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Viewing 30 posts - 5,131 through 5,160 (of 34,966 total)
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  • in reply to: Color Section Page Color Problem #1425951

    Hi,
    Thanks for the link to your site, it seems to have been a caching issue, all of the pages you linked to are now showing the background color, please clear your browser cache and check. I see that you have the Cloudflare plugin enabled, are you also caching on your server? I recommend to wait to cache your site until after you are done building it so you don’t have to fight with the caching.

    Best regards,
    Mike

    in reply to: Remove Sidebar completely for certain Product Categories #1425949

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: form_submit event not fired with Enfold form #1425948

    Hi,
    The solution that Ismael posted fires on the avf_form_send filter, so it is the event when the form is sent, you can add your tag manager event code to it.

    add_filter('avf_form_send', function( $proceed, $new_post, $params, $class ) {
       // do something here
       return $proceed;
    }, 10 , 4);

    Best regards,
    Mike

    in reply to: Social Media Buttons Footer #1425946

    Hey Chrisxx1982,
    Thank you for your patience and the screenshot, please see this shortcode created by Guenni007, you can add it to a custom HTML widget in your footer widget area.

    Best regards,
    Mike

    in reply to: Remove Sidebar completely for certain Product Categories #1425945

    Hi,
    For the post in your screenshot there are two widths, the first is the layout width which is set to 1310px on your site at Enfold Theme Options ▸ General Layout ▸ Dimensions ▸ Maximum Container width, so if this is what you mean please adjust this setting.
    Enfold_Support_3927.jpeg
    The second is the blog template which on your site is 800px:
    Enfold_Support_3929.jpeg
    which you can change to 100% with this css in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field

    #top.single .fullsize .template-blog .post .entry-content-wrapper,
    #top.single .fullsize .template-blog .post .entry-content-wrapper>* {
        max-width: 100%;
    }

    This is the expected results:
    Enfold_Support_3931.jpeg
    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    Hi,
    Thank you for your patience and the link to your site with the screenshot, but I’m not able to reproduce this, please tell us if you are using Mac or Windows and the version of Chrome that you are using. I tested on Windows with Chrome v119.0.6045.160 (Official Build) (64-bit)

    Best regards,
    Mike

    in reply to: 2 Questions for my Website #1425941

    Hey artVantage,
    Thank you for your patience, but unfortunately we don’t have a carousel option with the exact same look as the classic gallery. Try reviewing the WordPress plugins for a carousel plugin.
    For your second question, please review the column margin, current the columns with the images have a negative top margin (-220px), and the columns with the text also has a negative top of -180px, so use the mobile icon to remove this for mobile.
    Enfold_Support_3925.jpeg
    Since the animation doesn’t have a mobile setting and you are currently hiding these item on mobile, you could clone the columns for mobile and remove the animation and negative position to achieve this.
    If you have trouble with this, try cloning your page as a test page and include a admin login in the Private Content area so we can help and then you can review the settings for your live page.

    Best regards,
    Mike

    in reply to: Autoload = yes maintenance #1425940

    Hey Julie,
    Thank you for your patience, typically the a element autoload options should not cause any issues or any 502/504 errors. I would recommend improving your server settings and not disabling the autoload options, because doing so will cause your site to increase the number of database queries required to load commonly used data.
    Nonetheless if you really want to disable the ones that start with av_alb_usage_av_ you could use this in your child theme functions.php for each one:

     update_option('av_alb_usage_av_catalogue', '', 'no');

    this example is for the for the catalog element.

    Best regards,
    Mike

    in reply to: Enfold Demo not working #1425939

    Hi,
    Thank you for your patience, the Parallax demo only has one page, the “frontpage”. If it is not showing correctly try going to Enfold Theme Options ▸ Theme Options ▸ Frontpage Settings and ensure it is “frontpage”, then in the “blog” setting under it ensure it says: “choose page” and not “frontpage”

    Best regards,
    Mike

    in reply to: avoid current-menu-item change on scroll #1425938

    Hi,
    Glad Günter could help, we will close as you asked. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Activating lazy loading #1425937

    Hey sarawh,
    Thanks for your patience, the global setting at Enfold Theme Options ▸ Performance ▸ Lazy Loading is to globaly manage lazy loading of WP images but not for each ALB element separately.
    Enfold_Support_3920.jpeg
    the lazy load option in the image element (since v5.5) is disabled by default as it may not be compatible with animations in the element, please note the explanation in the image element:
    Enfold_Support_3917.jpeg
    If you are not using the animations like fade in or slide in on your images then it will be safe to enable this for each element. Hopefully this helps explains.

    Best regards,
    Mike

    in reply to: Position setting does not change anything #1425936

    Hey Michael,
    Thank you for your patience, but the site you linked to is not working, but I believe that I found the correct site in one of your other threads.
    When I checked your three columns, all of them were set to “position 1”:
    Enfold_Support_3911.jpeg
    please note that this will only work when “Column Behaviour” set to individual:
    Enfold_Support_3913.jpeg
    One way around this limitation is to add custom IDs the elements:
    Enfold_Support_3915.jpeg
    and then this css, which I added to your WordPress ▸ Customize ▸ Additional CSS

    @media only screen and (max-width: 767px) { 
      #changeorder,#changeorder .entry-content-wrapper,#changeorder .flex_column_table {
      display: flex !important; 
      flex-wrap: wrap !important; 
      }
      #placeone {
          order: 1 !important; 
      }
      #placetwo {
          order: 2 !important; 
      }
      #placethree {
          order: 3 !important; 
      }
    }

    and this works for your DE site, but your EN & FR pages don’t update correctly, I’m not sure if it is your caching or your WPML. To correct I added this css:

    @media only screen and (max-width: 767px) { 
      #top.home #av_section_1,#top.home #av_section_1 .entry-content-wrapper {
      display: flex !important; 
      flex-wrap: wrap !important; 
      }
      #top.home #av_section_1 .av_one_fourth.first {
          order: 1 !important; 
      }
      #top.home #av_section_1 .av_one_fourth.last {
          order: 2 !important; 
      }
      #top.home #av_section_1 .av_one_half {
          order: 3 !important; 
      }
    }

    Now it is working for all three languages, please clear your browser cache and check.

    Best regards,
    Mike

    Hey Thomas,
    I reviewed the /managing-your-wp_options-table/ page that you linked to and at the bottom it says:

    You can set the autoload value to anything other than ‘yes’ and they will not be autoloaded, but still be available if a plugin really does need them. You can use ‘no’ but if you use ‘wpi’ or some other value it lets you revert your changes if you need to.
    This option is safe, because the options will remain in your database and be available for the relevant plugin, they just won’t be autoloaded on every page.

    so as I understand what they are writing is that changing autoload to ‘wpi’ is safe and doesn’t affect the element except that it doesn’t autoload, when I check with ChatGPT it says:

    In WordPress, options are typically autoloaded by default for better performance, as it reduces the number of database queries required to load commonly used data.

    and it offers the following function to add to your child theme functions.php to change the autoload instead of a database query: update_option('av_alb_usage_av_catalogue', '', 'wpi'); , for the catalog element. when I tested on my site the database showed that the autoload was changed and the element seemed to work correctly on the frontend and backend.
    WordPress’s update_option function doesn’t support wildcard patterns like ‘av_alb_usage_av_%’ in the option_name, so if you want to change multiple options you would need to specify the individual option names when using update_option, or you could try this to prevent the autoloading for multiple options:

    global $wpdb;
    
    $options_to_disable_autoload = $wpdb->get_results("
        SELECT option_name
        FROM $wpdb->options
        WHERE option_name LIKE 'av_alb_usage_av_%'
    ");
    
    if ($options_to_disable_autoload) {
        foreach ($options_to_disable_autoload as $option) {
            update_option($option->option_name, '', 'wpi');
        }
    }
    

    you could also use this for plugins with multiple options, I would recommend testing this on a staging site first as thoroughly testing would be the only way to determine how your site will behave.

    Best regards,
    Mike

    in reply to: QuickCSS in WPML theme options #1425931

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hi,
    Thank you for your patience, it seems that the issue is the flex css we used to change the position of the menu items equally across the header, the position of the mega-menu sub-menu is determined by javascript based on the screen width and the calculation was for before the css moves the item. I didn’t find a way to adjust the precious css to correct or a way to correct with more css because the value is dynamic.
    I was able to correct with the following javascript and I added it to your child theme functions.php

    function adjust_mega_menu_submenu_for_aboutus_item_to_be_on_screen() { ?>
      <script>
    document.addEventListener('DOMContentLoaded', function() {
      const menuItem = document.querySelector('#menu-item-287');
      const subMenu = document.querySelector('#menu-item-287 .avia_mega3');
    
      function adjustSubMenuPosition() {
        const viewportWidth = window.innerWidth;
        const subMenuRect = subMenu.getBoundingClientRect();
        const offScreenRight = subMenuRect.right - viewportWidth;
        if (offScreenRight > 0) {
          subMenu.style.left = -${offScreenRight}px;
        } else {}
      }
    
      menuItem.addEventListener('mouseenter', function() {
        subMenu.style.display = 'block';
        adjustSubMenuPosition();
      });
    
      menuItem.addEventListener('touchstart', function() {
        subMenu.style.display = 'block';
        setTimeout(adjustSubMenuPosition, 200);
      });
    
      menuItem.addEventListener('mouseleave', function() {
        subMenu.style.display = 'none';
      });
    
      menuItem.addEventListener('touchend', function() {
        subMenu.style.display = 'none';
      });
    });
    </script>
      <?php
    }
    add_action('wp_footer', 'adjust_mega_menu_submenu_for_aboutus_item_to_be_on_screen', 99);

    Please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Cookie issue after Enfold update with WooCommerce #1425926

    Hey Bernd,
    Thank you for the links to your sites, and your patience. I have tested the cookie banner on my test site with woocommerce and was not able to reproduce this error, I see that you have a couple of jQuery errors on your site and perhaps this is related. Try disabling Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression and enable Enfold Theme Options ▸ Performance ▸ Delete old CSS and JS files and then disable WP Rocket and your other plugins except woocommerce and then check again. If this solves then enable your other plugins one at a time until you see the error again, which will point to the conflict.
    If this doesn’t help please include an admin login to your staging site in the Private Content area so we can be of more assistance.

    Best regards,
    Mike

    in reply to: Big problem: Home page not found #1425825

    Hi,
    Thanks for the login, I see that you have the homepage set as the footer page and the custom 404 page, I disabled this for you by setting no page as the footer & custom 404 page in all of your languages so it will show as the homepage.
    Enfold_Support_3909.jpeg
    Now your homepage shows correctly when logged out in all languages, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: no fix for justified test #1425824

    Hi,
    You seem to have two threads for the same issue, in your other thread you gave us access to the site and I found that your WordPress ▸ Customize ▸ Additional CSS you have a missing bracket before the css posted above, casuing an error:
    Enfold_Support_3906.jpeg
    I also found that your WP Rocket plugin is minifying the css & js and the theme is also minifying these files, sometimes this can cause errors, so I disabled the theme Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression
    Now for both logged in and logged out the /blog/ page text is aligned left.
    Please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Help with spacing on my website #1425823

    Hi,
    Thanks for the login, when I check your WordPress ▸ Customize ▸ Additional CSS I see that you have a missing bracket before the css I posted, casuing an error:
    Enfold_Support_3906.jpeg
    I also found that your WP Rocket plugin is minifying the css & js and the theme is also minifying these files, sometimes this can cause errors, so I disabled the theme Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression
    Now for both logged in and logged out the /blog/ page text is aligned left.
    Please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Top and botom margin newly display on full screen slider #1425821

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Prevent SPAM on Email Buttons #1425748

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Help with spacing on my website #1425747

    Hi,
    Thanks for the feedback, for the blog page text that is justified, it looks like you have two threads open for the same topic, in your other thread a css solution was offered to correct the blog justified text, although you said it didn’t work, but when I test it seems to work.
    Perhaps you have an error in your css such as a missing bracket, etc.
    Try disabling your caching plugin, and then add this css to your WordPress ▸ Customize ▸ Additional CSS

    #top #wrap_all .fullsize .template-blog .post .entry-content-wrapper {
        text-align: left;
    }

    then clear your browser cache and if you are using a server cache please clear it also, and then check.
    If this doesn’t help please include an admin login in the Private Content area so we can examine. Please leave your caching disabled while examine this.

    Best regards,
    Mike

    in reply to: Prevent SPAM on Email Buttons #1425742

    Hi,
    Very good, then shall we close this thread then?

    Best regards,
    Mdidn’t

    in reply to: Theme Question #1425672

    Hey Yvonne,
    The resume demo has the header hidden by default, so you could enable the header to show the menu and add more pages:
    Enfold_Support_3902.jpeg
    This is an example of the header enabled with a menu for additional pages:
    Enfold_Support_3904.jpeg
    but since the site layout is boxed, making the header sticky will make it fullwidth and be outsite of the boxed area, so you should choose between a sticky header & a boxed layout.

    Best regards,
    Mike

    in reply to: no fix for justified test #1425667

    Hi,
    Thank you Guenni007 for your generous help.

    Best regards,
    Mike

    in reply to: Prevent SPAM on Email Buttons #1425610

    Hi,
    The Dev Team has added the function to the social links of a team member element, you will not need to and the mailto and you can include the subject and body in the link.
    I tried to identify any other elements that the Dev Team could add this to, but I didn’t see any that couldn’t use the new shortcode, did you see any?
    We don’t have an ETA for releasing the update, the Dev Team is also working on other things right now. If you need it right away you can add the files I linked to and I can link to the new team.php file if you wish.

    Best regards,
    Mike

    in reply to: Top and botom margin newly display on full screen slider #1425560

    Hi,
    Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    @media only screen and (max-width: 1534px) { 
    	#top #wrap_all .avia-builder-el-0 .av-element-cover video {
        height: 100%;
        width: 190vh;
    }
    }

    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: OSM Leaflet Map: only one marker pop-up displaying #1425557

    Hi,
    Ok, I believe that this is the case then, if you like we can leave this open for a few more days to see if you get another error email, but I’m not seeing this on my test site.
    Try testing for a couple of days and if all is well then let us know that we can close the thread.

    Best regards,
    Mike

    in reply to: Mouse Hover, white #1425476

    Hi,
    Thanks for the feedback, I see that you have this custom css blocking the click event, please find and remove it, perhaps it is in your Quick CSS:

    @media only screen and (max-width: 986px){
    .av-masonry-entry {
        pointer-events: none;
    }
    }

    The login you posted above doesn’t work so I couldn’t remove it for you.

    Best regards,
    Mike

    in reply to: OSM Leaflet Map: only one marker pop-up displaying #1425473

    Hi,
    Did this occur only once? perhaps it was while you were uploading the new file? I didn’t get this error on my site.
    line 904 in the functions.php is require_once( 'config-leaflet-maps/class-avia-leaflet-maps.php' );
    so it is possible that the file was not found while you added the new one.

    Best regards,
    Mike

Viewing 30 posts - 5,131 through 5,160 (of 34,966 total)