Forum Replies Created
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July 22, 2023 at 10:36 pm in reply to: Help with calling Intercom Bot from an Enfold Button Row #1414085
Hi,
Glad to hear that you found the issue, unfortunately I don’t have any other ideas.
Please let us know if there is anything else we can assist with on this or if we should close this thread.Best regards,
MikeHey daves1997,
The page content is not loading for me, please check.Best regards,
MikeHi,
Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHey weblines,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:.html_av-overlay-side-classic #top .av-burger-overlay li li .avia-bullet { height: 0px; width: 0px; opacity: 1; } .html_av-overlay-side-classic #top .av-burger-overlay li li .avia-bullet:before { content:'•'; padding-right: 5px; color:#000 !important; font-size: 20px; top: -8px; position: relative; }After applying the css, please clear your browser cache and check.
Best regards,
MikeHey annevoelkel,
Thanks for the link to your site and the screenshots, to move the ad before the featured image try this script:function adblock_before_featured_image() { ?> <script> window.addEventListener("DOMContentLoaded", function () { (function($) { $('.single .post-entry').each( function() { var featuredImage = $(this).find('.big-preview.single-big'); var adBlock = $(this).find('.a-single.a-80'); $(adBlock).insertBefore($(featuredImage)); }); })(jQuery); }); </script> <?php } add_action('wp_footer', 'adblock_before_featured_image');This works in my test on your post and I tried to check a few more posts to ensure that they would all have the same class for the ad but I found no other posts with ads to check.
Best regards,
MikeHey Advantage09,
Based on the earlier script, this one works for the twitter-timeline in my tests, but unfortunately the twitter-timeline loads so slowly that I had to set the delay to 12 seconds to consistently work. The element must be loaded first for the script to work.
You can try testing with a lower number than 12000 if you wish.function skip_twitter_timeline() { ?> <script> (function($) { setTimeout(function(){ $('.twitter-timeline').each(function() { $(this).prop('tabIndex', -1); $(this).prop('aria-hidden','true'); }) $('.twitter-timeline *').each(function() { $(this).prop('tabIndex', -1); $(this).prop('aria-hidden','true'); }) },12000); }(jQuery)); </script> <?php } add_action('wp_footer', 'skip_twitter_timeline');Best regards,
MikeJuly 22, 2023 at 9:20 pm in reply to: Anchor link from header link to a Slider Revolution slider #1414077Hey Tri,
Thanks for your question but the expected login is not working, is the link below correct?Best regards,
MikeJuly 22, 2023 at 9:14 pm in reply to: Breadcrumb is not showing the primary product category #1414076Hey CJGVD,
Thank you for your patience, how did you set a primary category I only see the option to set a parent category.Best regards,
MikeJuly 22, 2023 at 9:06 pm in reply to: Theme update from 4.4.1 to latest version / Child theme #1414075Hi,
Ok, I have updated the live site, please check.
Now that you have a staging site I would recommend keeping it to test on in the future.
Unless there is anything else we can assist with on this issue, shall we close this then?Best regards,
MikeJuly 22, 2023 at 8:55 pm in reply to: Issue with changing product image for WooCommerce variants #1414074Hi,
I have asked the rest of the team for advice, I will reply back when I have further info to share, thank you for your patience.Best regards,
MikeJuly 22, 2023 at 8:48 pm in reply to: Hide text/colour background area if there’s no Title in Masonry Gallery #1414073Hi,
Thanks for the screenshot, try adding this code to the end of your child theme functions.php file in Appearance ▸ Editor:function hide_masonry_gallery_excerpt_if_empty() { ?> <script> (function($){ $('.av-masonry-gallery .av-masonry-entry').each(function() { if ($(this).find('.av-masonry-entry-content').length === 0) { $(this).find('.av-inner-masonry-content.site-background').css({"background-color": "transparent"}); $(this).find('.av-inner-masonry-content .avia-arrow').css({"background-color": "transparent"}); } }); })(jQuery); </script> <?php } add_action('wp_footer', 'hide_masonry_gallery_excerpt_if_empty');Best regards,
MikeHi,
Thanks for the link, to remove the bottom margin from the icon title try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:[id^=after_layer_slide] .av_iconlist_title { margin-bottom: 0; }After applying the css, please clear your browser cache and check.
This is the expected results

Best regards,
MikeJuly 22, 2023 at 8:17 pm in reply to: Theme update from 4.4.1 to latest version / Child theme #1414071Hi,
Glad to hear, I will update your live site then.
You are using the old Envato API which has been deprecated, you will need to create a new Envato Token and add it to the valid Envato private token field after I update your site.

Best regards,
MikeJuly 22, 2023 at 8:11 pm in reply to: Issue with changing product image for WooCommerce variants #1414069Hey creativeopole,
Please enable the WooCommerce 3.0 product gallery at Enfold Theme Options ▸ Shop Options ▸ Product gallery ▸ WooCommerce 3.0 product galleryBest regards,
MikeHey ae2agence44,
Thanks for your patience, but there is not a way to globaly change all of the element animation timings, not all elements use the same method for animations so each element would need to be changed independently. Some elements have an option to do this so you can check and try to change manually.
If you find an element that you can’t change please link to your page and explain the element and we will see if we can assist.
Some elements can use this filter but each one would need to be added individually.Best regards,
MikeHi,
Thank you for your patience and the link to your site, I didn’t find a custom class for your color section with the background image that you want to hide so I added: hide-background-image-on-mobile

and then I set the first 1/5 empty column to be hidden on mobile:

and then I added this css to your Enfold Theme Options ▸ General Styling ▸ Quick CSS field@media only screen and (max-width: 767px) { .hide-background-image-on-mobile { background: none !important; } }and now on mobile the content is at the top of the page without the green background image, please clear your browser cache and check.
Best regards,
MikeJuly 22, 2023 at 7:08 pm in reply to: Extra Elements Phone Number Or Small Info Text Mobile #1414065Hi,
Thank you for your patience and the link to your site, try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:@media only screen and (max-width: 450px) { .phone-info { font-size: 9px; } }Feel free to adjust to suit.
After applying the css, please clear your browser cache and check.Best regards,
MikeJuly 22, 2023 at 7:00 pm in reply to: Theme update from 4.4.1 to latest version / Child theme #1414064Hi,
Ok the staging site has been updated, please clear your browser cache and check.Best regards,
MikeJuly 22, 2023 at 6:50 pm in reply to: Date archives breadcrumb has a link to the footer template #1414063Hey jerryindzine,
Thanks for your patience, I’m not able to reproduce this on my site, but my footer page is found in the search results and clickable.
I note that your breadcrumb link to your footer page has the link of/?page_id=17428but all of your other links seem to be in the post name format, try resaving your permalinks to see if this helps, if not please include an admin login in the Private Content area so we can be of more assistance.Best regards,
MikeHi,
Thanks for your patience, when I check your site on my Android device your top video of a light bulb works for me, so I assume that you have sorted this out or you are checking on an iPhone and it’s not working there, if that is the case then the issue is with the iPhone which typically blocks background videos on mobile.
I have heard that if you disable the mobile data saving option on the iPhone then the video may work, but since this is set by default your visitors won’t know to disable this and thus won’t see your video, so in this case you should use a fallback image for mobile devices.Best regards,
MikeJuly 22, 2023 at 6:02 pm in reply to: Theme update from 4.4.1 to latest version / Child theme #1414058Hi,
Thank you this FTP login is working, I’m uploading the update but it’s going to take a little while, I’ll let you know when it’s done.Best regards,
MikeHey maxgorelkine,
Thank you for your patience, try adding this code to the end of your child theme functions.php file in Appearance ▸ Editor:function lottie_play_on_hover_only() { ?> <script> (function($){ $('.av-lottie-animation-container.play-on-hover').each(function() { $(this).removeClass("av-animated-when-almost-visible"); }); })(jQuery); </script> <?php } add_action('wp_footer', 'lottie_play_on_hover_only');Then clear your browser cache and check.
Best regards,
MikeHi,
Thank you for sharing your results, perhaps this will help someone in the future. Shall we close this thread then?Best regards,
MikeHey Marc,
Thank you for your patience, the<div id=”main” class=”all_colors” data-scroll-offset=”70″>refers to your whole page, when I check your page it looks like the second color section with the boxes are using a negative margin, try changing this so it applies only to the desktop version.
Perhaps you can also try this css to ease the top parallax section shift on each page:@media only screen and (max-width: 450px) { #top #av_section_1, #top #av_section_1 .container{ max-height: 742px; height: 742px; } }Also try disabling the wp-rocket lazyload option so the elements load on page load and not after, this is what CLS is watching for.
Best regards,
MikeJuly 22, 2023 at 4:05 pm in reply to: Theme update from 4.4.1 to latest version / Child theme #1414053Hi,
Please include a link to the staging site.
on the https://www.lima-city.de/usercp/ftp-accounts page were it shows the login & password, what is the FTP address, url to use?
I tried your login and password on daslebenspueren.at & lima-city.de and neither worked.Best regards,
MikeHi,
Thank you for your patience and the link to your site, I found that deactivating your plugin Complianz | GDPR/CCPA Cookie Consent solves the issue, but I’m not familiar with this plugin so I’m not sure what option you would need to change in order for your OpenstreetMap marker to show correctly, please check the options to see if you can find the correct setting.Best regards,
MikeJuly 22, 2023 at 3:07 pm in reply to: Fontsize p in Erweitertes Styling only for screens >736px? #1414047Hi,
Thank you for your patience, it sounds like you have this issue sorted out now but wanted an explanation as to “why”, I can’t reproduce your issue when I use Enfold Theme Options ▸ Advanced Styling ▸ P it applies to all screen sizes.
Nonetheless, since you have this sorted out now shall we close this thread then?Best regards,
MikeJuly 22, 2023 at 2:53 pm in reply to: Theme update from 4.4.1 to latest version / Child theme #1414044Hi,
On the page https://filemanager.lima-city.de/ there is a message that says looking find your FTP password on lima-city in the administration under Webspace > FTP access and it is a link, try looking there.

Please link to your theme zip that you just purchased for me to use, try uploading to to your staging site media library without activating it, or to DropBox, etc, my version of the theme is a support version and not a retail version like yours.
and by Admin Login I mean a login to the staging site, although it is probably the same as the one you posted above for the live site, I just wanted to ensure that I can login to both sites :)Best regards,
MikeHey Corina,
Sorry for our delayed response and thank you for your patience, I tested the masonry element on my test site with both flexible masonry & perfect grid but this setting didn’t change the order of the items, only the style of the items, am I understanding correctly that when you change between these two options the order of your items are different? I was not able to test on your page because the login is no longer valid, but I did notice that you are getting a javascript error on your site, but I can’t determine what it is related to:
Uncaught SyntaxError: Invalid or unexpected token
I see that you are using a child theme, do you get the same result if you switch to the parent theme?Best regards,
Mike -
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