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Hey Tako,
Please ensure that your webhost has the PHP ZipArchive Extension enabled, it is a standard PHP extension but some host don’t have it enabled by default, it is what allows WordPress to extract zip files.
Also ensure that you have downloaded the Installable WordPress file only from your Theme Forest account, there are two download links and the second one includes the documentation which can’t be uploaded to WordPress.Best regards,
MikeHi,
Please include an admin login in the Private Content area so we can investigate further.Best regards,
MikeHi,
Try removing your css and try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:@media only screen and (max-width: 767px) { #top #wrap_all .flex_column.no_margin.av_one_half { width: 50%; } .responsive #top #wrap_all .av_one_half.flex_column_table_cell { display: table-cell; } }After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Most elements have options to apply settings for mobile, tablet, & desktop independently, try looking for these icons in your elements:
So for example the negative margin used to overlay your three boxes over the top video is probably set using the first device icon in the screenshot which is for all devices, try moving the negative margin to the desktop icon so it’s not used for tablet or mobile.
So elements has these options for font sizes, if you don’t see this look at the options at: Enfold Theme Options ▸ General Styling ▸ Typography ▸ Advanced Options: Customize Typography Settings where you can set global font sizes for headings.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Thanks for the login, I tested changing the header as you had before, logo left, menu right and the issue was not there anymore and then changing it back to logo center menu below caused the issue again.
I tried testing on my site but couldn’t reproduce the issue, and I don’t see any reason why this header change would cause the issue.
I have asked the rest of the team for advice, thank you for your patience.Best regards,
MikeHi,
https://img.savvyify.com/image/EsY5
It says good for me, you need to wait for the plugin to scan the post which might take a few seconds.Best regards,
MikeHi,
Glad to hear this helped, now please check the settings
WordPress ▸ Settings ▸ General ▸ Site Address and WordPress ▸ Settings ▸ General ▸ WordPress Address and ensure that the URL for both are httpsBest regards,
MikeHey mirr,
Thank you for the link to your site, since the overlay image is in the LayerSlider you will need to adjust the position in the slider.
Try looking under style ▸ size & position
Instead of using a black image for your overlay you could use a color under style ▸ background
For mobile I recommend creating a slider for mobile devices setting the canvas size to 425×767 because the desktop sized landscape slider won’t look correct on a mobile portrait screen.
You can use the display options to show the desktop slider on desktops and the mobile slider on mobile only.Best regards,
MikeHi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad Guenni007 could help, thank you Guenni007, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Please note the urls above, all start with http please change them to https
Also do this for your logoBest regards,
MikeHi,
Please link to a couple of posts that you are having an issue with, I checked 10 of your posts and couldn’t find one that was not working correctly.Best regards,
MikeHi,
Thanks I checked your first 10 posts and the only ones that said the readability was not available were the ones with no content or only 5 words, so that is expected.
Can you link to any that has content and don’t show a readability?Best regards,
MikeHi,
Thanks, from FTP it looks good, did you check the URLs in your theme settings?Best regards,
MikeHi,
I’m not experiencing this on my test site, do you want us to investigate on your staging site?
Did you try disabling all of your other plugins?Best regards,
MikeHi,
Thanks Guenni007 for pointing out these issues, I assume that CreaThinkVeenendaal has already corrected these because I don’t find these issues in the Quick CSS.
CreaThinkVeenendaal everything looks good to me now, did Guenni007’s recommendations solve your issues?Best regards,
MikeHi,
Thank you for the link to your site and the FTP login, but I don’t see a user name, only a password.
I see that your favicon jpg file in the theme settings is http and not https for SSL.
Your logo image is also giving a Mixed Content error for http
Please check your theme settings for the logo and favicon and ensure that the URL for both are https and correct as necessary.
Also check WordPress ▸ Settings ▸ General ▸ Site Address and WordPress ▸ Settings ▸ General ▸ WordPress Address and ensure that the URL for both are https
Then clear your browser cache and check. If this doesn’t correct then include the FTP user name and if you don’t mind perhaps a admin login to your site, I think the error is about your SSL status.Best regards,
MikeHi,
Glad Guenni007 could help, thank you Guenni007, we will close as you said, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHey Monique,
I believe this error is in the Enfold Theme Options ▸ Google Services ▸ Google Analytics Tracking Code The code seems to have an error in it so remove all of it and then check again.
Or it’s added by a function in their child theme functions.php, try removing it.Best regards,
MikeHey CreaThinkVeenendaal,
Thanks for the link to your site, but the login doesn’t work. This space looks like the Smush lazyload error, try disabling the lasyload option in Smush or disable the Smush plugin all together and clear your browser cache and check again.
I also see that you are using v5.2.1, I recommend that you update to v5.6.3, this would not solve the Smush error but will fix other errors.Best regards,
MikeHi,
I believe there was a specific error in your version for the Envato token which was fixed in v5.2
I recommend using the Envato Market WordPress Plugin to update to the current version 5.6.3 or manually update, then you should have no further issues for future updates.
This is how to manually update if you don’t want to use a plugin:
First download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
then you will see the Theme updated successfully message.
Best regards,
MikeHi,
I would recommend manually adding the link as Ismael suggested but using our Special Character Translation plugin for the less-than & greater-than symbols to avoid the HTML warning in the Special Heading element.Best regards,
MikeHi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHey germanvoice,
Try checking WordPress ▸ Settings ▸ Reading ▸ Search engine visibility and ensure the box in not checked.
Or if you have Yoast SEO installed check the Yoast SEO ▸ Advanced ▸ Allow search engines to show this Page in search results to ensure that it is “Yes”
Best regards,
MikeHi,
Thank you for your patience, I checked your mobile menu on my Android device and it showed for me and opened when I clicked it, I assume the Ismael’s script above is enabled but I couldn’t get past the QR code when I logged in to your site.
I’m not sure what would cause the error you were seeing before Ismael’s script as I have not seen any issues like this before.
Do you have a current staging site that we could investigate with?Best regards,
MikeHi,
Do you mean on some post and not others, or on the same post sometimes and not others?
Are they all Classic Editor posts and do they all have third party shortcodes?
Do Classic Editor posts with no shortcodes always work when your other plugins are disabled?Best regards,
MikeHi,
Ich werde Google Translate verwenden, um für Sie auf Deutsch zu posten.
Ich sehe mir den Abschnitt „Einblicke gewinnen“ an und sehe, dass Sie das Listenlayout mit Auszug und das Elegant verwenden Blog-Styling: Die Kategorien werden nicht angezeigt, das ist beabsichtigt.
Sie können Ihren Blog-Styling-Standard (Geschäft) ändern.
Oder verwenden Sie ein anderes Format im Blog-Element, z. B. Einzelautor, kleine Vorschau oder Blog mit mehreren Autoren oder Gitter
Ich habe keine funktionierende Vorlagenänderung gefunden, mit der die Kategorien im Listenlayout angezeigt werden könnten. Deshalb habe ich den Rest des Teams um Rat gefragt und werde antworten, sobald ich etwas von ihnen höre. Vielen Dank für Ihre Geduld.— Translated with Google —
I will use Google Translate to post in German for you.
I how see the “Gain insights” section and see that you are using the List Layout with Excerpt and with the Elegant Blog Styling the categories will not show, this is by design.
You could change your Blog Styling Default (business)
Or use a different format in the blog element like, Single author, small preview or Multi Author Blog or Grid
I didn’t find a working template modification that worked to show the categories with the List Layout, so I asked the rest of the team for advice and will reply back when I hear from them, thank you for your patience.Best regards,
Mike
