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Viewing 30 posts - 4,831 through 4,860 (of 34,921 total)
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  • in reply to: Large white space across top of each page #1427496

    Hi,
    I checked all of your pages and only found one 404 on the page /wedding-photography-packages/ for in the section under “Extras” please see the screenshot in the Private Content area.
    Please try correcting that image.

    Best regards,
    Mike

    in reply to: Burger Menu JS click action is deferred by WP-Rocket #1427495

    Hi,
    I have not heard any feedback yet. Perhaps if you could create a staging site we could examine closer, if you do please try to disabled the CDN for it, because often when testing the CDN will skew the results so that the cached is not cleared when you think it is. Often it is these little things that turn out to be the issue.
    It seems that this be related to something locally as we are not seeing this issue with other sites, other than the one we linked to above.

    Best regards,
    Mike

    Hi,
    Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: insert javascript #1427485

    Hi,
    Glad Guenni007 could help, thank you Guenni007, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Autorespond email #1427484

    Hi,
    Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Settings in backoffice #1427483

    Hey Anouk,
    Thank you for the link to your site, this button show the WordPress Block Editor sidebar, but it is not working when the Block Editor is in Fullscreen mode, so for now you can click the three dots to see the options and you will see that the fullscreen mode has a check next to it, so click it again to disable the fullscreen mode and then the sidebar button will work correctly. WordPress changed the way this worked with the last update and we have corrected it in our v5.6.9 update that will be released in the next few days.
    I checked the beta v5.6.9 version and it is working correctly so please wait a couple of days for the update.
    I don’t have a exact day for the release as the Dev Team is just double checking a few things, so thank you for your patience.

    Best regards,
    Mike

    in reply to: parallax demo #1427478

    Hey fabioque,
    Thank you for the link to your site, in the theme settings the frontpage was also selected as the “blog” page, the frontpage can’t be both so I fixed this and now your site is working correctly.
    Please clear your browser cache and check.
    Enfold_Support_4019.jpeg

    Best regards,
    Mike

    in reply to: urls all too long #1427475

    Hi,
    I had not heard that long URLs were bad for SEO, but SEO is not an area that I focus on, here are some articles that I found:
    Does URL Length Affect SEO?
    Are Long URLs Bad For SEO?
    How to Create SEO Friendly URLs
    Since you have so many pages inter linking with each other and you don’t want to have broken links, you could plan on adjusting new post URL lengths going forward.

    Best regards,
    Mike

    in reply to: Image titles stopped appearing when clicking on them #1427472

    Hi,
    Glad Nikko was able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: code for woocommerce categories & checkout field labels #1427440

    Hi,
    Glad Nikko was able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: change look of the website #1427439

    Hi,
    Please find the link below to import the 2017 demo slider into your LayerSlider using the import button:
    Enfold_Support_4017.jpeg

    Best regards,
    Mike

    in reply to: change look of the website #1427381

    Hey ilonka78,
    It looks like you used the construction demo to create your site, which has the fullwidth easy slider at the top, and you want to use the LayerSlider slider at the top like the 2017 demo, correct?
    I can post the LayerSlider so that you can import it into your site and then you can remove the top slider on your page and add the LayerSlider element to your page if you like, but if you look at the free templates available in your LayerSlider you may find a slider that you like better than the 2017 demo slider, have you taken a look?
    Try going to the LayerSlider templates:
    Enfold_Support_4011.jpeg
    then click sliders:
    Enfold_Support_4013.jpeg
    then click free to see only the free ones:
    Enfold_Support_4015.jpeg

    Best regards,
    Mike

    Hi,
    Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Enfold Theme (custom CSS @media queries) #1427379

    Hi,
    Glad we were able to help, if you have any further questions please log into the support forum and create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Enfold Theme (custom CSS @media queries) #1427374

    Hey Jonathon Parris,
    Thanks for the css, the issue is that your css for the H2 & H3 tags are don’t have enough specificity, you need to add some IDs and classes to override the theme css, like this:

    @media only screen and (max-height: 767px) {
    #top .main_color h2 {
    font-size: 30px;
    line-height: 30px;
    font-family: "Bangers";
    }
    
    #top .main_color h3 {
    font-size: 45px;
    line-height: 45px;
    font-family: "Bangers";
    }
    }

    If this doesn’t help please log into the support forum and open a new thread with the url to the page in question so we can examine the specific element closer.
    Please note that using the contact form is not appropriate for support question.
    If you are unable to login to the support forum because you don’t have a activate support contract, please try going to your Theme Forest account and renew your support and then log in to the support forum and open a new thread.

    Best regards,
    Mike

    in reply to: CSS Colors #1427373

    Hi,
    Thanks but I don’t see the same screen that is in your screenshot, but try this css:

    #top .main_color p.return-to-shop a.button,
    #top.woocommerce-account .main_color a.button {
    	color: #fff !important;
    }

    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Enable automatic update like on WordPress Themes #1427342

    Hi,
    I asked the Dev Team if this was possible and they said that they are not sure if the new Envato API allows that, but it will require them to research this further. The Dev Team asks that you open a Github Feature Request for this so it will be in the correct channel and you can follow the request while they investigate.
    Thank you for your patience and for using Enfold.

    Best regards,
    Mike

    in reply to: Auto-adjusting tab section height to content #1427333

    Hi,
    Thank you, we will leave this thread open to hear back from you.

    Best regards,
    Mike

    in reply to: CSS Colors #1427332

    Hi,
    Ok, I didn’t save your login from any of the old threads (I never save logins) so please provide a login here again and ensure that it has the customer account info so I can see the buttons like in your screenshot above, and a direct link to the account page would be nice so I don’t have to hunt for it, then I can assist with som css :)

    Best regards,
    Mike

    in reply to: CSS Colors #1427326

    Hi,
    Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    #top .main_color .product[class*="product_cat-"] a .woocommerce-loop-product__title {
    	color: #856c4d !important;
    }

    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: CSS Colors #1427281

    Hi,
    Do you mean the product category pages like the one linked below?

    Best regards,
    Mike

    in reply to: moving from elementor to enfold builder #1427280

    Hi,
    Glad to hear that you have this sorted out, unless there is anything else we can help with on this issue, shall we close this thread then?

    Best regards,
    Mike

    in reply to: unlimited license #1427248

    Hey Robert Tlchase,
    Thank you for your question, but unfortunately we do not have a unlimited license option.
    Envato (Theme Forest) handles all of our licenses and are available only at our Envato sales page, we can not create licenses.
    We hope that Enfold has earned your love and that we can continue to support your needs in the future.
    I hope this answers your question.

    Best regards,
    Mike

    in reply to: Cannot login and cannot edit text boxes on website #1427246

    Hey Caitlin Canger,
    Thanks for the login, you site is very old 3.7.1 this is not comparable with the WordPress 6.4.1 that you are using.
    The latest version is 5.6.8 so you need to update. You will only be able to manually update, so I recommend making a full site & database backup using your webhost backup tool, ask your webhost to help if you have not done this before, typically a webhost will make a automatic backup each month but you should ask.
    Then deactivate all of your plugins, and the follow these steps:
    To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg
    I don’t expect that you will have any problems with the update as I have seen sites this old update fine. But I see that you are not using a child theme, which is fine, but if your theme has any customized files the customization will be lost, not any theme settings just if you or a developer make any special code customization. You probably didn’t but you should know so you could save those files if you did.
    After you update and check your site you should activate your plugins one at a time and look for conflicts, I don’t expect any but if you have old plugins it is possible.

    Best regards,
    Mike

    in reply to: How to purchase enfold? #1427245

    Hey Charles Mead,
    Thank you for your question, Enfold is exclusively sold and licensed by Envato (Theme Forest) and typically if you can’t contact the person that purchased the license Envato will not transfer or issue a new license to the website owner, this sometimes happens with a site was built by a developer who in the future can not be found.
    In your case if you are in contact with the person then that person must contact Envato in their account dashboard and request the license to be transferred with Envato support to you, we can not do this as we can not create licenses or have access the Envato backend.

    If you can not contact the person you will need to purchase a new license.
    The upside to this is that by purchasing a new license you will also get 6 months of support on our forum to help with any issues. I recommend upgrading to a full year of support for just a little more, as the cost of the theme and a full year of support costs about the same as a single hour of support from many developers.
    2022-12-04_001.jpeg
    I hope this answers your question.

    Best regards,
    Mike

    in reply to: My Client’s website will break if I update basic things #1427243

    Hi,
    Thanks for the login to the staging site, I disabled all of the plugins and updated the theme and checked a few of the pages but I don’t see any errors like your post above, please check and explain how to reproduce the error and provide some screenshots if you believe it will help us recognize the error.
    Also your link to the siteground dashboard gives me the error: Sorry, you are not allowed to access this page.

    Best regards,
    Mike

    in reply to: Enfold and Rank Math page-sitemape.xml #1427240

    Hi,
    Glad to hear that you have this sorted out 🎉 If you have any further questions please create a new thread and we will gladly try to help you.😀 Thank you for using Enfold and have a Merry Christmas 🎄

    Best regards,
    Mike

    in reply to: CSS Colors #1427238

    Hi,
    For the cart page try this css:

    #top.woocommerce-checkout #main.all_colors a {
        color: #856c4d !important;
    }

    for the homepage prodct image titles this css stil works when I test it:

    #top .main_color .woocommerce-message a,
    #top.home .all_colors .av-image-caption-overlay-center strong {
    	color: #fff !important;
    }

    when I search your css file I don’t see that it has been added, please try adding it again and ensure that the closing bracket is included, or include a admin login so we can check.
    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.

    Best regards,
    Mike

    in reply to: CSS Colors #1427215

    Hi,
    Thanks for the screenshots, this css addresses the three points above:

    #top .main_color .woocommerce-message a,
    #top.home .all_colors .av-image-caption-overlay-center strong {
    	color: #fff !important;
    }
    
    #top.woocommerce-checkout .all_colors a {
    color: #856c4d !important;
    }

    Best regards,
    Mike

    in reply to: Burger Menu JS click action is deferred by WP-Rocket #1427214

    Hi,
    I have asked the rest of the team for any advice, and either I or they will reply with further ideas, Thank you for your patience.
    It looks like your CDN is still activate, please disable this for now so we can be sure there are no conflicts and try the other steps above.

    Best regards,
    Mike

Viewing 30 posts - 4,831 through 4,860 (of 34,921 total)