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December 10, 2023 at 6:35 pm in reply to: Headline isn’t shown correctly if cookies aren’t accepted #1427712
Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Thank you for your patience and for the login, I examined your custom toggle element and found that the element had no toggles:

so based on one of your screenshots I added two toggles:

and now on the frontend they are showing:

I logged out and checked again and it still shows, please check and adjust to suit.
I noticed that your custom toggle is using pre v5.6.8 code so when it is closed it leaves a gap, so you will want to use the latest version as the base for your customized element to fix this.Best regards,
MikeHey sharynt3,
To center the Header Phone Number/Extra Info text above the header try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:#header_meta .phone-info { width: 100%; text-align: center; }and to hide the Phone Number/Extra Info text on the two pages that you linked to try this css:
.page-id-1822 #header_meta .phone-info, .page-id-1870 #header_meta .phone-info { display: none; }After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeDecember 10, 2023 at 5:29 pm in reply to: Include customer recommendations on two different pages with same data #1427701Hi,
Are you using a plugin for the customer recommendations, if so the plugin should offer you a shortcode to do this if it is an option.
I can’t think of any Enfold elements that could be used for customer recommendations, so I believe that you will need to use a plugin that has this option.Best regards,
MikeHi,
Please try going to this link and register the purchase code above, you will then see a success message asking for your email address, Please see the screenshot in the Private Content area.
Your new purchase code above is different than the one in your account, which expired in 2016Best regards,
MikeHey woogie07,
The footer widget columns should already be equal widths, if you have 4 columns the theme use this css:div .av_one_fourth { margin-left: 6%; width: 20.5%; }Note that the first column has no left margin but the width is the same as the other columns. Try disabling your custom css or plugins and see it changes.
See our demo here

Best regards,
MikeHi,
Envato stopped using the API key a few years ago, they now use a Token, you will need to manually update and then create a new Token and then future update will work. You can not enter a Token code into a API key field, it will not work.
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.
Best regards,
MikeHey Jay,
Thank you for the link to your site, I tested your contact form at the top of your page and it worked for me, but your site is slow so I had to wait a while.
Try enabling the theme setting: Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression perhaps that will help, or you could try a caching plugin like WP Fastest CacheBest regards,
MikeHi,
Thanks for the feedback, I have checked your site with my Android phone with Chrome & FireFox and found no issues, I then checked with Windows in Chrome, Firefox, & Edge using the Dev Tools to emulate mobile devices, and found no issue with the mobile menu. I don’t have a iPhone but I have a desktop Mac, so I checked with Chrome & Firefox using the Dev Tools to emulate mobile devices, and found no issue with the mobile menu.
I then checked with Safari using the Responsive Design Mode to emulate mobile devices, and there the burger menu overlay didn’t close, so the issue showed.
So I noted that you are using anchor links in your menu for a one page link layout and you are using a full page overlay menu for mobile, so I used the same settings on my Dev site, linked below, and then checked with Safari and found no issue with the mobile menu overlay. Please check my site below with your iPhone.
So my testing seems to point to a issue only with Safari, and only on your site, I see that you are using the latest version, v5.6.9 so I recommend that you try disabling all of your plugins. If that resolves the issue, reactivate each one individually until you find the conflict.
PS, when I turned on my Mac it updated the Safari to v17, so if you see the error on my site with your iPhone check if there is an update, just to rule this out as a cause.Best regards,
MikeHi,
To text align the team-member-description to the left and keep the title centered we will need to use custom css for that page only because on some other pages you do want the team-member-description centered. Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:#top.page-id-2681 .avia-team-member .team-member-description { text-align: left; }After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
Ok, I would recommend finding another solution because it’s not often that WordPress takes down a plugin, I would be worry that it has malware in it.
Try searching on Upwork.com for plugin development, there are thousands of developers offering to create custom plugins that will do what you want, some even offer to customize existing plugins.
Unless there is anything else we can assist with on this issue, shall we close this thread then?Best regards,
MikeHi,
Glad to hear that you have a child theme, but you will still need to update your parent theme so follow the instructions above and after you have updated at the last step, when it asks if you want to enable the theme, choose the option “Go to Themes page” because you don’t want to enable it because you are using a child theme.
After you update, if you are still having trouble please explain in detail how you “moved” you WordPress install from one domain to another, and a admin login to the sites might be helpful.
Are you planning to use both sites online at the same time? If so perhaps it would be easier to have only one site and point both domains to the same site so you want have two sites to post and keep updated?Best regards,
MikeHi,
Try adding this css:#top .av_toggle_section .toggle_content { text-align: left; }Best regards,
MikeDecember 10, 2023 at 12:44 am in reply to: Separate columns in footer for social media links and icons #1427669Hi,
For email, phone, map, try this in your widget:<ul class="contact2"> <li class="mail"><span class="in2"><a href="mailto: (Email address hidden if logged out) ">[av_font_icon icon='ue805' font='entypo-fontello' size='20px'][/av_font_icon] (Email address hidden if logged out) </a></span></li> <li class="phone"><span class="in2"><a href="tel://1-555-555-5555">[av_font_icon icon='ue854' font='entypo-fontello' size='20px'][/av_font_icon]1-555-555-5555</a></span></li> <li class="map"><span class="in2"><a href="https://maps.google.com">[av_font_icon icon='ue842' font='entypo-fontello' size='20px'][/av_font_icon]maps.google.com</a></span></li> </ul>the expected results:

If you are not using a child theme I recommend the WPcode plugin this plugin supports PHP code snippets, JavaScript code snippets, & CSS code snippets.
When you add the custom social bookmarks widget code to the WP Code plugin ensure that the “type is set to PHP:



also add the css:#top .socialbookmarks-widget .social_bookmarks { float: left; margin: 15px 0 0 ; position: relative; } #top .socialbookmarks-widget .social_bookmarks li { float: left; clear: right !important; }the expected results:

Please note that these icons are from your social profiles settings:

Best regards,
MikeHi,
The accordion toggle text can be centered but not the accordion “plus” icon. So to center the text and remove the “plus” icon try this css:#top .av_toggle_section { text-align: center; } #top .av_toggle_section .toggle_icon { display: none; } .js_active #top .av_toggle_section .toggler { padding: 9px 0; }Best regards,
MikeDecember 10, 2023 at 12:08 am in reply to: Admin: Duplicated web page and open codes of link #1427666Hi,
I removed your duplicate page “ny-patient-1” and corrected the two sub-pages so the new parent page wouls be your original “ny-patient” page.
Please check. If this is what you wanted then you can delete the “ny-patient-1” page that is in your trash.
I found that you had a Classic Editor plugin, I disabled that and enabled the theme setting at Enfold Theme Options ▸ Select Your Editor ▸ Use WP Classic Editor because the plugin is not needed.
I’m not sure that I understand your other question about the “feed” link, do you want to have a feed link?
A feed typically shows your posts, but you have no posts so there is nothing for your feed to show.
Also to read feeds you need a “feed reader”, otherwise it will just look like code, but I don’t know anyone who reads feeds anymore, do you think your visitors are going to used a feed reader once to add some posts?Best regards,
MikeHey whdsolutions,
Thank you for the link to your site, this issue is dur to your top padding, it looks like a custom value:.html_header_top.html_header_sticky #top #wrap_all #main { padding-top: 240px; }It looks like 260px would be correct.
Best regards,
MikeDecember 9, 2023 at 11:02 pm in reply to: Separate columns in footer for social media links and icons #1427662Hey sharynt3,
Try this social icon widget code.
Or this social icon shortcode
For icons next to phone or email in footer widget, try this solution.Best regards,
MikeHey sharynt3,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:#top .avia-team-member { text-align: center; }After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
First you should update your sites, both are built with Enfold v4.1.2 with WordPress v6.1.4
v4.1.2 in not compatible with WordPress v6+ nor PHP v8+ so you need to update to v5.6.9
Envato (Theme Forest) changed how the updates were delivered a while back so your version will not be able to update automatically, please follow these steps to manually update:
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.
Best regards,
MikeHi,
Glad that this helped, I don’t know of anything that has changed in the theme, and I have not seen any other questions about this.
Unless there is anything else we can assist with on this issue, shall we close this thread then?Best regards,
MikeHi,
Try the other solution on the same page:add_filter('wp_headers', 'wpse167128_nocache'); function wpse167128_nocache($headers) { unset($headers['Cache-Control']); return $headers; }or include an admin login so we can try.
Best regards,
MikeHi,
Thank you, I hope you find enjoyment in your new business venture, Thank you for using Enfold.Best regards,
MikeHi,
In my research I find that this is added by WordPress, and to remove it try adding this code to the end of your child theme functions.php file in Appearance ▸ Editor:function varnish_safe_http_headers() { header( 'X-UA-Compatible: IE=edge,chrome=1' ); session_cache_limiter(''); header("Cache-Control: public, s-maxage=120"); if( !session_id() ) { session_start(); } } add_action( 'send_headers', 'varnish_safe_http_headers' );Best regards,
Mike -
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