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Hi,
Thank you for the link to your site I tested the code they gave you and it is working, but the player is at the bottom of the page.
So to move this to just before the content on posts I created a shortcode for it by adding this to your child theme functions.php:function trinity_shortcode() { return "<script>const trinityScript = document.createElement('script'); trinityScript.setAttribute('fetchpriority', 'high'); trinityScript.src = 'https://trinitymedia.ai/player/trinity/2900013165/?pageURL=' + encodeURIComponent(window.location.href); document.currentScript.parentNode.insertBefore(trinityScript, document.currentScript);</script>"; } add_shortcode( 'trinity', 'trinity_shortcode' );and then I added it to your page with this in your functions.php
function trinity_before_the_content( $content ) { if ( is_single() ) { $custom_content = '[trinity]'; $custom_content .= $content; return $custom_content; } else { return $content; } } add_filter( 'the_content', 'trinity_before_the_content' );Now it shows before the content on your single posts, please check
Best regards,
MikeHi,
Unfortunately they were worse, so I reinstalled v6.0.3 but your backend is still not working right.
Do you still have access to the other server?
I have not seen a situation like this before.
I believe you should be able to install a new wordpress install on a test domain, and then copy the /wp-content/ directory to the new install and then copy the database to the new install and this should work, but I have not done this before. Try asking your godaddy support if they could help you with that.Best regards,
MikeHi,
That didn’t work, do you know what version of wordpress it was before updated?Best regards,
MikeHi,
So you just moved it here yesterday so there are no backups before that?
Shall I try reinstalling WP?Best regards,
MikeHi,
Thanks, I was able to login, and this is not a theme error this looks like a wordpress error you are getting 404’s on core WP files.
We could try reinstalling WP, but how long has the backend been like this? If you have a godaddy backup of the site when the backend was working I think it would be better to do that and then I could update the theme again, otherwise I could try reinstalling WP.Best regards,
MikeHi,
Yes I updated it, but I can’t login to the wordpress site, please login and check if it’s working correctly or please include an admin login in the Private Content area so we can check.Best regards,
MikeHi,
Thanks I clicked it but still need you to check your email for a 6 digit codeBest regards,
MikeHey Susanne,
Thanks for your patience, we don’t have an option to hide sidebars on tablets, you can set the global sidebars at Enfold Theme Options ▸ Sidebar Settings but for tablets you would need to use css like this:@media only screen and (max-width: 1366px) { #top #main .sidebar { display: none; } #main .container .content.av-content-small.units { width: 100%; border: none; } #main .content .entry-content-wrapper { padding-right: 0; } }After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
Glad to hear the desktop is working, for mobile you mean the burger menu is not opening, correct?
I don’t have an iPhome but it’s working for Android
Please note that testing with iPhones can be hard to clear the cache, often you need to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.Best regards,
MikeHi,
Happy to help, I will leave this open for now, please reply back when you have it sorted out and we can close this thread.Best regards,
MikeHi,
I was not able to login because of the godaddy one-time code, but the only link that needs to work is “Upload Theme” in the first screenshot.
If this doesn’t work for you I could manually update it for you in your Godaddy host panel using the file manager, can you disable the one-time code or can you reply back quickly with the code?
I will need your latest installable WP version from your Theme Forest account to install it for you can you link to it via Dropbox or Google Drive?Best regards,
MikeHey michelleornest,
Thank you for the link to your site, try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:@media only screen and (max-width: 479px){ .responsive #top #wrap_all #header .social_bookmarks, .responsive #top #wrap_all #main .av-logo-container .social_bookmarks { display: block; } }After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
The version 4.2.6 is not WordPress 6+ ready, this is why you are experiencing issues, please update to v5.6.3
The Envato (Theme Forest) API is no longer use by Envato, after you update you need to create a Token in your Envato account.
I don’t expect any issues updating with the steps below, but as with anything in computers backing up first is a good idea.
I recommend backing up with your webhost server tools and not a “backup” plugin unless you have experience with a specific one, those plugins don’t always work but your webhost server backup will.
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.
Best regards,
MikeHey flylanddesigns,
If you import a new demo it will overwrite your theme settings and add pages and posts, it won’t overwrite your child theme style.css or your functions.php but you may lose your Quick CSS customizations.
I recommend creating a staging site and test how the new demo import works there first
Most cPanel webhosts have a staging site option, some in the dashboard:

Others add the option in the Softaculous WordPress Management

There may be other staging site options in different cPanel servers, these are the two that I have seen.Best regards,
MikeHi,
Thanks for your screen size, I made an adjustment and it seems to be working good now.
On my Android device the mobile menu works and the links work also.
Please clear your browser cache and check.Best regards,
MikeJuly 8, 2023 at 7:49 pm in reply to: Cannot download demo file for enfold – trying to get construction demo #1412754Hi,
How to manually import a theme demo
Please add following line to Functions.php file in Appearance > Editor
add_theme_support( 'avia_demo_store_downloaded_files' );Download the construction zip file from https://github.com/KriesiMedia/enfold-library/tree/master/demos
Extract it in \uploads\avia_demo_files\ folder.
please create the \avia_demo_files\ directory
Go to Enfold theme options > Demo Import and import the demo
Please note there are only two files in the construction.zip:
construction.txt
construction.xml
The xml file is a WordPress export file that calls the demo files from our server, if you have issues with the above steps you can go to WordPress ▸ Tools ▸ Import ▸ WordPress and import/upload the construction.xml file.
If you still get an error check if your server is blocking https://kriesi.at/ for some reason.Best regards,
MikeHi,
When I test they all show in the correct place, please see the screenshots in the Private Content area.
Perhaps it is just your specific screen size, try using this tool and tell us your screen resolution so I can test and possibly adjust.Best regards,
MikeHi,
If the last suggestion is working and you like the JetPack plugin then by all means keep it.
The file merging and compression is just to help speed up your site, but if JetPack is already doing this then you can leave the theme option disabled, typically the issue is when any other plugin is used to also minify the files, doing it twice often causes issues, so just use the one you like best.Best regards,
MikeHi,
Thanks for your patience, I can see a difference with your new images, thanks for adding them. I couldn’t see the difference with the other ones, but I believe this is because the color change doesn’t occur on all of the image sizes. I downloaded one your new original images and created a test page on my site with all 9 image sizes here you will see that only the
Square Accordion
Square
Featured Thin
Portfolio
Gallery
Entry with Sidebar
Entry without Sidebar
show the color change, and these don’t:
original – Full Size
medium
large
I then tested with another image from my site here and was not able to reproduce and color changes.
Thinking back to what Guenni007 said about color profiles I tested your image online and it’s ProfileDescription is ProPhoto RGB with a ColorTransform of YCbCr.
When I tested my image it has no ColorTransform is and the ProfileDescription is c2
While I’m not a photographer is seems that perhaps this ColorTransform or something similar may be something that WordPress can’t handle when resizing the images.
I found thread from 2015 that seems to be the same:
images with the Adobe RGB Color Space. … this results in completely oversaturated colors.
The solution seems to be:The problem is inside your Photoshop setting. Try Preferences -> Color Setting -> Color Policies and enable the cklickbox at Profile Mismatches and Missing Profiles
Give this a try.
or use a Image Magick plugin like ImageMagick Engine
Hopefully you will find this helpful.Best regards,
MikeHi,
Thanks, I added the code for you and it seems to be working well, please clear your browser cache and check.Best regards,
MikeJuly 8, 2023 at 5:10 pm in reply to: Youtube video shows on some pages and black box on others #1412741Hi,
Thank you for the link to your site, I found that you used the YouTube embed link instead of the video element link format

I also see that you are using an old version (5.1.2) that had some issues, please update to v5.6.3.
You may need to install the official Envato plugin to update or manually update.
To manually update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.

Best regards,
MikeJuly 8, 2023 at 4:38 pm in reply to: Cannot download demo file for enfold – trying to get construction demo #1412738Hey howiegrapek,
Please see your documentation: How to manually import a theme demo and try to follow those steps. Which webhost are you using?Best regards,
MikeHi,
If you want all of your sections to be transparent to show your #main gradient color try this css:.main_color { background-color: transparent; }but I’m not sure that you would want this on every section on your whole site, so instead try specifing the section you want this gradient color by adding a custom class to your color section like gradient and then use this css:
.gradient { background: linear-gradient(45deg,#2e09c1 0%,#ff6d3e 100%); }After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
Mike -
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