Page 1038 – Support | Kriesi.at – Premium WordPress Themes

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October 22, 2017 at 6:08 pm in reply to: "Error fetching content . . ." message when trying to add images or full sliders #867240

Mike
Moderator

Hi,
Only from your error messages and the experience that mixing builders often leads to these issues. Have you had a chance to update your theme?

Best regards,
Mike

October 22, 2017 at 6:00 pm in reply to: Change Woocommerce product title font family #867233
Mike
Moderator
Hi,
This is using this span class:
```
&amp
```
and this css:
```
.special_amp {
 color: #c50045;
 font-family: "Baskerville", "Palatino Linotype", "Palatino", "Times New Roman", serif;
 font-style: italic;
 font-size: 1.3em;
 line-height: 0.5em;
 font-weight: normal;}
```
You would need to have that font installed on your site as it is not a built in font.
Please refer to this link http://wpsites.net/web-design/fonts-wordpress/
or if you like to add a single font an alternate solution is to use a plugin like https://wordpress.org/plugins/use-any-font/

Best regards,
Mike
October 22, 2017 at 5:48 pm in reply to: Responsive behaviour of columns #867231

Mike
Moderator

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

Best regards,
Mike

October 22, 2017 at 5:46 pm in reply to: Layerslider not working after upgrading enfold theme #867230
Mike
Moderator
Hi,
Your LayerSlider shows this error in the system status:
```
LayerSlider uses the uploads directory for image uploads, exporting/importing sliders, etc. Make sure that your /wp-content/uploads/ directory exists and has write permission.
```
with a link to more info, please check.
Also your WordPress core shows this error:
```
An automated WordPress update has failed to complete - please attempt the update again now.
```
it may have to do with the same write permission error.
I also see that your theme editor is hidden, are you using a security plugin?

Best regards,
Mike
October 22, 2017 at 5:15 pm in reply to: Can't save changes to one of the pages #867219
Mike
Moderator
Hi,
I used debug mode and found that you had this code in the page several times:
```

```
once I removed it the builder began working correctly again. I also removed that stray as I remembered from before you wanted the first name a different color than the last name. I don’t believe you will have anymore issues unless wixGuard is on more pages, but now you’ll know.

Best regards,
Mike
October 22, 2017 at 4:50 pm in reply to: Responsive behaviour of columns #867208
Mike
Moderator
Hi,
The element had a negative top margin causing it to be too close in mobile view, now I do see that it is too far, so I believe this will get it just right:
```
@media only screen and (max-width: 767px) { .page-id-186 .avia-builder-el-34 {margin-top:0px!important;}}
```
Best regards,
Mike
October 22, 2017 at 4:42 pm in reply to: Cannot view single products #867206

Mike
Moderator

Hi,
Please use our pre-built child theme and read about using it here

Best regards,
Mike

October 22, 2017 at 4:37 pm in reply to: Fixed Row under main Menü #867205

Mike
Moderator

Hi,
Thanks for the feedback and for using Enfold. We will close this now.

Best regards,
Mike

October 22, 2017 at 4:31 pm in reply to: Change Woocommerce product title font family #867204
Mike
Moderator
Hi,
I didn’t find an example of a ampersand in a special heading in the link you gave us, but typically it is best to use the html code:
```
&amp;
```
See A-Z HTML Codes
You can change the color, font, and size by wrapping it with:
```
 &amp; 
```
then adding your style to your css:
```
.mystyle { 
 color: #000; 
 font-family:arial; 
 font-size: 14px; 
}
```
Best regards,
Mike
October 22, 2017 at 3:36 pm in reply to: Edit text above header #867200

Mike
Moderator

Hi,
Thank you for sharing your solution, we will close this now. Thank you for using Enfold.

Best regards,
Mike

October 22, 2017 at 3:33 am in reply to: Phone number in side nav. bar setting #867151
Mike
Moderator
Hey mbrow155,
Create a menu item with the custom link in this format:
```
tel://1-555-555-5555
```
Best regards,
Mike
October 22, 2017 at 3:28 am in reply to: Centering buttons #867149

Mike
Moderator

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

Best regards,
Mike

October 22, 2017 at 3:12 am in reply to: Enfold Version Not Updating #867148

Mike
Moderator

Hi,
Well it’s kind of an onion,
enfold-test v3.6.1 with
enfold v4.1.2 inside, with
enfold v3.6.1 inside it.
So knowing you have a clone, should anything go wrong, and you are using enfold-test that you want to update, delete the enfold folder inside of enfold-test, then update enfold-test by replacing the files inside the folder with the new version.
not the new enfold folder, just the files inside it.
Hope that makes sense.

Best regards,
Mike

October 22, 2017 at 2:40 am in reply to: Two more widgets area in one row above footer #867147

Mike
Moderator

Hi,

@Guenni007 well done, I like your use of debug code and the hook :)

Best regards,
Mike

October 22, 2017 at 2:34 am in reply to: Hover on Silider #867146

Mike
Moderator

Hi,
Would you like them darker?

Best regards,
Mike

October 22, 2017 at 2:30 am in reply to: When I import a demo, it imports another demo than the one I want #867144

Mike
Moderator

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

Best regards,
Mike

October 22, 2017 at 2:29 am in reply to: Responsive behaviour of columns #867143
Mike
Moderator
Hi,
On line 517 of your custom code, you have this causing the issue:
```
.page-id-186 .avia-builder-el-34 {margin-top:-40px!important;}
```
Try removing it.

Best regards,
Mike
October 22, 2017 at 12:18 am in reply to: When I import a demo, it imports another demo than the one I want #867136

Mike
Moderator

Hey fredg2310,
To completely remove a demo installation after importing it, you can use a plugin like WordPress Reset

Best regards,
Mike

October 22, 2017 at 12:16 am in reply to: Hover on Silider #867135

Mike
Moderator

Hey reniai,
Which slider are you using? Please include the url to the page in question so we can take a closer look.

Best regards,
Mike

October 22, 2017 at 12:13 am in reply to: Right sidebar not showing #867133

Mike
Moderator

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

Best regards,
Mike

October 22, 2017 at 12:12 am in reply to: Button on my home page not showing on mobile device #867132

Mike
Moderator

Hi,
Ensure that the WordPress folder and files have the right permissions – https://codex.wordpress.org/Changing_File_Permissions
then export your theme settings, activate your child theme and re-import the parent theme settings.
Also try to increase the memory allocated to PHP – https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
If this doesn’t help try Try disabling your plugins, export your theme settings, activate your child theme and re-import the parent theme settings.

Best regards,
Mike

October 21, 2017 at 11:20 pm in reply to: Remove Link From Blog Post WIdget #867126

Mike
Moderator

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

Best regards,
Mike

October 21, 2017 at 11:20 pm in reply to: Editor broken #867125

Mike
Moderator

Hi,

@mawcreations I have answered you other post about the same issue, please see it.

Best regards,
Mike

October 21, 2017 at 11:16 pm in reply to: Enfold Theme is Slowing my website significantly #867123

Mike
Moderator

Hey Alphine A Bayoh,
I have not been able to load your website to test it, it is timed out. This is very unusual and not typical for Enfold.
If your able to login Try disabling all of your plugins.
Do you have FTP and cPanel access?

Best regards,
Mike

October 21, 2017 at 11:15 pm in reply to: Heavy theme slowing my website #867122

Mike
Moderator

Hey Theeventchauffeur,
I have not been able to load your website to test it, it is timed out. This is very unusual and not typical for Enfold.
If your able to login Try disabling all of your plugins.
Do you have FTP and cPanel access?

Best regards,
Mike

October 21, 2017 at 11:09 pm in reply to: "Error fetching content . . ." message when trying to add images or full sliders #867121

Mike
Moderator

Hey mawcreations,
There are a couple of issues, one is that you have the Thrive Architect plugin activated, which is a page builder and will conflict with Enfold’s builder. Second is that you are using Enfold v3.4.3, which is very old.
Try disabling all of your plugins and Try to update manually via FTP: https://vimeo.com/67209750
Or: http://kriesi.at/archives/the-complete-guide-to-updating-enfold
I recommend backing up with: https://wordpress.org/plugins/duplicator/

Best regards,
Mike

October 21, 2017 at 10:52 pm in reply to: Site stopped working – #867120

Mike
Moderator

Hey mbrow155,
Are you getting any error codes? Please include the url to the page in question so we can take a closer look.

Best regards,
Mike

October 21, 2017 at 10:47 pm in reply to: Cannot view single products #867118

Mike
Moderator

Hey rawpaul,
Is your woocommerce plugin activated? I see your are using Enfold v3.8.4, try to update manually via FTP: https://vimeo.com/67209750
Or: http://kriesi.at/archives/the-complete-guide-to-updating-enfold
to rule out any woocommerce conflicts.

Best regards,
Mike

October 21, 2017 at 10:41 pm in reply to: Add 2 widget areas to header #867116

Mike
Moderator

Hi,
Glad to hear you got it sorted out, we will close this now. Thank you for using Enfold.

Best regards,
Mike

October 21, 2017 at 10:38 pm in reply to: Edit text above header #867115

Mike
Moderator

Hey Jörg,
I couldn’t find that text on your page, please add a screenshot.

Best regards,
Mike
Author

Posts

Viewing 30 posts - 31,111 through 31,140 (of 34,566 total)

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