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Hey flylanddesigns,
Thanks for your patience, I checked your site and it looks like you have changed you menu back to a top menu, but on one of my test sites I added a lot of menu items to the sidebar header and for smaller tablets it seems that the sidebar header is scrollable, please see the link below. Was yours not scrollable?Best regards,
MikeHi,
I don’t believe that this is a something new, as the post I found is from 2015, the issue points to the PHP GD Library used by WordPress and not from Enfold. As my example post shows not every image size is affected and as you say at some point your color profile in Lightroom had accidentally changed to ProPhoto RGB, which you said that you don’t normally use.
Anyways, I’m glad that we found the issue and hopefully the Image Magick plugin helps you, but if it doesn’t at least you know how to fix in your lightroom.
Unless there is anything else we can assist with on this issue, shall we close this then?Best regards,
MikeHi,
Glad to hear that you have this sorted out, do you mind sharing the steps for future readers that have the same issue?
To remove the powered by Enfold WordPress Theme in the footer, please see Copyrights info in our documentation, you would go to Enfold Theme Options ▸ Footer ▸ Copyright and add[nolink]Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHey TakoHof,
Thanks for the ftp login, it doesn’t look like you have installed WordPress, it looks like you have the theme installed in the root of your domain instead of WordPress.
Please remove these files and first install WordPress.
It looks like your webhost is site.eu, please see this article by your webhost and scroll down the heading: How to create a WordPress website easily at Site.eu you will see it says:Site.eu offers you one-click installation for 300+ open source systems, including WordPress
so there is a one click option to install WordPress in your webhost, please look for this or ask your webhost support for help, I’m not familiar with site.eu.
Then after you install WordPress go to WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New and install Enfold.
If you have trouble installing the theme after you install WordPress then include a admin login for us in the Private Content area below so we can help, but first you need to install WordPress.Best regards,
MikeHi,
It would the content files, but the real content like posts, pages, and theme settings are all in the database, so you must save the database and find someone the transfur it for you, it is very tricky to do.Best regards,
MikeHi,
The theme does, and my test site is running fine, but this is not a theme issue core WordPress files are giving a 404 error and reinstalling the WordPress doesn’t solve.
I have not seen a situation like this before.Best regards,
MikeHi,
I would say that it is safe to test, it was Tested up to: 6.1.3 and it has Active installations: 60,000+Best regards,
MikeHi,
Thank you for the link to your site I tested the code they gave you and it is working, but the player is at the bottom of the page.
So to move this to just before the content on posts I created a shortcode for it by adding this to your child theme functions.php:function trinity_shortcode() { return "<script>const trinityScript = document.createElement('script'); trinityScript.setAttribute('fetchpriority', 'high'); trinityScript.src = 'https://trinitymedia.ai/player/trinity/2900013165/?pageURL=' + encodeURIComponent(window.location.href); document.currentScript.parentNode.insertBefore(trinityScript, document.currentScript);</script>"; } add_shortcode( 'trinity', 'trinity_shortcode' );and then I added it to your page with this in your functions.php
function trinity_before_the_content( $content ) { if ( is_single() ) { $custom_content = '[trinity]'; $custom_content .= $content; return $custom_content; } else { return $content; } } add_filter( 'the_content', 'trinity_before_the_content' );Now it shows before the content on your single posts, please check
Best regards,
MikeHi,
Unfortunately they were worse, so I reinstalled v6.0.3 but your backend is still not working right.
Do you still have access to the other server?
I have not seen a situation like this before.
I believe you should be able to install a new wordpress install on a test domain, and then copy the /wp-content/ directory to the new install and then copy the database to the new install and this should work, but I have not done this before. Try asking your godaddy support if they could help you with that.Best regards,
MikeHi,
That didn’t work, do you know what version of wordpress it was before updated?Best regards,
MikeHi,
So you just moved it here yesterday so there are no backups before that?
Shall I try reinstalling WP?Best regards,
MikeHi,
Thanks, I was able to login, and this is not a theme error this looks like a wordpress error you are getting 404’s on core WP files.
We could try reinstalling WP, but how long has the backend been like this? If you have a godaddy backup of the site when the backend was working I think it would be better to do that and then I could update the theme again, otherwise I could try reinstalling WP.Best regards,
MikeHi,
Yes I updated it, but I can’t login to the wordpress site, please login and check if it’s working correctly or please include an admin login in the Private Content area so we can check.Best regards,
MikeHi,
Thanks I clicked it but still need you to check your email for a 6 digit codeBest regards,
MikeHey Susanne,
Thanks for your patience, we don’t have an option to hide sidebars on tablets, you can set the global sidebars at Enfold Theme Options ▸ Sidebar Settings but for tablets you would need to use css like this:@media only screen and (max-width: 1366px) { #top #main .sidebar { display: none; } #main .container .content.av-content-small.units { width: 100%; border: none; } #main .content .entry-content-wrapper { padding-right: 0; } }After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
Glad to hear the desktop is working, for mobile you mean the burger menu is not opening, correct?
I don’t have an iPhome but it’s working for Android
Please note that testing with iPhones can be hard to clear the cache, often you need to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.Best regards,
MikeHi,
Happy to help, I will leave this open for now, please reply back when you have it sorted out and we can close this thread.Best regards,
MikeHi,
I was not able to login because of the godaddy one-time code, but the only link that needs to work is “Upload Theme” in the first screenshot.
If this doesn’t work for you I could manually update it for you in your Godaddy host panel using the file manager, can you disable the one-time code or can you reply back quickly with the code?
I will need your latest installable WP version from your Theme Forest account to install it for you can you link to it via Dropbox or Google Drive?Best regards,
MikeHi,
Thank you for the link to your site I found that you had custom css in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field that was hiding it on mobile. I disabled this css for you and now your code block shows on mobile.
Please clear your browser cache and check.Best regards,
MikeHey michelleornest,
Thank you for the link to your site, try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:@media only screen and (max-width: 479px){ .responsive #top #wrap_all #header .social_bookmarks, .responsive #top #wrap_all #main .av-logo-container .social_bookmarks { display: block; } }After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
The version 4.2.6 is not WordPress 6+ ready, this is why you are experiencing issues, please update to v5.6.3
The Envato (Theme Forest) API is no longer use by Envato, after you update you need to create a Token in your Envato account.
I don’t expect any issues updating with the steps below, but as with anything in computers backing up first is a good idea.
I recommend backing up with your webhost server tools and not a “backup” plugin unless you have experience with a specific one, those plugins don’t always work but your webhost server backup will.
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
then you will see the Theme updated successfully message.
Best regards,
MikeHey flylanddesigns,
If you import a new demo it will overwrite your theme settings and add pages and posts, it won’t overwrite your child theme style.css or your functions.php but you may lose your Quick CSS customizations.
I recommend creating a staging site and test how the new demo import works there first
Most cPanel webhosts have a staging site option, some in the dashboard:
Others add the option in the Softaculous WordPress Management
There may be other staging site options in different cPanel servers, these are the two that I have seen.Best regards,
Mike
