Forum Replies Created

Viewing 30 posts - 7,171 through 7,200 (of 34,961 total)
  • Author
    Posts
  • in reply to: Disabling popups #1410139

    Hi,
    Glad to help, we will leave this open to hear back from you when you find a solution from either GetResponse or perhaps a freelance javascript coder, I imagine there will be other users in the same situation as you.

    Best regards,
    Mike

    Hi,
    Thanks for your patience and the login, I took a look but I didn’t see a directory /templates/ for your custom files, I would note that I see you are not using a child theme and I assume your customizations are in the parent theme which will be lost on any updates, do you plan on using a child theme?
    Which file did you model your template after a page, portfolio, etc? Try comparing yours to the theme file perhaps you are not using the same structures.
    Perhaps you could explain further the files and link to the page so we can understand better.
    Please note that when you “bump” a post it moves it to the bottom of the list with the new posts, we typically try to resolve the older threads first, Thank you for your patience and understanding.

    Best regards,
    Mike

    in reply to: Product-category page design #1410105

    Hey loyalthemes,
    Thanks for your patience, there isn’t a page that you can change for your category pages, but when I compare the two they look very similar, if you disable the category sidebar at Enfold Theme Options ▸ Sidebar Settings ▸ Sidebar On Archive Pages then the items will be full width, then you would need just some css to make the price larger and any other adjusts you would like.

    Best regards,
    Mike

    Hi,
    Thanks for the link to your site, your iframe height is set by the shortcode you posted above, look for height=”640px” you need to change this to a smaller number like 300px, depending on your video aspect ratio this may make your video narrower.

    Best regards,
    Mike

    Hi,
    Glad Guenni007 could help, thank you Guenni007, do you need any further help or shall we close this then?

    Best regards,
    Mike

    in reply to: Overlay on Masonry #1410102

    Hi,
    The same css should work, it does on my install, if it doesn’t work for you please link to your page so we can check.

    Best regards,
    Mike

    in reply to: Menu position on hover reaching into main content #1410098

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Disabling popups #1410097

    Hi,
    After removing the snippet you need to add the GetResponse code back into your Head, Footer and Post Injections plugin, I did this for you and now the popups are working. Please clear your browser cache and check.

    Best regards,
    Mike

    Hey Xiscoj,
    Thanks for your patience but we are not able to view your page without a login, it seems to be in draft.
    But as I understand you want a full page image to show on both desktop & mobile and show the full image, since the desktop is a landscape profile and the mobile is a portrait profile you can’t show a full landscape image on mobile and have it full screen, the aspect ratio is not correct.
    So you should create a new portrait sized image as your mobile image so it will show as you wish full screen and use two elements one with the visibility set to show on desktop and one for mobile.
    If your not sure what I mean please include an admin login in the Private Content area and create a test page for the full screen image for desktop and link to it, and then create a new image from your original that is 425px by 768px in a portrait layout, and link to it so we can help you add the second element to show this image for mobile.

    Best regards,
    Mike

    in reply to: Multiple images in light box #1410087

    Hi,
    Glad Guenni007 could help, thank you Guenni007, were you able sort this out or did you need further assistance?

    Best regards,
    Mike

    in reply to: Adjust mobile menu slide out on desktop #1410086

    Hi,
    Glad Guenni007 could help, thank you Guenni007, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Buttons to bottom on row grid #1410085

    Hi,
    Glad Guenni007 could help, thank you Guenni007, unless there is anything else we can help with on this issue, shall we close this then?

    Best regards,
    Mike

    in reply to: Menu position on hover reaching into main content #1410084

    Hi,
    Thanks for checking the login, I must have made a paste error, anyways I corrected your css, please clear your browser cache and check.
    Enfold_Support_2289.jpeg
    Enfold_Support_2292.jpeg

    Best regards,
    Mike

    in reply to: Styling contact form 7 like Enfold #1410083

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: update caused critical error for child #1410082

    Hi,
    When I checked the parent theme was active, I enabled the child theme and it looks like your customizations are showing, please check.

    Best regards,
    Mike

    in reply to: how to add social media icons within drop-down menu #1410019

    Hey laptophobo,
    Try this solution, in my test it seems to work on your site, Please see the screenshot in the Private Content area.

    Best regards,
    Mike

    in reply to: Menu position on hover reaching into main content #1410007

    Hi,
    Try wrapping the desktop padding with media query like this:

    @media only screen and (min-width: 768px) {
    ...
    }

    and the mobile version in a separate media query like this:

    @media only screen and (max-width: 767px) {
    ...
    }

    If this doesn’t correct please include admin login in the Private Content area so we can help, the login above is not working.

    Best regards,
    Mike

    in reply to: Menu position on hover reaching into main content #1409961

    Hi,
    I found that this css was causing the large gaps: padding-top: 180px !important;
    I commented it out for you:
    Enfold_Support_2283.jpeg
    and now the mobile menu is correct:
    Enfold_Support_2285.jpeg
    please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Styling contact form 7 like Enfold #1409959

    Hi,
    Glad to hear that this helped, thank you for using Enfold.
    Please open a new thread for each issue, this helps other users find solutions based on the opening subject line quicker and helps keep the thread length manageable and on topic for multiple mods to assist. Thank you for your understanding.

    Best regards,
    Mike

    in reply to: update caused critical error for child #1409926

    Hi,
    When I check your site the Enfold theme options do not display in the admin tool bar or in the admin panel, when I switch to the Enfold parent theme the theme options show and the frontend shows. I don’t see any specific customization in your index.php but it is missing many lines when compared to the current theme index.php
    I recommend removing this file.
    Your child theme stylesheet is also missing the Template: enfold so WordPress doesn’t know it is a child theme, try adding this.

    Best regards,
    Mike

    in reply to: Styling contact form 7 like Enfold #1409925

    Hi,
    Thank you for your patience, I found some errors in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field and I corrected them and added this css:

    #top .wpcf7-form input[type='text'],
    #top .wpcf7-form input[type='email'],
    #top .wpcf7-form input[type='tel'],
    #top .wpcf7-form .wpcf7-textarea {
    border: 2px solid #222;
    background: transparent;
    color: #222;
    font-family: "HelveticaNeue", "Helvetica Neue", Helvetica, Arial, sans-serif;
    font-size: 18px;
    line-height: 1em;
    padding: 13px!important;
    border-radius: 2px;
    }
    
    #top .wpcf7-form .wpcf7-submit {
    padding: 16px 20px;
    border-radius: 2px;
    border: 2px solid #222;
    background: transparent;
    color: #222;
    font-size: 0.92em;
    min-width: 142px;
    }

    please clear your browser cache and check.

    Best regards,
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: OnePager Menu doesn’t work #1409886

    Hi,
    Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hi,
    Glad to hear that you have this sorted out, you should have no issues with PHP v8+ and future WordPress versions but I recommend updating your site with each theme update that is available.
    I also recommend enabling automatic server backups for both files and database, most errors will require a database roll back.
    Unless there is anything else we can assist with on this issue, shall we close this then?

    Best regards,
    Mike

    in reply to: Change image size in blog post #1409884

    Hi,
    Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    #top.single-product .woocommerce-Tabs-panel--description > h2:first-child {
    	display: none;
    }

    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: WP Store locator Store: The text contains 0 words #1409880

    Hi,
    The Gutenberg editor is from the WordPress core files and not from the theme.
    Supporting third party plugins is outside of our support scope, I don’t see that I can open a issue for the Dev Team that is about two plugins not working together when the Gutenberg editor is used.

    Best regards,
    Mike

    Hey markpay10,
    Thanks for the link to your site when I go to /wp-content/themes/enfold/style.css on your site I see your Enfold stylesheet and see that you are using v4.5.6 so your theme is still in place.
    Have your checked to see if your webhost has a working backup from before this error occurred?
    Your version doesn’t support PHP v8 or the latest WordPress, if you changed your PHP version just before this occurred try going back to PHP v7.4 on your server, perhaps your server automatically changed your PHP version so please check.
    Otherwise I would recommend downloading the latest installable WP version from your Theme Forest account and upload it to your site via FTP.
    See our documentation for Update via FTP
    Please note that you don’t need to change anything with your child theme, and don’t try to overwrite the /wp-content/themes/enfold/ directory with the FTP files, this may leave old unused files behind and cause errors, instead delete the /enfold/ directory and upload the new files in a new directory.
    Perhaps a full backup in your server tools would be a good idea.

    Best regards,
    Mike

    in reply to: WP Store locator Store: The text contains 0 words #1409794

    Hi,
    Thanks for the login, I enabled the Classic Editor at Enfold Theme Options ▸ Select Your Editor ▸ Use WP Classic Editor and now the word count works, please check:
    Enfold_Support_2266.jpeg

    Best regards,
    Mike

    in reply to: noas.com fullwidth easyslider not responsive #1409793

    Hi,
    I don’t think that you understood what I wrote above, yoy are uning Enfold v4.7.5 in order to update your theme to v5.6.2 you will need to login to your Theme Forest account and download the latest installable WP version and then upload to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New and follow the instructions above.
    If you have customized any of the core theme files you will loose these customizations, but this would be true no matter how you update your site, so assuming that you have not customize any of the core files you will not lose anything. I took a quick look at your header.php & functions.php and didn’t see any customizations so unless you modified another file you should be ok.
    This message is in our “contact form” thread which is not appropriate for support, Please start a new thread in the support forum.

    Best regards,
    Mike

    in reply to: Slide show #1409792

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

Viewing 30 posts - 7,171 through 7,200 (of 34,961 total)