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Viewing 30 posts - 4,771 through 4,800 (of 34,652 total)
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  • in reply to: Autoload = yes maintenance #1426193

    Hi,
    The ones that begin with “av_alb_usage_av_” are from the theme, in your screenshot most of yours are from the mailpoet plugins and from the core wordpress, I can’t recommend disabling any of those. When I check my site I only see 110 that start with av_alb_usage_av_ one for each element as in this post.
    To address your 502/504 errors first try to disable all of your plugins and then test them one at a time to find what is causing the errors. I would also recommend improving your server settings and not disabling the autoload options, because doing so will cause your site to increase the number of database queries which will slow that function of your site down.

    Best regards,
    Mike

    Hi,
    You don’t have to use English, but I hope you don’t mind that I reply in English.
    I have not seen a plugin cause this issue before and I didn’t find this in the forum posts, so I don’t know the solution and I am limited to researching third party plugins.
    Pehaps try asking the plugin author as they may know of a solution, so I was not more help.
    Please let us know if we should close this thread.

    Best regards,
    Mike

    in reply to: Colors #1426151

    Hi,
    Your first screenshot of the icon boxes on your homepage:
    Enfold_Support_3964.jpeg
    the background color can be set in the element here:
    Enfold_Support_3966.jpeg
    or you can change all of them with this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    #top.home .iconbox .iconbox_icon {
        background-color: #ebb400;
        border: 1px solid #fff;
        color: #fff;
    }

    this is the expected results:
    Enfold_Support_3968.jpeg
    After applying the css, please clear your browser cache and check.
    To make the special amp symbol black, try this css:

    #top .main_color .special_amp {
    	color: #000;
    }

    adjust the color to suit.
    Is this what you had in mind?

    Best regards,
    Mike

    in reply to: How to make Mobile View Header Fixed or sticky #1426147

    Hi,
    Thank you for your patience, when I check your site on mobile the header seems to be sticky correctly and the banner image doesn’t seem to be hidden, please see the screenshot in the Private Content area. If you are not seeing it this way try to clear the cache, often you need to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.
    So please explain what you would like to change now, and please disable any caching plugin and Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression so we can examine better.

    Best regards,
    Mike

    in reply to: Button press subject field filled in automatically #1426145

    Hi,
    Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hey Sebastian,
    I’m seeing the custom fields on my test site with WP v6.4.1 for posts & pages:
    Enfold_Support_3960.jpeg
    Perhaps you have a plugin causing a conflict, try disabling all of your plugins. If that resolves the issue, reactivate each one individually until you find the cause.

    Best regards,
    Mike

    Hi,
    Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Easy Slider is not smooth #1426142

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: More than “100” Mansonry Elements #1426093

    Hi,
    If it is working for you then you would need to copy the \masonry_entries\masonry_entries.php to your child theme into a directory called /shortcodes/
    and ensure that this code is in your child theme functions.php:

    function avia_include_shortcode_template( $paths )
    {
    	if( ! is_array( $paths ) )
    	{
    		$paths = array();
    	}
    	
    	$template_url = get_stylesheet_directory();
    	array_unshift( $paths, $template_url . '/shortcodes/' );
    
    	return $paths;
    }
    
    add_filter( 'avia_load_shortcodes', 'avia_include_shortcode_template', 15, 1 );
    

    Best regards,
    Mike

    Hi,
    Ok, we will leave this thread open, but I recommend that you create a new Github Feature Request for it as one has not been created so it’s not on the list.
    Thank you for your patience and for using Enfold.

    Best regards,
    Mike

    Hi,
    Thanks for the further information, this sounds like a feature request that the Dev Team will need to review, the Dev Team has opened a new Github Feature Request for users to place requests and follow them as the Dev Team reviews them.
    Please post your request there instead of here in the support threads as the Dev Team doesn’t always check here.
    Thank you for your patience and understanding.

    Best regards,
    Mike

    in reply to: Image in Accordion content open in lightbox? #1426054

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: OSM Leaflet Map: only one marker pop-up displaying #1426053

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Easy Slider is not smooth #1426052

    Hi,
    I’m not sure what setting was used to make the logo not show on the frontend, so I removed it and added a new one that nows shows on the frontend.
    Please clear your browser cache and check.
    The LayerSlider has many settings and you can find the documentation here if you get stuck.
    Unless there is anything else we can assist with on this issue, shall we close this thread then?

    Best regards,
    Mike

    in reply to: Make blog header span full width #1426017

    Hey navindesigns,
    Thank you for the link to your site and your example, try adding this code to the end of your child theme functions.php file in Appearance ▸ Editor:

    function custom_single_post_banner() { ?>
      <script>
    (function($) {
      $(function() {
      	var postTitle = $('.single-post h1.post-title').detach().text();
      	var postBanner = $('<div class="banner"><h1>'+ postTitle +'</h1></div>');
         $('.single-post .big-preview.single-big').detach().insertBefore('.container_wrap_first');
         $(postBanner).insertAfter('.single-post .big-preview.single-big img');
      });
    })(jQuery);
    </script>
      <?php
    }
    add_action('wp_footer', 'custom_single_post_banner', 99);
    

    and this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    @media only screen and (max-width: 767px) { 
    #top.single-post #wrap_all .all_colors .big-preview.single-big .banner h1 {
    	font-size: 18px;
    }
    .single-post .big-preview.single-big .banner {
    	top:18%;
    	padding:0 5%;
    }
    }
    
    .single-post .big-preview.single-big {
        padding: 0;
    	pointer-events:none;
    }
    .single-post .big-preview.single-big .banner {
    	top:30%;
    	position:absolute;
    	z-index:4;
    	padding:0 10%;
    	color:#000;
    }
    .single-post .banner h1 {
    	background-color: rgba(255,255,255,71%);
    }
    
    @media only screen and (min-width: 1440px) { 
    .single-post .big-preview.single-big {
    	max-height: 450px;
    }
    .single-post .big-preview.single-big a img {
    	transform: translateY(-20%);
    }
    .single-post .big-preview.single-big a {
    	max-height: 450px;
    }
    .single-post .big-preview.single-big .banner {
    	top:36%;
    	padding:0 15%;
    }
    }

    it will take the single post feature image and title from the default layout like this:
    Enfold_Support_3956.jpeg
    and create a full width banner with the title in it like this:
    Enfold_Support_3953.jpeg
    On mobile it should look like this:
    Enfold_Support_3958.jpeg
    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.

    Best regards,
    Mike

    in reply to: nunito-sans squished #1426015

    Hi,
    Thank you for sharing Guenni007

    Best regards,
    Mike

    in reply to: Import font does not work on mobile #1426011

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Problème SEO #1426010

    Hi,
    Thanks for your question, please note that the “preview” that YOAST SEO plugin shows you is only their guess, Google will show what they believe is the “most helpful content”, this is what their last “Helpful Content” update was for. If you think that you have made changes and it should be different then you can go to your Google Search Console account and request a new crawl. I searched your page and found that your listing shows your topbar links and menu, please see the screenshots in the Private Content area.
    When I check your page source code all of the YOAST SEO plugin code is there, so the theme is not causing any issues and Yoast is working correctly, but they should not mislead you into thinking that your search results will be exactly like the “preview” they show you.
    You can go to your Google Search Console account and request a new crawl and perhaps Google will show something different.
    Try reading more about the “Helpful Content” update:
    https://developers.google.com/search/blog/2022/08/helpful-content-update
    https://developers.google.com/search/docs/appearance/helpful-content-system

    Best regards,
    Mike

    in reply to: Maintenance Mode and Demo pages not showing up #1426008

    Hey jnightingale,
    Please go to each of the inactive settings:
    Maintenance Mode Page
    Custom 404 Page
    Custom Footer Page

    then activate each one, one at a time, then select no page for the option, then deactivate the option, then save your theme settings.

    Best regards,
    Mike

    in reply to: Import font does not work on mobile #1426007

    Hi,
    The subline above is calling the font-family “calibriz” which is not correct, it should be font-family “calibri-cursiv-bold”
    So please correct your css to this:

    #top .av-special-heading .av-subheading.av-subheading_above {
    font-size: 32px !important;
        font-family: 'calibri-cursiv-bold'!important; 
        font-style: italic; bold !important; 
        color: #ff0044 !important;
    }

    then clear your browser cache and check.
    Enfold_Support_3947.jpeg

    Best regards,
    Mike

    in reply to: Image in Accordion content open in lightbox? #1426006

    Hi,
    Thanks for the link to your site, I found the page linked below that has an image inside of an accordion, so I assume this is the page that you were refuring to.
    At first I thought that the image was not opening in a lightbox, it seemed that nothing was occuring when I clicked the image, but then I noticed that my pointer turned into a zoom pointer, that typically shows when you mouse-over a lightbox. When I check the browser inspector it showed the lightbox was open but transparent. I’m not sure if this is from some css or a custom function in your child theme, but switching to the parent Enfold theme shows the lightbox opening.
    Please try this yourself so you will see that it works, then I recommend switching back to your child theme and try removing your custom functions and css until you find the cause, you have a lot there and I tried to find it but couldn’t. It looks like you have a few functions that disables different theme elements and functions so perhaps this is related.

    Best regards,
    Mike

    in reply to: Import font does not work on mobile #1426002

    Hi,
    Thank you for your patience and the link to your site, when I check it looks like you found the error because when I download your font and compare it to your site it is showing correctly.

    @font-face {
        font-family: 'calibri-cursiv-bold';
        src: url('/wp-content/uploads/avia_fonts/type_fonts/calibri-cursiv-bold/calibriz.ttf') format('truetype');
        font-style: normal;
        font-weight: 400;
        font-display: auto
    }

    note the characters with the arrows:
    Enfold_Support_3944.jpeg
    Unless there is anything else we can assist with on this issue, shall we close this thread then?

    Best regards,
    Mike

    in reply to: Easy Slider is not smooth #1426001

    Hi,
    Thank you for your patience, I found that in order to apply the LayerSlider Transision Preset you need to first click the choice:
    LayerSlider_Transision_Preset_select.jpeg
    then move the mouse to the check mark and click it, a popup will show with the message “Apply”:
    LayerSlider_Transision_Preset_apply.jpeg
    you will know that it has been applied when the save & publish buttons light up:
    LayerSlider_Transision_Preset_publish.jpeg
    I was not able to do this to your site today as it seems to be down, but I tested this on my site an it works and you can view the effect in the LayerSlider preview and live on the frontend.

    Best regards,
    Mike

    in reply to: problem #1426000

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Color Section Page Color Problem #1425998

    Hi,
    Right now the issue is solved, if you have more issues I recommend disabling your cloudflare and any server caching until after you are done building it so you don’t have to fight with the caching.

    Best regards,
    Mike

    in reply to: Video on mobile #1425997

    Hi,
    I didn’t find the css in your compressed css file, but when I test by injecting it, it seems to work. Try adding it to your WordPress ▸ Customize ▸ Additional CSS and see if it works then, it’s probably a caching issue and you could try disabling your Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression and enable your Enfold Theme Options ▸ Performance ▸ Delete old CSS and JS files

    Best regards,
    Mike

    in reply to: problem #1425992

    Hi,
    It looks like you have this sorted out now, glad we could help, shall we close this thread then?

    Best regards,
    Mike

    in reply to: Video on mobile #1425991

    Hi,
    Glad to hear, I see that you have this custom css:

    .av_slideshow_full .slideshow_inner_caption {
        padding-bottom: 100px !important;
    }

    If you remove this bottom padding the button will move down.

    Best regards,
    Mike

    in reply to: unterschiedliche formatierung bei zwei Sprachen #1425990

    Hi,
    Please note that the WPML plugin creates a theme panel for each language, so please carefully examine the settings & options for each language, it is possible to have different settings for eack language and then click save for each language. You may also find it easier to disable your cache and any caching plugins while you are building your site.

    Best regards,
    Mike

    in reply to: Problem saving changes #1425988

    Hi,
    Thank you for the link to your site, but the login is not working please check. Please also include screenshots of the error that you are seeing. Are you comparing the element “preview” to the live version or the WordPress “draft preview” to the live published version? Please note that the WordPress “draft preview” doesn’t always display the elements correctly.

    Best regards,
    Mike

Viewing 30 posts - 4,771 through 4,800 (of 34,652 total)