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  • #866914
    Alphine A Bayoh
    Guest

    Dear Kriesi.at,

    I purchased your theme few months ago and I have not bothered your team for anything since then. However, I have noticed for a while now that my site is very slow as a result of the enfold theme. Initially, I thought that perhaps it might be because I was still working on the website and things will get better as I progress. Upon finishing my website, the problem still remains the same despite all the plugins and effort made to increase the speed, loading and performance of the site.

    I have tried the same contents on various themes and they perform very well.

    I have tried getting help but you do not have any direct help for post sales only pre-sales which is quite unfair because I was promised six months support.

    I am quite unhappy with the performance of the theme which is why I have resulted to asking you for help.

    Please could you help me sold this problem before my “six months” support ends in couple of days?

    Thanks

    #867123

    Hey Alphine A Bayoh,
    I have not been able to load your website to test it, it is timed out. This is very unusual and not typical for Enfold.
    If your able to login Try disabling all of your plugins.
    Do you have FTP and cPanel access?

    Best regards,
    Mike

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