Hi,
I understand, hopefully she will be able to sort it out.

Best regards,
Mike

Hey phausner,
Sorry to hear that your client is having trouble, but unfortunately Enfold is only available on Envato, we can not sell or give licenses directly.
Perhaps you can purchase the license for her or she can ask a family member to open an account and purchase it for her?
Unfortunately there is nothing we can do on this end to help.

Best regards,
Mike

Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hey M-Graphics24,
Thanks for your patience, I checked your homepage on the backend and see there are 570 Revisions, but all of them are empty without any Enfold elements, I don’t know what would have caused this, but the only option that I can think of is to ask your webhost to restore the last working backup of the site.
Try asking your webhost for help, typically webhosts will make a full backup weekly, but each host is different so you’ll need to ask them, please ensure to restore the database and files as all of your content is stored in the database.

Best regards,
Mike

Hi,
Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hey jetsaveurs.com,
Thanks for the screenshot and the link to your site, try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

.woocommerce .products.columns-4 .inner_product {
	text-align: center;
}

After applying the css, please clear your browser cache and check.

Best regards,
Mike

Hey Lefteris Chatziioannidis,
Thank you for your patience, I see that the thread that you linked to is 2 years old, I checked the site zorbas.dk and I don’t see any 404 errors on the frontend, your screenshot https://snipboard.io/nApyVU.jpg is of a plugin and the URLs listed are for files that don’t exist, or that are blocked from direct access for security reasons by WordPress, most of which are not theme files. Typically this occurs when bad bots scan your site for ways to attack it. I would recommend using a plugin like Blackhole for Bad Bots to block these bad bots.
Please note that using the contact form is not appropriate for support questions, please log in to the support forum and open a new thread if you need further assistance.
If you are unable to login to the support forum because you don’t have a activate support contract, please try going to your Theme Forest account and renew your support and then log in to the support forum and open a new thread.

Best regards,
Mike

Hi,
It is not a bother, we are glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike

Hi,
Unfortunately not, I would recommend looking for a plugin that has this feature.

Best regards,
Mike

Hey Stilecatalini,
Videos will not auto play with sound and will not auto play on mobile, this rule is set by the browsers. There may be some plugins that may do this in some browsers with a “hack” but it is not dependable and may stop working in the future. It is best to wait for the user to click on the video to play.

Best regards,
Mike

Hi,
Thanks for the login, this “critical problem” problem warning in your site-health report is a preformance warning, you should open the tab and follow the steps if you wish, it doesn’t mean that your site is broken, it wants you to set up your caching and look in to why your server is slow, for this you will need to contact your webhost, this is not a theme issue, there isn’t anything we can help with this.

Best regards,
Mike

Hi,
This is due to your video snippet in the WP Code plugin, scroll to the bottom of the snippet:

Best regards,
Mike

Hi,
Where on the frontend do you see the issue, which page and elements?
Perhaps a screenshot would help.

Best regards,
Mike

Hi,
I see the adjustments I made are in the page revisions, odd
Nonetheless, currently your color section #services has two rows of three columns, each row has a negative top margin of -80px so these columns are on top of each other.
Each of these rows needs to be in it’s own color section, so clone the color section #services and in the top version remove all elements except the first three columns, and change the color section bottom margin to 160px. Then in the second cloned color section remove the first three columns and change the color section custon ID, each ID on a page should be unique. Then in the first column look in the rows settings and change the top margin from -80px to 160px, that should be about right.
Adjust the top and bottom margins of the columns in the two color sections until the columns have the amount of space between them so you are happy.
I see that you changed your chatbase.co code but you are still getting errors, I see that they offer a plugin Chatbase perhaps give that a try.

Best regards,
Mike

Hi,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

@media only screen and (max-width: 767px) {
.responsive #top #wrap_all #av-extra-columns > .av-section-cont-open {
    margin-top: 80px;
}
}

Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
After applying the css, please clear your browser cache and check.

Best regards,
Mike