the end of your css above there is a rouge */:
    Enfold_Support_745.jpeg
    please remove this if it is in your css.
    But this didn’t affect your site for my mobile Android, as I found no issues like in your screenshots:
    Enfold_Support_747.jpeg
    Enfold_Support_749.jpeg
    If you are still seeing the error try clearing your browser cache following these steps for Safari and note step 4 where you will Clear the History.

    Best regards,
    Mike

    in reply to: Change Button Colour #1402577

    Hey ballindigital,
    Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    .main_color .avia_ajax_form input[type='submit'].button {
    	color: #444;
    }
    .main_color .avia_ajax_form input[type='submit'].button:hover {
    	color: #fff;
    }

    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Link directly to the anchors #1402575

    Hey schweg33,
    On the first page, the target page, add a unique ID to each span to create the anchor, for example:
    <span id="bischa" style="color: #ff0000;">bischa</span>
    On the second page create your links using the ID like this:
    <a href="/text-fuer-einen-test#bischa">link to bischa on other page</a>
    Please note that you need to use the full url and ID to the first page.

    Best regards,
    Mike

    in reply to: Accordion in Footer #1402573

    Hi,
    Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

Viewing 30 posts - 8,221 through 8,250 (of 34,913 total)